Carnival of Quality Management Articles and Blogs – January 2014

Welcome to January 2014 edition of Carnival of Quality Management Articles and Blogs.

Last year each of our carnival-post simply presented as much as wide choice of articles/ blogs/ sites on the core subject as well as articles that had indirect, but quite strong direction to of Quality. Moreover, we had settled on regular features of, a look at a National / International Body engaged in the field of promoting Quality,  ASQ Video, ASQ Influential Voice and John Hunter