Welcome to May 2014 edition of Carnival of Quality Management Articles and Blogs.
We have taken up detailed look at the fundamentals of Nonconformity (Ref: Blog Carnival Edition of March 2014) / Nonconformance (Ref : Blog Carnival Edition of April 2014) as well as Conformity / Conformance, before we take in these words for a more specific angle of Quality.
In the present edition we switch our attention to Conformity, beginning with definitions:
Conformity @ Merriam-Webster Dictionary
: behavior that is the same as the behavior of most other people in a society, group, etc.
: the fact or state of agreeing with or obeying something
contrast, discrepancy, disparateness, disparity, dissimilarity, distinction, distinctiveness, distinctness, diverseness, diversity, unlikeness; deviance, divergence; discord, discordance, dissension (also dissention), dissent, dissidence, disunity, friction, strife; variability, variance; incompatibility
Conformity @ Dictionary.com
1. action in accord with prevailing social standards, attitudes, practices, etc.
2. correspondence in form, nature, or character; agreement, congruity, or accordance.
3. compliance or acquiescence; obedience.
4. ( often initial capital letter ) compliance with the usages of an established church, especially the Church of England.
5. Geology . the relationship between adjacent conformable strata.
We now turn to more fundamental aspects of conformity.
Conformity @ Wikipedia looks at the subject from a more general point of view.
Conformity is the act of matching attitudes, beliefs, and behaviors to group norms. Norms are implicit, unsaid rules, shared by a group of individuals, which guide their
interactions with others. This tendency to conform occurs in small groups and/or society as a whole, and may result from subtle unconscious influences, or direct and overt social pressure. Conformity can occur in the presence of others, or when an individual is alone.
Although peer pressure may manifest negatively, conformity can have good or bad effects depending on the situation. Driving on the correct side of the road could be seen as beneficial conformity. With the right environmental influence, conforming, in early childhood years, allows one to learn and thus, adopt the appropriate behaviours necessary to interact and develop correctly within one’s society. Conformity influences formation and maintenance of social norms, and helps societies function smoothly and predictably via the self-elimination of behaviors seen as contrary to unwritten rules. In this sense it can be perceived as a positive force that prevents acts that are perceptually disruptive or dangerous.
In What Is Conformity? @ About.Com – Psychology Kendra Cherry refers to Deautsch and Gerard (1955), who have identified two key reasons why people conform: informational influence – happens when people change their behavior in order to be correct- and normative influence – from a desire to avoid punishments (such as going along with the rules in class even though you don’t agree with them) and gain rewards (such as behaving in a certain way in order to get people to like you).
Types of Conformity :
- Normative conformity involves changing one’s behavior in order to fit in with the group.
- Informational conformity happens when a person lacks knowledge and looks to the group for information and direction.
- Identification occurs when people conform to what is expected of them based upon their social roles. Zimbardo’s famous Stanford Prison Experiment is a good example of people altering their behavior in order to fit into their expected roles.
- Compliance involves changing one’s behavior while still internally disagreeing with the group.
- Internalization occurs when we change our behavior because we want to be like another person.
People’s lives would be more fulfilling if they were given greater freedom in the workplace……. apart from encouraging the well-appreciated conditions for creativity in the workplace, we perhaps need to understand that the structures for taking decisions and driving things forward are not the same ones we should use to find innovation and make the most of the unexploited 85% of our intelligence. Power and hierarchies are the enemy of creativity.
We now narrow down our area of study to some of the specific examples of conformity at work:
Conformity Analysis – As part of the transportation planning and programming process, The Chicago Metropolitan Agency for Planning (CMAP) staff evaluates the impact of proposed transportation activities on the region’s air quality.
Conformity of Production – Conformity of Production (COP) is a means of evidencing the ability to produce a series of products that exactly match the specification, performance and marking requirements outlined in the type approval documentation.
Please follow these links to documents that explain COP in more detail:
- Introduction to Conformity of Production (COP) (PDF 163.9KB)
- VCA Guide to Control Plans (PDF 870.2KB)
- The value of ISO certification in vehicle type approval(PDF 127.3KB)
- What is conformity assessment?
Conformity assessment is the process used to show that a product, service or system meets specified requirements…….The main forms of conformity assessment are certification, inspection and testing. Although testing is the most widely used, certification is the best known.
ISO has many standards relating to performing conformity assessment as well as many other publication and resources which can be accessed at resources for conformity assessment.
Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality- Abu Dhabi Quality and Conformity Council.
QCC is an Abu Dhabi government entity consisting of a council of regulators with a mandate to ensure provision of quality infrastructure in line with global standards, and to support regulators and government organizations through offering quality and conformity facilities, expertise and resources, promote a culture of quality towards consume.
And then move over to ASQ TV Episode- Lean with a Touch of Six Sigma – “You hear about lean and six sigma, and lean six sigma. Is there a difference? Learn how lean and six sigma work together and how NOT to mistake the tools.”
We would also leverage this opportunity to visit related videos:
Uncover the differences between Lean, Six Sigma and Lean Six Sigma – “Lean Six Sigma subject matter experts and instructors Chad Smith and Chris Hayes describe the core differences between Lean and Six Sigma.”
Waste Analysis – “The simplest thing an organization can do in applying lean is to identify waste in its processes and then work to eliminate them. To get started, conduct a waste analysis. It typically looks for waste in eight categories.” [Do visit identifying waste too.]
Is Lean (and Six Sigma) the way to go – “Lean expert, David Behling, and Six Sigma expert, Maria Pamment, discuss the relevance of lean and Six Sigma, the challenges of implementing lean and how to get executive support.” [Do visit David Behling's lean insights too.]
The Lighter Side–Lucy Hates Waste – In this classic comedy clip, we see an example of overproduction (one of the eight wastes of lean). Too bad eating extra product isn’t always a delicious option.
Lean Improves Response Time and Increases Revenue for Global Lender – One global lender was losing 40% of its applications for auto loans in Latin America. The organization used Six Sigma and lean tools to improve response time AND increase revenue in the process. [Do visit Case study too.]
Our ASQ’s Influential Voice for the month is – Dr. Lotto Lai
Based in Hong Kong, China, Dr. Lotto Lai specializes in scientific research, quality assurance, and management. Dr. Lotto Lai has over 15 year hands-on experience in scientific research, quality assurance and management in Commercial Laboratory, University Testing Centre, Certification Body and Consultants Firm. He is Chairman & Fellow in HKSQ, MHKIE, SrMASQ, CMQOE and IRCA QMS Lead Auditor. He blogs at Quality Alchemist. The site already depicts publication of 52 posts in the year 2014, till date. The articles present a wide panorama of events that take place at HKSQ and other topics related to the subject of Quality.
We do not have a fresh insight this month in so far as Curious Cat Management Improvement Carnival category is concerned.
I look forward to your active participation in enriching the blog carnival as we pursue our journey …………….