Carnival of Quality Management Articles and Blogs – July 2014

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Welcome to July 2014 edition of Carnival of Quality Management Articles and Blogs.

We have taken up detailed look at the fundamentals of Nonconformity (Ref: Blog Carnival Edition of March 2014) / Nonconformance (Ref: Blog Carnival Edition of April 2014) and then converse of these to terms, Conformity (Ref: Blog Carnival Edition of May 2014)and Conformance (ref: Blog Carnival Edition of June 2014).

We now take a look at these words for a more specific point of view of Quality Management. First, a few definitions.

Encyclopedia of Management: Non-conformity

Non-conformity is a failure to meet the requirements (3.1.2, ISO 9000:2005). Occurrence of non-conformity is not decrease of quality. It may be related to failure to meet the requirements of the standards, documentation, quality, regulations, requirements, contract requirements or customer and other interested parties requirements. A non-conformity can be treated only by what was actually found, or supported by objective evidence.

Business Directory.com defines nonconformity – Occurrence of a condition that does not conform to the specifications of the prescribed standards, drawing a fine distinction with Defect.

1. General: Frailty or shortcoming that prevents an item from being complete, desirable, effective, safe, or of merit, or makes it to malfunction or fail in its purpose.

2. Law: Lack of legal sufficiency due to incorrect or incomplete following of a required or statutory procedure. See also perfect.

3. Manufacturing: Non-conformance of a product with the specified requirements, or non-fulfilment of user expectations (including the safety aspects).

Wikipedia: In quality management,

A nonconformity (also known as a defect) [P.S. the statement in the bracket is technically not correct.] is a deviation from a specification, a standard, or an expectation.

In software engineering, ISO/IEC 9126 distinguishes between a “defect” and a ”nonconformity”. A defect being the non-fulfilment of intended usage requirements, whereas nonconformity is the non-fulfilment of a requirement. A similar distinction is made between validation and verification.

Business Directory also elaborates on Defects as –

Defects are generally classified into four classes:

Class-1: very serious, directly causes severe injury or catastrophic loss;

Class-2: serious, directly causes significant injury or economic loss;

Class-3: major, related to significant problems with respect to intended normal or reasonable use; and

(4) Class-4: minor, related to minor problems with intended normal or reasonable use.

Two other types of defects are latent defect and patent defect.

A non-conformance is a departure from an agreed arrangement between an approval authority (or orthodox position) and an individual or group performing work. In the context of quality management an “arrangement” is commonly an agreement to conform to:

  • A work product standard
    Example: The format and content of a Software Requirements Specification does not comply with the designated SRS Document Standard
  • A predefined procedure
    Example: The requirements elicitation activities on project X did not follow the steps required by the Joint Application Design Procedure.
  • A work product specification
    Example: The System Architecture Specification does not address all the customer requirements provided in the System Requirements Specification.
  • A documented plan
    Example: The activities described in the Project Plan are not being carried out.
  • An international standard for best practice
    Example: Company XYZ does not have a documented procedure for control of quality management system documentation as required by ISO 9001 – Quality Management Systems Requirements1 clause 4.2.3 Control of documents.

The Significance of a Non-conformance

The existence of a non-conformance means that some aspects of an organisation’s standard operating procedures are not being followed.

How are Non-conformances Identified?

Non-conformance are typically identified in the context of a quality management system audit. The auditor documents the non-conformance in a Non-conformance Report which is subsequently issued to a management representative who directs corrective action.

Non-conformance Lifecycle covers the following topics:

The scope of a blog carnival does not permit us to delve deeper into this subject, however we would devote a section to Non-conformance and Corrective Action related articles in our subsequent Blog Carnival editions once we have covered Corrective in the next edition of this Blog Carnival.

We turn to our regular sections now :

Blogger Round Up for June (2014) has picked up one most debated issue – What’s the Value of Organizational Excellence Programs? ASQ’s bloggers assessed the value of excellence awards—from going through the exercise as part of continuous improvement to following through after winning (or losing). Each of the response covered in this post has thrown up one or other of the aspect that needs careful consideration by the Quality professionals and Top Management for journey that begins once the question is asked.

And then move over to ASQ TV Episode - The Power of Data : Get an overview on data management, from hot topics such as big data to using data to improve quality.

· Read the case study by Kurt M. Hill

· Four data analysis basics that can help

· Seven data collection strategies

· Read the full article by Derek Purdy

The Pros and Cons of Big Data You’ve probably heard the popular term “big data.” It refers to large and complex data sets that go beyond traditional data processing tools. With big data come big challenges. For example, how and when should you collect or analyze big data? Statistics professor Geoff Vining urges caution in relying on big data.

What’s Working: Mining Data to Reduce Costs Change doesn’t come through data collection. The goal is to analyze your data for insights on how to do something better or smarter. Nationwide Insurance did just that in deciding which homes to inspect.

Our ASQ’s Influential Voice for the month is Tim McMahon

tim-mcmahonTim McMahon is a quality manager and lean practitioner with expertise in lean manufacturing with more than 10 years of Lean manufacturing experience.  He currently leads continuous improvement efforts for a high tech manufacturer in a Quality Management role. He blogs at A Lean Journey.

A Lean Journey is dedicated to sharing lessons and experiences along the Lean Journey in the Quest for True North. The blog also serves as the source for learning and reflection which are critical elements in Lean Thinking. The blog has a well laid out lists of varied subjects covered through the regular posts on the blog. It also has a very informative blog-roll of “Lean Blogs that I Like’ as well as “Other Sites I Like”. This makes the blog as veritable source of a good deal of reading and sharing of common interests and subjects. We will just list out the posts published in July 2014, till date:

We do not have a fresh insight this month in so far as Curious Cat Management Improvement Carnival category is concerned.

However visiting the blog always leads to interesting articles posted recently. We pick up Gerald Suarez on Creating the Future for our present edition.

The webcast herebelow is the speech Gerald Suarez gave at TedX Loyola Marymount.

http://youtu.be/w2tho2_wLBE

I look forward to your active participation in enriching the blog carnival as we pursue our journey …………….

Carnival of Quality Management Articles and Blogs – June 2014

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Welcome to June 2014 edition of Carnival of Quality Management Articles and Blogs.

We have taken up detailed look at the fundamentals of Nonconformity (Ref: Blog Carnival Edition of March 2014) / Nonconformance (Ref: Blog Carnival Edition of April 2014) as well as Conformity (Ref: Blog Carnival Edition of May 2014). We now take a look at Conformance, before we take in these words for a more specific angle of Quality.

We take up a few dictionary meanings first:

  • Conformance – The Free Trade Dictionary: correspondence in form or appearance
  • Merriam Webster Dictionary defines Conformance as Conformity. The word is considered to have been used first in 1606. It also gives following examples:
    1. <behavior found to be not in conformance with all company policies regarding sexual harassment>
    2. <a woman with no interest in conformance to the dictates of fashion>

Synonyms

accord, accordance, agreement, conformity, congruence, congruency, congruity, consonance, harmony, tune

Antonyms

conflict, disagreement, incongruence, incongruity, incongruousness

Related Words

compatibility; assimilation, integration; oneness, solidarity, togetherness; affinity, empathy, sympathy

Near Antonyms

contrast, discrepancy, disparateness, disparity, dissimilarity, distinction, distinctiveness, distinctness, diverseness, diversity, unlikeness; deviance, divergence; discord, discordance, dissension (also dissention), dissent, dissidence, disunity, friction, strife; variability, variance; incompatibility

Compliance is an informal industry term generally accepted to mean the system provides support for some of a given standard. Vendors of compliant systems are generally expected to offer documentation describing which parts of the standard are supported, and which are not.

Conformance on the other hand is recognition of formal testing, that proves that an operating system (or product or service) provides 100% support for a given standard.

  • Cost Of Conformance is the total cost of ensuring that a product is of good *Quality*. It includes costs of *Quality Assurance* activities such as standards, training, and processes; and costs of *Quality Control* activities such as reviews, audits, inspections, and testing.

COC represents an organization’s investment in the quality of its products.

Mr. Bill Troy has taken over as CEO of ASQ from Paul Borwaski, who hung up the shoes on May 27. We can have a deeper peep at Bill Troy’s background here.

We have fresh activity @ Blogger Round UpThe Quality / Education Connection proved to be a hot topic at ASQ’s 2014 World Conference on Quality and Improvement.

And then move over to ASQ TV Episode - Teamwork : Learn what makes a team work successfully to accomplish goals and deliver results.

Here are related videos –

  • Story 2 : Coca Cola Team – Coca-Cola Co. Cold Drink Operations in Spain and Portugal used the International Team Excellence Award framework to enhance customer satisfaction and beverage safety.
  • Story 4: Extreme Team Events – Some organizations use extreme events and adventure challenges intended to motivate, inspire and boost creativity on teams.

Our ASQ’s Influential Voice for the month is –Robert Mitchell

Robert Mitchell has 30 years of quality experience in manufacturing, non-profit and civic organizations, and manages corporate quality and Lean Six Sigma operations at 3M. He is incoming chair of ASQ’s Minnesota section. He blogs at Quality Matters.

An interesting article on this blog is Sustaining Excellence, where Robert Michell dwells on his 3M experiences.

“3M leadership and management continue to rigorously apply the McKnight Principles:

“As our business grows, it becomes increasingly necessary to delegate responsibility and to encourage men and women to exercise their initiative. This requires considerable tolerance. Those men and women, to whom we delegate authority and responsibility, if they are good people, are going to want to do their jobs in their own way.

Mistakes will be made. But if a person is essentially right, the mistakes he or she makes are not as serious in the long run as the mistakes management will make if it undertakes to tell those in authority exactly how they must do their jobs.

Management that is destructively critical when mistakes are made kills initiative. And it’s essential that we have many people with initiative if we are to continue to grow.””

Tanmay Vora @ QAapire.com also had a take on this subject in the form of On Initiatives, Making Mistakes and McKnight Principles for Innovation

We do not have a fresh insight this month in so far asCurious Cat Management Improvement Carnival category is concerned.

But we have an interesting experience being shared in Practicing Mistake-Promoting Instead of Mistake-Proofing at Apple. Do read the article so as to feel the agony of a customer who was at the receiving end of a ‘poor’ (quality) of a process.

I look forward to your active participation in enriching the blog carnival as we pursue our journey …………….

Carnival of Quality Management Articles and Blogs – May 2014

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Welcome to May 2014 edition of Carnival of Quality Management Articles and Blogs.

We have taken up detailed look at the fundamentals of Nonconformity (Ref: Blog Carnival Edition of March 2014) / Nonconformance (Ref : Blog Carnival Edition of April 2014) as well as Conformity / Conformance, before we take in these words for a more specific angle of Quality.

In the present edition we switch our attention to Conformity, beginning with definitions:

Conformity @ Merriam-Webster Dictionary

: behavior that is the same as the behavior of most other people in a society, group, etc.

: the fact or state of agreeing with or obeying something

Synonyms

accord, accordance, agreement, conformance, congruence, congruency, congruity, consonance, harmony, tune

Antonyms

conflict, disagreement, incongruence, incongruity, incongruousness

Related Words

compatibility; assimilation, integration; oneness, solidarity, togetherness; affinity, empathy, sympathy

Near Antonyms

contrast, discrepancy, disparateness, disparity, dissimilarity, distinction, distinctiveness, distinctness, diverseness, diversity, unlikeness; deviance, divergence; discord, discordance, dissension (also dissention), dissent, dissidence, disunity, friction, strife; variability, variance; incompatibility

Conformity @ Dictionary.com

1. action in accord with prevailing social standards, attitudes, practices, etc.

2. correspondence in form, nature, or character; agreement, congruity, or accordance.

3. compliance or acquiescence; obedience.

4. ( often initial capital letter ) compliance with the usages of an established church, especially the Church of England.

5. Geology . the relationship between adjacent conformable strata.

We now turn to more fundamental aspects of conformity.

Conformity @ Wikipedia looks at the subject from a more general point of view.

Conformity is the act of matching attitudes, beliefs, and behaviors to group norms. Norms are implicit, unsaid rules, shared by a group of individuals, which guide their

Which line matches the first line, A, B, or C? In the Asch conformity experiments, people frequently followed the majority judgment, even when the majority was wrong.

Which line matches the first line, A, B, or C? In the Asch conformity experiments, people frequently followed the majority judgment, even when the majority was wrong.

interactions with others. This tendency to conform occurs in small groups and/or society as a whole, and may result from subtle unconscious influences, or direct and overt social pressure. Conformity can occur in the presence of others, or when an individual is alone.

Although peer pressure may manifest negatively, conformity can have good or bad effects depending on the situation. Driving on the correct side of the road could be seen as beneficial conformity. With the right environmental influence, conforming, in early childhood years, allows one to learn and thus, adopt the appropriate behaviours necessary to interact and develop correctly within one’s society. Conformity influences formation and maintenance of social norms, and helps societies function smoothly and predictably via the self-elimination of behaviors seen as contrary to unwritten rules. In this sense it can be perceived as a positive force that prevents acts that are perceptually disruptive or dangerous.

As conformity is a group phenomenon, factors such as group size, unanimity, cohesion, status, prior commitment, and public opinion help determine the level of conformity an individual displays.

In What Is Conformity? @ About.Com – Psychology Kendra Cherry refers to Deautsch and Gerard (1955), who have identified two key reasons why people conform: informational influence – happens when people change their behavior in order to be correct- and normative influence – from a desire to avoid punishments (such as going along with the rules in class even though you don’t agree with them) and gain rewards (such as behaving in a certain way in order to get people to like you).

Types of Conformity :
  • Normative conformity involves changing one’s behavior in order to fit in with the group.
  • Informational conformity happens when a person lacks knowledge and looks to the group for information and direction.
  • Identification occurs when people conform to what is expected of them based upon their social roles. Zimbardo’s famous Stanford Prison Experiment is a good example of people altering their behavior in order to fit into their expected roles.
  • Compliance involves changing one’s behavior while still internally disagreeing with the group.
  • Internalization occurs when we change our behavior because we want to be like another person.

In ‘ Deadly conformity is killing our creativity. Let’s mess about more’ Henry Porter @ the guardian | The Observer,

People’s lives would be more fulfilling if they were given greater freedom in the workplace……. apart from encouraging the well-appreciated conditions for creativity in the workplace, we perhaps need to understand that the structures for taking decisions and driving things forward are not the same ones we should use to find innovation and make the most of the unexploited 85% of our intelligence. Power and hierarchies are the enemy of creativity.

We now narrow down our area of study to some of the specific examples of conformity at work:

Conformity Analysis – As part of the transportation planning and programming process, The Chicago Metropolitan Agency for Planning (CMAP) staff evaluates the impact of proposed transportation activities on the region’s air quality.

Conformity of Production – Conformity of Production (COP) is a means of evidencing the ability to produce a series of products that exactly match the specification, performance and marking requirements outlined in the type approval documentation.

Please follow these links to documents that explain COP in more detail:

Conformity assessment is the process used to show that a product, service or system meets specified requirements…….The main forms of conformity assessment are certification, inspection and testing. Although testing is the most widely used, certification is the best known.

ISO has many standards relating to performing conformity assessment as well as many other publication and resources which can be accessed at resources for conformity assessment.

Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality- Abu Dhabi Quality and Conformity Council.

QCC is an Abu Dhabi government entity consisting  of a council of regulators with a mandate to ensure provision of quality infrastructure in line  with global standards, and to support regulators and government organizations through offering quality and conformity facilities, expertise and resources, promote a culture of quality towards consume.

And then move over to ASQ TV Episode- Lean with a Touch of Six Sigma – “You hear about lean and six sigma, and lean six sigma. Is there a difference? Learn how lean and six sigma work together and how NOT to mistake the tools.”

We would also leverage this opportunity to visit related videos:

Uncover the differences between Lean, Six Sigma and Lean Six Sigma – “Lean Six Sigma subject matter experts and instructors Chad Smith and Chris Hayes describe the core differences between Lean and Six Sigma.”

Waste Analysis – “The simplest thing an organization can do in applying lean is to identify waste in its processes and then work to eliminate them. To get started, conduct a waste analysis. It typically looks for waste in eight categories.” [Do visit identifying waste too.]

Is Lean (and Six Sigma) the way to go – “Lean expert, David Behling, and Six Sigma expert, Maria Pamment, discuss the relevance of lean and Six Sigma, the challenges of implementing lean and how to get executive support.” [Do visit David Behling's lean insights too.]

The Lighter Side–Lucy Hates Waste – In this classic comedy clip, we see an example of overproduction (one of the eight wastes of lean). Too bad eating extra product isn’t always a delicious option.

Lean Improves Response Time and Increases Revenue for Global Lender – One global lender was losing 40% of its applications for auto loans in Latin America. The organization used Six Sigma and lean tools to improve response time AND increase revenue in the process. [Do visit Case study too.]

Our ASQ’s Influential Voice for the month is – Dr. Lotto Lai

Dr. Lotto LaiBased in Hong Kong, China, Dr. Lotto Lai specializes in scientific research, quality assurance, and management. Dr. Lotto Lai has over 15 year hands-on experience in scientific research, quality assurance and management in Commercial Laboratory, University Testing Centre, Certification Body and Consultants Firm. He is Chairman & Fellow in HKSQ, MHKIE, SrMASQ, CMQOE and IRCA QMS Lead Auditor. He blogs at Quality Alchemist. The site already depicts publication of 52 posts in the year 2014, till date. The articles present a wide panorama of events that take place at HKSQ and other topics related to the subject of Quality.

We do not have a fresh insight this month in so far as Curious Cat Management Improvement Carnival category is concerned.

So we take a have look @ Interview on PDSA, Deming, Strategy and MoreBill Fox interviewed John Hunter and has posted the interview on his web site: Predicting Results in the Planning Stage.

I look forward to your active participation in enriching the blog carnival as we pursue our journey …………….

Carnival of Quality Management Articles and Blogs – April 2014

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Welcome to April 2014 edition of Carnival of Quality Management Articles and Blogs.

We continue with our topic for in-depth view: Nonconformity / Non – conformance, focusing on Non – conformance in this issue.

Refusal | objection | dissent | protest | disobedience | disagreement

         and Antonyms

concurrence |acceptance |agreement |approval

for noncompliance .

A non-conformance is a departure from an agreed arrangement between an approval authority (or orthodox position) and an individual or group performing work.

In the context of quality management an “arrangement” is commonly an agreement to conform to: A Work Product Standard; A Predefined Procedure; A Work Product Specification; A Documentation Plan; An International Standard for Best Practice.

Nonconformity refers to a failure to comply with requirements, whereas Nonconformance refers to a deficiency in a characteristic, documentation, or procedure that renders the quality of an item or activity unacceptable or indeterminate; nonfulfillment of a specified requirement.

A non-compliance is the failure to adhere to an Act or its Regulations
A non-conformance is the failure to comply with a requirement, standard, or procedure.

A Google search throws up a host of additional informative article and links in so far as Non-conformance / Non-compliance is concerned. Among several such results, we take a look at selected few, from different fields.

Failure or refusal to comply. In medicine, the term noncompliance is commonly used in regard to a patient who does not take a prescribed medication or follow a prescribed course of treatment.

The process of determining noncompliance is an important aspect of the International Atomic Energy Agency (IAEA) safeguards system, as well as the only established mechanism for determining noncompliance with the nuclear Nonproliferation Treaty (NPT) itself. Noncompliance with an NPT safeguards agreement constitutes violation of Article III of the NPT, the obligation to accept safeguards on all nuclear material, and, depending on the circumstances, possibly a violation of Article II, the obligation not to acquire nuclear weapons.

Noncompliance: Any action or activity associated with the conduct or oversight of research involving human subjects that fails to comply with the research plan as approved by a designated IRB or federal regulations or institutional policies governing such research. Non-compliance may range from minor to serious, be unintentional or willful, and may occur once or several times.

Noncompliance with regulations by enterprises is said to be rife in developing countries. Yet there is limited systematic evidence of the magnitude of noncompliance at the enterprise level. Making innovative use of two complementary data sources, this paper quantifies noncompliance for India’s Factories Act without the question of illegality ever being raised directly with enterprises. The paper finds that more than twice as many firms are not complying as are complying. Further, the number of non-compliant firms is much larger than the number of firms adjusting out of the regulation. Thus noncompliance with the Factories Act is a key feature of the “missing middle” in India. The paper explores the main trends and patterns of noncompliance and highlights a number of key issues for further analytical and policy research.

As we search for more results, we observe that more of the articles deal with the subject from Quality (Management or Function or Profession). Hence we will take a more detailed look at these articles in our future edition when will be having a look at the subject purely in terms of Quality (Management or Function or Profession).

Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality.

The Product Development and Management Association (PDMA) is the premier global advocate for product development and management professionals. Our mission is to improve the effectiveness of individuals and organizations in product development and management. This is accomplished by providing resources for professional development, information, collaboration and promotion of new product development and management.

The development of new products and services involves an integrated set of unique activities. PDMA is the only organization that focuses on addressing this challenge by providing the following opportunities for professional development: education, experience, networking and recognition.

Updates can be obtained from PDMA News blog for association news or the PDMA Blog which features content from PDMA members.

And then move over to ASQ TV Episode- Six Sigma

Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves as organizations do. In this episode, we discuss benefits and challenges associated with implementing Six Sigma; how to distinguish the Six Sigma belt colors; the potential return on investment of implementing Six Sigma; the basics of DMAIC; and play a fun game of “Name That Black Belt.”

Lean and Six Sigma Conference Audio

Costs and Savings

DMAIC

Our ASQ’s Influential Voice for the month is -Shon Isenhour

Shon IsenhourBased in Charleston, South Carolina, Shon Isenhour specializes in business process management, strategic planning, organizational change management, and reliability engineering. He has led improvement initiatives for industries such as pharmaceuticals, metals, petrochemical, paper, and power generation, among others. He is direction of education and work execution management at GPAllied. Shon writes about reliability on Reliability Now, with a tagline – Developing and Sustaining Improved Corporate Bottom Line Performance.

We take a detailed look at one of the posts on this blog.

Education Without Application Is Just Entertainment: 3 things that can help create a return on education.

Retention:Take the time to map out the skills you need the person to have and the learning objectives associated with those skills. Then the training can be customized to only provide the points and topics they need to be successful.

Application: Once a student has seen a new way to do something in the training environment they must apply the skills nearly immediately. This helps with the previous topic of retention but it also creates success and real world examples that can be used to continue the change process.

Culture Manipulation: With a pull from leadership and the success of quick application you can begin to manipulate the culture into the target state.

We do not have a fresh insight this month in so far as Curious Cat Management Improvement Carnival category is concerned.So we take a brief stay at Good Process Improvement Practices and related articles – Change is not ImprovementHow to ImproveWhere to Start ImprovementOperational ExcellenceHow to Manage What You Can’t MeasureMaking Better DecisionsFind the Root Cause Instead of the Person to Blame

I look forward to your active participation in enriching the blog carnival as we pursue our journey …………….

Carnival of Quality Management Articles and Blogs – March 2014

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Welcome to March 2014 edition of Carnival of Quality Management Articles and Blogs.

Our topic for in-depth view is: Nonconformity / Non – conformance.

The Quality profession would tend to take these two words in the same stride. However, a closer look is likely to throw up some subtle difference – if not so much in the   colloquial or practical meaning(s), certainly in terms of spirit of the content of the approach.

Hence, I have decided to take up Nonconformity, Non-conformance and their literal antonyms Conformity and Conformance for a separate detailed study each month, before we take up the discussions of these terms from the perspective of Quality Management – as a profession and as a function.

So, first, we take up Nonconformity in the present edition.

Apparently Nonconformity has far reaching different shades of meaning and intent in different fields, such as Gender Diversity, Religion, Psychology, Sociology, History and the similar other fields.  Therefore, we would confine our discussions to the articles which remain GENERAL in nature.

  • Merriam-Webster Dictionary defines Nonconformity as ‘failure or refusal to behave the way most people behave: failure or refusal to conform’.

If a fireman came to work in a police outfit or clown suit, that would be a clear case of nonconformity. Where there’s nonconformity, there’s difference.

Nonconformity means that someone is doing things differently from the norm.

Too much nonconformity can create chaos, but without a little nonconformity, life would be pretty boring.

  • Theasarus.com defines Nonconformity  as  ‘belief, behaviour different from most’.

Synonyms for Nonconformity

denial  | disaffection | disagreement | disapprobation | disapproval | discordance |  disobedience | dissent s| eccentricity s| exception | heresyta| | | heterodoxytar | iconoclasmta |insubordination| lawlessnessar| | negationta| | nonacceptance s| | noncompliance | | objection |opposition | originality | recalcitrance| | recusancy | rejectionar | strangeness |r| unconventionality | uniqueness | unorthodoxy | unruliness | vetor | violation | contumaciousness | |mutinousness | nonagreementar | nonconsent |

Antonyms for nonconformity

acceptance | agreement | allowance | approval |concurrence | endorsement | harmony |normality | obedience |observance | orthodoxy | peace | permission |ratification | sanction | usualness

In the battle against conventional beliefs, we focus on three Unconventional Strategies for Life, Work and Travel. I define non-conformity as “a lack of orthodoxy in thoughts or beliefs” or “the refusal to accept established customs, attitudes, or ideas.”

Under the category Non-conformity  on this blog, we have two articles that our draw our attention –

“The past always seems better when you look back on it than it did at the time. And the present never looks as good as it will in the future.” -Peter Benchley

  • In Limbo – Being between things is tough. There’s a bright future ahead! You can picture it, just out of reach in the near distance.

You could accept less than you dreamed of, in other words. But why would you do that?

Chances are, there’s only one real option: keep working away. Tick-tock. Check off the tasks one at a time.

Two steps forward, one step back.

There is a fine line that separates conformity from nonconformity, and both of them from intelligent decision making.  Although the distinction may seem clear, I believe the difference is far more complex than most people are aware of.  Why?  Because an accurate measure of conformity or nonconformity is based exclusively on an individual’s true understanding of a subject.

 

Traditional religions have generally prohibited tattoos on the grounds they encourage superficial thinking (what’s on the surface is not what matters).

The human mind is easily programmed, and human behavior is largely autonomous once the sub-conscious has a suggestion of what to do. By default, people seem inclined to conform to the ideas, environment and behaviors around them, at least as a means of survival and of fitting in. Unless an individual takes charge of their own mind and their own behavior, most people are content to follow along with what other people are doing, even if that means doing something self-destructive.

In no particular order, here are the top five ways to practice non-conformity in the world that we have created for ourselves – the matrix of self-destruction.

Monetary Non-conformity – The human race is enslaved to a corrupt and inflationary monetary system. To act as a balance to this, any opportunity to conduct life without using the dollar and the credit system is a stunning act of non-conformity.

Shun the Materialistic and the Entertainment Driven Lifestyle – To be realistic about one’s true needs and to consume less “stuff” makes one stand out as a non-conformist in today’s culture.

Health Rebel – Taking control of diet, finding some enjoyable type of exercise, and being courageous enough to try out alternative, non-pharmaceutical modalities of healing when possible, are, oddly enough, all one has to do in order to stand out as a health non-conformist.

Re-Education – The quality of the future can be seen in the quality of our youth, and the current models of building quality people seem to be falling short. Trying out new modalities of education for our children is an inspiring way to work towards a better vision for the future.

Experience-Based Spirituality – The non-conformist of today explores practices and ideas that work best to induce direct experience, following intuition to develop a connection to the sacred part of humanity, which is so routinely trampled in our hectic world. Finding inner peace through whichever religion or philosophy you choose is critical to creating a world free from toxic effects of collective fear.

These are certainly not the first words written on the subject, and are definitely the last! I am sure; there would be many more enlightening materials that would provide a far-more encompassing view of the subject. The more we know what we do-not-know of Nonconformity, we can turn the knowledge for creative use of nonconformity for sustained improvements.

Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality.

  • National Institute of Science and Technology of  US Department of Commerce is one of the USA’s oldest physical science laboratories. US Congress established the agency to remove a major handicap to U.S. industrial competitiveness at the time—a second-rate measurement infrastructure that lagged behind the capabilities of England, Germany, and other economic rivals. Today, NIST measurements support the smallest of technologies—nanoscale devices so tiny that tens of thousands can fit on the end of a single human hair—to the largest and most complex of human-made creations, from earthquake-resistant skyscrapers to wide-body jetliners to global communication networks. A-Z subject index — alphabetical listing of research topics, activities, programs, products, and services would help to explore NIST’s web site to learn about its current projects.

And then move over to ASQ TV Episode Culture of Quality:

Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed topics in the quality community. In this episode, we explore the ways that quality culture contributes to organizational performance. We’ll also learn what quality leaders can do to take organizational culture into their own hands. We’ll also recognize quality engineers and their superhero status.
The Related Video – Driving Culture of Quality –  adds further value.
A culture of quality can mean different things to different organizations. Determining what culture of quality means is the first step in the improvement journey.

Our ASQ’s Influential Voice for the month is – John Hunter

No doubt, we are familiar with the Management Improvement Carnival which has been the regular feature at The Carnival of john-hunterQuality Management Articles and Blogs.

John Hunter has a background in online quality information management. He has developed quality improvement methods and software at the quality management office of the Secretary of Defense and the White House Military Office. He blogs at Curious Cat Management Blog .

John Hunter writes primarily about management improvement on this blog – which makes sense given the title – through the range of topics like Deming, lean thinking, innovation, customer focus, continual improvement, six sigma… In the very early days he had more on investing, economic data, science, engineering and travel. Then he created three new blogs (Curious Cat Investment and Economics Blog, Curious Cat Science and Engineering Blog, Curious Cat Travel Photos blog)

In this month’s edition we will take a look at his post Poor Results Should be Addressed by Improving the System Not Blaming Individuals.

“I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special.” – Page 315 of Out of the Crisis by W. Edwards Deming

I look forward to your active “non-conformant” participation in enriching the blog carnival as we pursue our journey …………….

Carnival of Quality Management Articles and Blogs – February 2014

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Welcome to February 2014 edition of Carnival of Quality Management Articles and Blogs.

Our discussion topic for the present edition of the Blog Carnival is Quality Assurance vs. Quality Control. The subject does seem well-worn out. However, the internet search reveals several articles appearing in the recent time frame too.  As I read through the articles, I did find quite interesting bits of informative light in these articles. And, hence the topic for the current edition.

  • We commence our look-in of the topic with Overview @ ASQ, wherein we get to look at the classic definitions:

The terms “quality assurance” and “quality control” are often used interchangeably to refer to ways of ensuring the quality of a service or product. The terms, however, have different meanings.

Assurance: The act of giving confidence, the state of being certain or the act of making certain.
Quality Assurance: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.

Control: An evaluation to indicate needed corrective responses; the act of guiding a process in which variability is attributable to a constant system of chance causes.
Quality Control: The observation techniques and activities used to fulfill requirements for quality.

  • The sight dealing exclusively with different meanings –  www.diffen.com  -  has this to state:

Quality Assurance is process oriented and focuses on defect prevention; while quality control is product oriented and focuses on defect identification. It goes on to illustrate the difference with the help of a chart

Because “assurance” means that you know you did everything needed to make something that works right, while “control” means that you have no idea whether any or all of your batch o’junk is worth anything until you examine each item.

In the case of software, QA means that you know that the code you are making fulfills the requirements, QC is discovering that your process of writing code was not adequate to assure that you didn’t create a lot of bugs along with your features.ChrisBaugh

QM-QA-QCAs the quality movement matured and improved, it developed into Quality Management. Now the emphasis has widened to include developments in systems thinking and management systems.  Quality management is a much broader field.  While it includes quality planning, as well as quality control and quality assurance, it also includes quality improvement and extends beyond just QA and QC to a systems approach and looking at the quality management system as a whole.

  • Difference between QA and QC, while neatly laying out the differences in a tabular format, focuses on failure prevention as the key to Quality Assurance, as against failure detection of the Quality Control.

Quality Assurance: a Strategy of Prevention whereas Quality Control: a Strategy of Detection.

  • What is the difference between Quality Assurance and Quality Control?   differentiates these as :“Prevention over inspection” and “DIRFT – Do It Right the First Time”. At the heart of these two concepts lies the idea that everything we produce should be produced error free from the start, because it’s more costly to fix an error afterwards.
  • BBC’s article on Product analysis and evaluation states that – Designers and manufacturers use product analysis to help them develop ideas for new or improved products and to analyse the work of other designers. Quality assurance is a system of checks and inspections to ensure high standards throughout design and manufacture.

Quality Control is defined as a system for verifying and maintaining a desired level of quality in an individual test or process.  Quality control activities span the testing process from the moment of specimen collection until the time the physician receives the report.  Quality Assurance (QA) is defined by the College of American Pathologists as systematic monitoring of quality control results and quality practice parameters to assure that all systems are functioning in a manner appropriate to excellence in health care delivery.  Quality assurance is a coordinated system designed to detect, control and prevent the occurrence of errors and, ultimately, to further a clinician’s ability to appropriately care for his or her patient. A number of quality control/quality assurance measures for cytopathology have been specified by the Clinical Laboratory Improvement Amendments of 1988.  All quality assurance processes must be described and documented in a quality assurance program in the laboratory.

Simply put, quality assurance is the act of creating, monitoring and maintaining the overall quality system (the marching orders).

Quality control is the act of carrying out those orders during the process of creating the product or deliverable.

The quality control manager will probably be interested in product yield, reacts to changing conditions, focuses on the product, provides a production line function, and finds faults. The aim of quality control is to offer the highest quality of product or service to the client, thereby meeting or even exceeding the client requirements.

QC focuses on the product produced. This focus is two-fold, ensuring that both customer and producer share the same vision of quality, and that work is objectively reviewed to eliminate defects. First goal is to reduce the “Quality Gap”, the gap between customer expectations (not necessarily stated) and the development team’s understanding of the explicit requirements. The second goal of the Quality Control entity is to find defects before they reach the customer.

QA focuses on processes and their continuous improvement. Its goal is to reduce variance in processes in order to predict the quality of an output (final or interim product), gather best practices for the company, reduce cost, and reduce time to market. QA is strongly linked to innovation and creativity. Quality Assurance neither imposes nor defines processes for other people, but it provides advice and support to the process owner, which leads to the ability to measure success and make decisions based on facts. A well-known approach to Quality Assurance is the PDCA (Plan Do Check Act) Cycle.

And here are few of the detailed reference articles:

Understanding consumer behavior can help quality assurance (QA) people allocate resources.

A comparison of commonly used quality assurance alternatives, classified according to generic methods of dealing with defects, leads to an integrated approach for software quality assurance and improvement.

Twenty multiple-choice questions test your knowledge of quality control statistics.

We take a look beyond our focus topic @ Random Thoughts posted by Michael Wade

  • In many cases, we should not worry so much about what to do beyond our current efforts; rather we should consider what to stop doing.
  • In a similar vein, searching for new facts can be less productive than reviewing our current knowledge and learning what doesn’t withstand scrutiny.
  • Frequently tally up your assumptions. Don’t look for magic bullets. The difficult path may be the fastest.
  • If you could travel to the next decade, which of our present practices would cause you to wonder, “How could they have ever thought that would work?” If you were a stock, would you be a Buy, Hold or Sell?
  • An executive’s passion for inaction can be as revealing as an x-ray.
  •  No one boasts of hard work more than a non-producer.

The Blog Carnival does strongly recommend to bookmark Magazine back issues @ Quality Digest.

Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality.

The International Register of Certificated Auditors (IRCA) – world’s original and largest international auditor certification body.

IRCA provides two main services:

  1. Certification of auditors of management systems
  2. Approval of training organizations and certification of their auditor training courses

The site has several useful services, like IRCA e-Library, which can be accessed by registering therein.

And then move over to ASQ TV Episode – Global Supply Chain

In today’s global economy, most organizations know they can’t go at it alone. To build products and services that customers demand, businesses must forge partnerships with each other. So how do you ensure you’re adding the right partners to your supply chain process? Include quality in the equation. This episode explores:

  1. Quality considerations when building a global supply chain.
  2. Keys to a synced-up supply chain.
  3. A tool that rates suppliers and helps them improve.

Our ASQ’s Influential Voice for the month is – : Babette N. Ten Haken.

Babette N. Ten HakenBabette is founder and president of sales at Aerobics for Engineers, LLC. She works to build revenue-producing business strategies for technical start-ups seeking investors and early customers. She is a professional mentor for the National Science Foundation Innovation Corps program, a Six Sigma Green Belt, and mentor at the Center for Entrepreneurship, University of Michigan. She has been recognized as one of the 2013 top 50 sales and marketing influencers. Her blog is called Sales Aerobics for Engineers.

The blog has these sections:

The blog has wide ranging articles on Sales, of which  - Creating Professional Sustainability – Creating your professional sustainability strategy encompasses considering all the activities you engage in pre- and post- “sale. “– yourself as a Professional Person of Worth – has direct message for Sales and Marketing professionals. Importantly, the underlying message also holds equally true for Quality Professionals.

And we finally round up our present edition with  John Hunter’s 6th Annual Curious Cat Management Blog Review  wherein each of the participants post reviews of several blogs on their blog. Links to all the 2013 Management Blog Review posts are listed below, ordered by the number of years each author has participated in the annual review.

I look forward to your active participation in enriching the blog carnival as we pursue our journey through the rest of 2014…………….

Carnival of Quality Management Articles and Blogs – January 2014

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Welcome to January 2014 edition of Carnival of Quality Management Articles and Blogs.

Last year each of our carnival-post simply presented as much as wide choice of articles/ blogs/ sites on the core subject as well as articles that had indirect, but quite strong direction to of Quality. Moreover, we had settled on regular features of, a look at a National / International Body engaged in the field of promoting Quality,  ASQ Video, ASQ Influential Voice and John Hunter’s Management Improvement Carnivals.

For 2014, we would add one more flavor – articles/ blogs/ sites related to a specific Topic.

For the present edition, we would enlist some such links to Cost of Quality.

  • Cost of Quality – The countless, unseen details are often the only difference between Mediocre and Magnificent.

Cost of Quality Basics (CoQ) – The figure below shows the 4 major categories for Quality Costs and examples within each area.

Cost of Quality          The four major categories are:

Prevention Costs

Appraisal Costs

Internal Failure Costs

External Failure Costs

At the highest level, there are two different terms in the Cost of Quality equation: the Cost of Good Quality (CoGQ) and the Cost of Poor Quality (CoPQ). This can be understood in the below formula:

                               CoQ = CoGQ + CoPQ

Quality costs are the total of the cost incurred by:

- Investing in the prevention of nonconformance to requirements.
- Appraising a product or service for conformance to requirements.
- Failing to meet requirements.

Cost of Quality Overview – An excerpt from the Handbook for Quality Management (2000, QA Publishing, LLC) by Thomas Pyzdek contains links to following other articles:

Goal of Quality Cost System

Strategy for Reducing Quality Costs

Management of Quality Costs

Cost of Quality Examples

Use of Quality Costs

Benefits of Quality Cost Reduction

  • The Tip of the Iceberg  - A Six Sigma initiative focused on reducing the costs of poor quality enables management to reap increased customer satisfaction and bottom-line results.
  • Total Cost of Quality for the Total Picture The CoQ model, also known as The Economic Conformance Model, shows us the rising costs associated with proactive management of quality as compared to the decreasing costs associated with improving quality.
  • The Tip of Iceberg – When Accounting for Quality, don’t Forget the Often Hidden Costs of Poor Quality – By Joseph A. DeFoe

Slideshare shows 50,394 results for “Cost of Quality”

We now move on to take a look at the other articles/ blogs/ sites:

Does Management By Objectives Stifle Excellence? By John Dyer, President, JD&A — Process Innovation Company

Setting arbitrary goals can hamper the ability to improve dramatically – or drive the wrong improvement behaviors entirely.

When Systems Rule…And When They Don’t By Mathew E, May @ EditInnovation

I’ve been thinking about how bad they are, and how a good person up against a bad system stands little chance……on an anything BUT a level playing field. With another system outside the one you’re up against, one that allows you to get to the genesis of the system you want to defeat–the people who created it and tell it what to do in the first place.

You CANNOT do it from within the system! (This is why most systemic change happens only when leadership changes hands.)

Should it be this hard to change a system? Should the normal situation be that when you put a good person in a bad system, the system automatically wins?

I don’t think so. A good system must be more dynamic, more user-focused. … Change needn’t always come from an outsider.

Systems should have learning and improving built in. They should engender trust through transparency.

So why don’t they, by and large?

Systems–and systems thinking–have great relevance to what everyone in business is striving for these days: a strong culture of innovation. The focus in popular business press is on the visible part, the culture. I think it’s a red herring.

I think that if you want to create a strong culture, you have to focus on the thing on which culture rests: the system.

Making Better Decisions over Time by Phil Rosenzweig @ Strategy+Business

The technique of deliberate practice can dramatically improve performance, but knowing its limits is as important as understanding its value.

Next, we turn our sails to a National Body, furthering the cause of Quality.  In the present edition we visit, wherein Indian Merchant Chamber  Ramkrishna Bajaj National Quality Award process recipients of various recognition levels are required to share information on their successful performance and quality strategies with other Indian organizations. The IMC Juran Quality Medal was instituted by the IMC RBNQA Trust to recognize individual excellence on criteria articulated by Dr. J M Juran, the renowned Quality Guru.

And then move over to ASQ TV Episode –  Risk Management and Quality

Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and Enterprise Risk Practice, RIMS, describes the way organizations think about risk management, how risk management is evolving and why the quality community is essential to the company’s risk management function.

Our ASQ’s Influential Voice for the month is – : Cesar Diaz Guevara

Cesar Diaz Guevara is ASQ’s Country Councilor in Ecuador, where he lives and blogs. He has a background in project analysis, quality systems, and quality management. He writes in English and Spanish @ Calidad y Actitud.

Cesar Diaz Guevara’s quality ethos is summed up in one sentence: A Quality time is a time when we enjoy what we do, and in turn we provide Quality service to other human beings.

And we finally round up our present edition with Management Improvement Carnival – 2013 Edition – Tanmay Vora @ QAspire.com has been hosting the annual management improvement carnival (organized by John Hunter) for last 3 years. This year,  Tanmay Vora has reviewed  three blogs, featuring their best 3 posts that he enjoyed reading.

The blogs and respective posts are:

Jesse Lyn Stoner’s Blog

Why Good Teams Make Bad Decisions

The 12 Skills of Brilliant Team Members

The Six Benchmarks of High Performance Teams

James Lawther’s SquawkPoint Blog

The Simple Reason People Won’t do as You Ask

Is Your Boss Really That Stupid?

How to Sink a Ship

Jamie Flinchbaugh

Executives can’t do it alone, and must be masters of developing people

The difference between tension and stress

Integrity…don’t leave home without it

And a bonus of Related Posts, as well:

  1. People Focus – 2010 Management Improvement Carnival
  2. Annual Management Improvement Carnival: Edition 1 (2011)
  3. Annual Management Improvement Carnival: Edition 2 (2011)
  4. Management Improvement Carnival: 2012 Edition

I look forward to your active participation in enriching the blog carnival  as we pursue our journey through 2014…………….

Carnival of Quality Management Articles and Blogs – December 2013

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Welcome to December 2013 edition of Carnival of Quality Management Articles and Blogs.

For the current edition, we have captured more than the usually presented quantum of information from the selected articles.

We have also experimented with the presentation format. Each of the article title appears with its hyperlink to the original article as a bullet point, followed by key idea of the article. My interventions are in italics in verdana fonts.

Firstly, let us look at ISO’s definition of quality and risk.

- Quality is the degree to which a set of inherent characteristics fulfils requirements (ISO 9001).

- Risk is effect of uncertainty on objectives (ISO 31000).

We even could define an objective as a requirement for a specific characteristic, so as to integrate quality and risk management.
(For more information and study, do visit) Reference

- ICH (2005). Harmonised tripartite guideline quality risk management. Current step 4, 9 November 2005. Website:  http://www.ich.org/fileadmin/Public_Web_Site/ICH_Products/Guidelines/Quality/Q9/Step4/Q9_Guideline.pdf

- Popescu, Maria; Dascslu, Adina (2011). Considerations on Integrating Risk and Quality Management. Annals of “Dunarea de Jos” University of Galati. Years XVII-no 1/2011. Website: http://www.ann.ugal.ro/eco/Doc20011_1/PopescuM_DascaluM.pdf

- Van Nederpelt, Peter (2012). Object-oriented quality and riks management. New York/Alphen aan den Rijn: Lulu Press/Microdata. Website: http://www.oqrm.org/English

One of the marks of great leaders is that they ask great questions.  How did they learn those great questions and where could you learn some to ask?
Five great questionsMike Rother, at University of Michigan, has pulled together a set of five very useful questions that prove remarkably effective at helping organizations improve.  They are:

  1. What is the target condition?
  2. What is the current condition?
  3. What are the obstacles, and which ONE are we working on now?
  4. What is the next step / experiment we can do to deal with that obstacle and what do we expect? And
  5. How soon can we go and see what we have learned from that step?

Transparency is a key factor in sustaining trust in high-performing organizations. And that, in turn, helps drive innovation.

In a recent study at a manufacturing company, for example, my lab found that organizational trust had a positive association with closeness among employees. And we found that those in the top quartile of colleague closeness were 22% better at solving a difficult problem with others. They also enjoyed working on this problem 10% more than those in the lowest quartile of closeness.

The lesson: People innovate better as a group, and when they trust those in the group, creativity emerges. As Peter Drucker wrote, “Teams are based on mutual trust and mutual understanding.”

Fostering such a culture is a great way to help any organization fly high.

For many, quality suggests the superiority of design, materials, or workmanship in a product or service. You may think of high-end brands like Mercedes, Gucci, or even Apple. However, “quality” is vital to every business, even if the target customer is at the low-end or mass market.
Seven principles that provide a foundation for improving the quality:

  1. You can and must manage quality
  2. Processes, not the people, are usually the problem
  3. Find and fix the root cause of the problem.
  4. Quality must be measured
  5. Strive for continuous quality improvement
  6. Every person is responsible for quality
  7. Quality is a long term investment

Have you ever noticed how asking for feedback sometimes invites frivolous, nonsensical, and insignificant information?
A request for feedback is not an envelope that must be filled with something/anything just  to get it off your desk. A request for feedback is:

  • An invitation to engage in an important dialogue… one that you can decline if you’re not available or have nothing to offer.
  • A sacred trust… an opening from someone who values your opinion and is making him/herself vulnerable in the process.
  • A moment in time when you can make a significant difference – to a person, process, or project.

The opportunity to offer feedback in support of others is serious business. So to make sure that your feedback is focused rather than frivolous, ask yourself the following questions.
- How hard am I having to work to come up with an answer?
- How important is it?
- How much am I willing to invest in helping the person address it?
Feedback requests aren’t obligations that require you to go through the motions and check the boxes. They are an honor bestowed upon you by someone who believes that you have something to offer.

We had taken a brief look at World Quality Month in our November 2013 edition. In the present edition we will take a detailed look.

The purpose of World Quality Month is to promote the use of quality tools in businesses and communities. Quality tools, such as flowcharts and checklists, reduce mistakes and help produce superior products. Quality principles could reduce headline-making errors, like food safety, toy recalls, and financial disruptions. World Quality Month calls on people who use quality tools to share their knowledge by submitting their stories to illustrate the value of quality principles. Success Stories is about learning how and sharing your story about the use of quality to make the world more efficient and profitable, whether on job or on or in the community. Knowledge Resources has collected popular videos, research articles and blogs about quality from around the world, to help the spread the word about the quality. Quality Events lists events happening over the world.

The Chartered Quality Institute has presented 10 of the best World Quality Day events.

  • We now take a look at BMJ Quality Blog and recent posts on the blog to capture the opportunity, for a closer look at the way medical fraternity views the quality:
  1. Coordinated Care and a Hundred Reasons to Be Cheerful /
  2. How to run a Quality Improvement Project (whilst working full time as a junior doctor) /
  3. Quality Improvement: Making the leap /
  4. BMJ Quality Improvement Reports: This is just the beginning… /
  5. Compassionate Care – Whose Job is it Anyway?

We would now take up our regular subjects. We begin with a visit to a Quality Institution.

  • The Chartered Quality Institute  is the chartered body for quality management professionals. Established in 1919, it gained a Royal Charter in 2006 and became the CQI shortly afterwards.

The philosophy that came with the new name was simple… ‘through innovation and care we create quality’. This is something that we now base all our activity on and will continue to do so.

The article refers to retirement of Sachin Tendulkar from his last leg of active cricket career.
His greatest legacy lies in the long line of batsmen dedicated to following his example and countless others aspiring to follow in his footsteps.
Coinciding with the anniversary of World Quality Day, when busy minds have a chance to reflect on past achievements and future trends in quality, what better time to reflect on our quality legacy? By “our” I mean not just that of our organisations, but our personal legacy.

We agree(d) that, in the spirit of World Quality Day this year, we would each undertake to make time for the people around us – customers, colleagues, suppliers – and yes, even our families, to better understand problems and perhaps identify some opportunities for innovation and change.

  • Whilst on the subject of expanding the ambit of Quality to every other sphere of our activities, October (2013) Roundup @ A View from the Q, presents a wide spectrum of views by ASQ’s Influential Voices bloggers.

Quality can and should be used outside the traditional manufacturing sector. That’s not news to anyone who works in quality and has seen how the field has expanded beyond its industrial quality control roots. Yet the expansion of quality is not without its challenges or some disagreement as to how quality techniques can be incorporated “outside quality”.

Learn why ISO 9001:2008, one of the world’s best known standards, is being revised. Then hear about the how and why of auditing standards. Plus, tips for auditors to help them prepare. For the full interview with Auditing expert and ASQ fellow Dennis Arter, visit The How and Why of Auditing for the tips and advice for auditors and auditees.

Edwin GarroEdwin Garro is an industrial engineer and entrepreneur from Costa Rica. He is the CEO of PXS Performance Excellence Solutions, the training and consulting firm focused on organizational excellence. He is also involved in several startups. He blogs about all aspects of excellence in Spanish on PXS Global.  Visit Edwin’s Blog ›› PXS Solutions Performance Excellence.

His site contains a page on Resources, covering topics like, INNOVATION | CONTINUOUS IMPROVEMENT | FINANCIAL ITEMS | OTHER ARTICLES AND LINKS OF INTEREST.

To all the readers of Carnival of Quality Management Articles and Blogs, I wish a great ending of 2013 and a very happy, momentous, “quality” 2014………

Carnival of Quality Management Articles and Blogs – November 2013

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Welcome to November 2013 edition of Carnival of Quality Management Articles and Blogs.

We have few good leads for Social Responsibilities vis-à-vis Quality.

Raj Sapru, Former Director, Advisory Services in  BSR Insight presents Sustainability: What’s Quality Got to Do With It? :  As the relative upstart to quality (which is three times older), CSR may follow a similar path, moving from executive mandate to corporate function to a set of integrated values. Some even argue that the success of CSR integration will be measured by a diminishing need for a corporate-level CSR or sustainability function—and there are many lessons from the path that quality has taken.

BSR’s recent report in partnership with the American Society of Quality, “CSR and Quality: A Powerful and Untapped Connection,” explores in more depth the connection between CSR
Building Socially Responsible Organizations:  ASQ’s social responsibility (SR) initiative, TheSRO, has a new website. If you haven’t checked it out yet, I strongly encourage you to do so. Here’s the link: www.thesro.org. It’s mission is to “increase the use and impact of quality to meet the diverse needs of the world.”
Increasingly, accountability and social responsibility are the expectation of consumers around the globe. To be socially responsible, people and organizations must behave ethically and with sensitivity toward social, cultural, economic, and environmental issues…….We believe that quality offers the tools to meet these emerging needs. TheSRO is a collaborative movement to integrate socially responsible practices into systematic approaches that meet the diverse needs of the world. To learn more about the connection between quality and SR, click here

As an organization, Business for Social Responsibility’s mission is to work with business to create a just and sustainable world. We envision a world in which everyone can lead a prosperous and dignified life within the boundaries of the Earth’s natural resources.
BSR ‘s Theory of Change believes that a just and sustainable world will result when the unique skills and resources of all sectors—business, civil society, and government—are aligned toward that goal. The role of business is to create and deliver products and services in a way that treats people fairly, meets individual’s needs and aspirations within the boundaries of our planet, and encourages market and policy frameworks that enable a sustainable future.

Lowell Centre for Sustainable Production  – By taking up the challenge of pursuing the long-term goal of Lowell Center projects and affiliates to redefine environmentalism and occupational health and safety while also demonstrating how these concepts are compatible with new systems of production and consumption that are healthy for workers, environmentally sound, economically viable, and socially accountable.

At this point, we take a sudden detour to more technical aspects of Quality.

October 2013 issue of IRCA’s magazine INform  brings Japan’s inside scoop on the new ISO 9001 standard and tests your standards knowledge in our exclusive quiz

In its technical section, Richard Green talks about the generic approach to transition training for future Management Systems Standards.

Whilst on the subject of enriching Internal Audit as a tool for Quality Improvement, in a regular column in  Quality Digest , GOTTFRIED GIRITZER    suggests Using Internal Audits as an Efficiency Improvement Tool to check for the efficiency of the System . Formal “Internal Auditor” trains co-auditors. For them it’s not necessary to have education and training as an internal auditor. It is only their duty to study all the relevant regulations of the management system that are valid for the department in question prior the internal audit.

51 Objects in ISO 9001 has identified 51 objects in ISO 9001,which should exist or be implemented in order to control customer satisfaction. 34 (66%) of these objects are processes/procedures. In a few cases quality dimensions of these objects are explicitly mentioned: commitment (5.1), customer focus (5.2) competence, awareness (6.2.2), traceability (7.5.3) and continuity (8.5.1). Some key words are: control (6), design and development (6), quality (3) and review (3).

The Most Common Mistakes with ISO 9001 to Avoid has re-visited the fundamental basis for pursuing the design and implementation of ISO 900 standards, so as to align the overall business strategy with the body of QMS within the organization.

APPLY THE PDCA CYCLE FOR CONTINUOUS IMPROVEMENT ON EPCI PROJECT has graphically explained application of continual improvement in project management set up.

Jørgen Winther@ The No Crisis Blog has put the PDCA in its right perspective – “a cultural habit – not a project , not something that can be done by force, but a way of working on every day basis” in How Long is “Continuous”? – On PDCA.

We once again take a turn to take on a macro view of Quality.

Greg Goodwin has posted 3 Questions to Answer When Shaping Your Quality Management Culture, because achieving a model of operational excellence  and optimizing the company’s key resources of people, processes, and technology requires the efforts of the entire organization.

The three questions are:
1.      Are you cultivating quality management leaders in your organization?
In order to best manage quality and foster an environment of innovation and continuous improvement, it’s important to provide a corporate framework while leaving room for some decisions that may be best left to local leaders.
     2.  What is the proper ratio of corporate versus local quality management?
The most effective approach is usually a “hybrid” between the two that focuses on standardizing only the processes that are essential to meeting the organization’s overall quality goals, allowing for continuous improvement and local control where they are deemed more effective.
    3. What is the role of technology in building a quality culture?
On top of the superior data collection and analysis capabilities enabled, having integrated solutions is an important way of improving communication and collaboration around quality.

Shaun Spearmon , an engagement leader at Kotter International loves  Lewis Carroll’s quote, “If you don’t know where you are going, any road will get you there.” In the article, Your Company Vision: If It’s Complicated, It Shouldn’t Be,  he amplifies that visions are intended to clarify the pathway forward. When effective, the vision statement has an illuminating quality that allows organizations to move fast and with great precision. Simply stated:  It’s NOT complicated.

Kurt J. Harden@ Cultural OfferingThey don’t care about you  touches upon one of toughest lessons to teach new employees, in the workforce, is a simple guiding service principle:  They don’t care about you.

It isn’t a sad commentary on society; it is commerce.  It is basic psychology and can be incredibly liberating.  Armed with this understanding and acting on it, your problems may actually lessen, your load may even lighten as you serve others with greater focus. ……Learn the lesson and you are on your way to success.

Caroline Ceniza-Levine , on Forbes  – has quoted Albert Einstein – Not everything that counts can be counted, and not everything that can be counted counts. in  What Is The Better Metric: Feelings Or Numbers?.  And then builds up: Einstein has it exactly right. There is no one suitable metric for everything. You have to run the numbers and understand your data. But not everything can be boiled down to numbers, nor should it.
Ideas for World Quality Month 2013 : November is the Fourth Annual World Quality Month, a celebration of quality, its impact on the world, and quality practitioners whose knowledge, experience, and passion make improved quality available for anyone who asks. You can learn more about the event on www.worldqualitymonth.org.

Eyesore 9001 & Other Humor Documents – Face it, Quality is a tough profession, and sometimes you need a break from the stress. This is where Oxebridge’s free humour documents come in.
EYESORE 9001 was first published in 2004, and has since been downloaded over 250,000 times. It’s a hilarious and biting look at not only the ISO 9001 standard, but the machine behind the creation of such standards. Updated for ISO 9001:2008, you can still download it for free below.

DUMBAS9100 takes on the aviation, space and defence industries, with this parody of the aerospace standard AS9100. For mature readers only (some adult language), you can download it here.

We begin our usual round of ASQ Videos with 2013 World Quality Month, supplemented with Videos with keyword “World Quality Month”

ASQ TV Episode 10: Teamwork: Learn what makes a team work successfully to accomplish goals and deliver results.

Our ASQ’s Influential Voices this month is Daniel John Zrymiak.

Daniel Jon Zrymiak“Daniel John Zrymiak is from Surrey, British Columbia, Canada. He has worked in quality for two decades, mostly recently at Accenture as a Mobilization Lead. Daniel is active in ASQ as a Quality Press author and reviewer, member leader, and Technical Committee chair (Finance and Governance – Quality Management Division). He blogs at AQualitEvolution.

“With respect to Quality, I have as many questions as answers, and through the exchange I hope to create a community of like-minded people to help advance our profession in order to achieve and sustain relevance and positive breakthroughs as we pursue and realize our ideals.””

A QualitEvolution is intended to capture positions and experiences as a participant in the evolution of the Quality profession into the 21st century. From its origins as the brainchild of Corporate Industrial Statisticians, our profession has transformed and evolved to incorporate and adapt to the demands and expectations of our modern existence.

The scope of the subject matter within A QualitEvolution extends to the furthest ranges of quality, business transformation, management science, and all that jazz ..”

And we finally round up our present edition with- John Hunter’s Management Improvement Carnival # 201.

There cannot be iota of doubt that what we cover in each episode here may not be totally representative of what was written on Quality. It is also not all that I came across to read. It is only what I found to be interesting in so far as tour main topic – QUALITY – is concerned. Hence, it also can be taken as an accepted fact that your constructive inputs would go a l..o..n..g way to enrich the content on this carnival………

Carnival of Quality Management Articles and Blogs – October 2013

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Welcome to October 2013 edition of Carnival of Quality Management Articles and Blogs.

This month, we have a broader canvas of articles that looks at Quality from different perspectives.

Evan Mathews Sanders, in his “journey to becoming a better man every day and the lessons I learn along the way” @ The Better Man Project presents

The Finest Moment

Our finest moment

Is when we reach

For something past our present

Like a fumbling hand into the future

But with a vision

That hand becomes still

One that grips with purpose

And moves away from temptation

And , on somewhat different note, we have Jessica Gross @ TED Talks’s SCIENCE section presenting the views of biologist Stuart Firesten on “In praise of ignorance” in today’s TED talk. Stuart Firestein, while proposing that science is really about ignorance, states that “Science, we generally are told, is a very well-ordered mechanism for understanding the world, for gaining facts, for gaining data.”   He explains: “I mean a kind of ignorance that’s less pejorative, a kind of ignorance that comes from a communal gap in our knowledge, something that’s just not there to be known or isn’t known well enough yet or we can’t make predictions from.” the more we know, the more we realize there is yet to be discovered.

The Quality and HSE professionals may draw lessons from Jeremy Anderberg’s Survival Lessons from World War Z @ The Art of Manliness. We have a “unique telling of the popular genre. What really sets it apart from those other cheap zombie thrills is that it focuses largely on how individuals, communities, and governments would react to such a scenario. It’s almost more of a fictional sociology textbook rather than a novel.

Whether in the actual apocalypse, or just a localized natural disaster (like what we experienced a couple weeks ago here in Colorado), these are lessons that anyone and everyone can start applying.

It took freak flooding in the city I live in to teach me the lesson that being prepared for disasters isn’t just for folks who are hard-core, it’s for people who are smart and want to come out the other end with their families and communities intact.

  • It’s Not If, But When – “Most people don’t believe something can happen until it already has. That’s not stupidity, that’s just human nature.” –World War Z by Max Brooks
  • Zombies Don’t Care About Your PowerPoint Skills – Ours was a post-industrial or service-based economy, so complex and highly specialized that each individual could only function within the confines of its narrow, compartmentalized structure. …We needed to get a lot of white collars dirty.”
  • Practice Self-Reliance Before You Need It – Not only will having DIY skills help you rebuild your community, they also greatly increase your self-reliance.
  • Basic Physical Fitness is Paramount – “Make no mistake, bipedal locomotion was how most people traveled in the beginning.” Traffics jams of stalled cars that are miles long will be the norm in every big city.
  • Relationships Matter, Even in the Apocalypse – Our jobs tend to have pretty defined hierarchies. This should go without saying, but treat everyone (secretaries, janitors, security guards, doormen) in your office and building just as you would a peer. Beyond being a kind gentleman, those people may very well save your life someday.
  • The Latest and Greatest Technology Isn’t Always the Greatest  – Technological advances are a fantastic thing. They provide entertainment, enjoyment, efficiency, convenience…and the list goes on. There is also a downside, however, particularly when it comes to survival scenarios. If we become too dependent on new technologies, it can hamper our survival efforts. Remember it was old Ham radio that came to communication rescue in the matter of Colardo” (or Uttaarakhand, India) flash floods.

On a similar note, Bill Wilder  @ Learning is Change, in the article - The Master’s Lessons on Learning – presents what “Leonardo da Vinci once said that “learning never exhausts the mind.”  Although we’ll never know for sure exactly what he meant, it sounds like he was saying something like this: Real learning happens when people do stimulating things that don’t wear them out.”

We now move on to some hard-core Quality issues. Incidentally, these articles come from some of the ASQ’s Influential Voices.

Nicole @ Quality And Innovation opens with a statement “Achieving quality (re: ISO 9000 para 3.1.5) is all about meeting stated and implied needs” in Expressing Your Needs and then goes on to link Steve Pavlina’s broader discussion that there is probably a vast audience of potential partners and co-creators who, at any time, are ready and willing (and happy!) to meet your needs. It’s just that you haven’t broadcast those needs and so the people who would be happy to help you meet them are still in the dark. “But our society has conditioned us not to freely express our needs to friends, family, and others; after all, if we need something, the marketing should have worked already, and we should know where we can go to willingly exchange currency for the means to satisfy that need.”  The author sums up the article with – “first step is for me to start getting comfortable with expressing my needs – and being open to the people who will show up to help meet them.”

Anshuman Tiwari @ Qualty the Unfair Advantage has passionately thrown the gauntlet for the quality professionals in Quality must make money and not just be the right thing to do.  “In a recent post on his bog, Paul Borwaski, CEO of ASQ, shared a fantastic turnaround story about Corning Glass. As usual Paul choses his subjects wisely and presents his thought crisply. See the case study here.

Here are some key insights from Corning’s revival and dominance through Quality that I could summarize for you.

  • Winning the Baldrige is not enough – New challenges emerge requiring new responses. Corning Glass’s case clearly demonstrates how quickly we can slip if we drop the ball.
  • Quality is a Board subject – With Corning Glass’s case it is reiterated that once Quality slips lower in the organizational hierarchy, poor quality results follow quickly.
  • BigQ and Performance Excellence – Small Q is a reference to product quality and Big Q refers to an all-encompassing view – quality of business processes. With dimensions such business processes and customer experience the quality field has evolved into Performance Excellence. Corning realized this and included all functions in their quality program. Rich dividends followed.
  • Don’t ignore Quality training – All change starts with knowledge. Without adequate knowledge of what to do we risk changing processes only to create more havoc. Corning realized the value of training before embarking on change and invested in Six Sigma and Lean training for over 1000 staff.
  • Choose methods and tools wisely – Corning did not just pick every method available. They studied all and developed a framework and stuck to it. The Corning Performance Excellence model addresses collaboration, innovation, and improvement.
  • Quality must make money - Finally a Quality program must help make money. Quality is free but not charity.

Dr. Lotto Lai @ Quality Alchemist, has chosen the ‘The ANQ 2013’ in the article Asiaization is the Future of Quality  – which was slated to be held from 14th to 18th October 2013 – Bangkok, THAILAND , meet  to launch a relatively new lexicon in the realm of Quality – “Asiaization (亞洲化) [which]  is an action, process, or result of doing or making Asia-like; implying Asia culture and habit will be more and more important in the world.” In his detailed and methodologically narrative he emphatically states that “Asiaization (亞洲化) will be a key force of the “Future of Quality””.

Jamie Flinchbaugh, in the article Lessons From the Road: Get the Most from Your Assessments has presented the value of Assessment, as different from Audit He states that Assessment is the part of continuous improvement that people generally don’t enjoy, and don’t get nearly the value from that they should. As the saying goes, “Anything worth doing is worth doing well.” The article has also spelt out the steps for realizing the value of the assessment.

Dr. Lotto Lai also leads us to this month’s visit to an organization  engagaged in the pursuits of Quality Movement. Asian Network for Quality (ANQ), established since 2002, will take a significant role to contributing to the world economic development through improving quality.

The theme of ANQ 2013 is “Quality for the Strength of Asia”.

The keynote address @ ANQ 2012 – The First Ten Year Journey of ANQ  Presented by Dr. Noriaki Kano provides the detailed journey of growth of ANQ since 2002.

The emerging importance of the Quality Fraternity of Asia, in “45 year history of the Academy this is the first time a person – Mr Janak Mehta , Founder President ISQ and presently Chair International Relation Committee of ISQ  -  from region other than USA, Europe and Japan has been elected to this position.

We now take a look at current Roundup, which now presents a range of views by the ASQ Influential voices, in The Challenges of Sustaining Excellence wherein Scott Rutherford wraps up the bloggers’ comments nicely when he says: “Each organization has a unique culture with periods of great success as well as turbulent times. Ultimately, it is the alignment of culture, strategy, and execution that defines organizational sustainment during change of organizational leadership.”

In our regular winding up session from ASQ™ TV: Creating a Global View of Quality, we have ASQ TV Episode 9: Process Improvement.  This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in transformational thinking gets us to look beyond standardization and problem solving. A rock band treats us to its interpretation of process improvement.

This month we visit Jimena Calfa  @ ASQ’s Influential Voices

Jimena CalfaAn Argentina native Jimena Calfa is a systems engineer specializing in quality software. She also writes about using quality tools in everyday life at Let’s Talk About Quality. She regards quality as “key of success of every organization and every person, in every aspect of life.

She understands Quality from the perspective of what Aristotle has said: “Quality is an art won by training and habituation. We are what we repeatedly do. Quality, then, is not an act but a habit”.

She has passionately put across the rationale for writing blog by quoting the Cuban writer, José Martí : “Everyone to be complete has to plant a tree, have a child and write a book”. “In this technological age, we could replace the last part of the phrase and say “… and write a Blog.”

Her blog – Let’s Talk About Quality - has sections like General Concepts [where we find articles on quality, in general]  XX vs. YY [which has articles like Customer vs. ClientActuality – ASQ [documenting her association @ ASQ] Q & A OFI (Opportunities for Improvement) My Bookshelf [listing the books she would recommend].

And we finally round up our present edition with -
Management Improvement Carnival # 200

We end current edition of the festival with James Clear’s article @  Lifehacker -  A Scientific Guide to Effectively Saying No. “In fact, not being able to say no is one of the most biggest downfalls that successful entrepreneurs claim as their own key mistakes.

“I can’t” and “I don’t” are words that seem similar and we often interchange them for one another, but psychologically they can provide very different feedback and, ultimately, result in very different actions.

The ability to overcome temptation and effectively say no is critical not only to your physical health, but also for your daily productivity and mental health. To put it simply: you can either be the victim of your words or the architect of them. Which one would you prefer?
But I do continue to wait to know your reasons for saying NO to my statement at the end of every edition, seeking your constructive inputs and suggestions…. to improve content and the style of this Blog Festival… And of course your YES – to put forward your views, candidly, is what I really look forward to…………………..

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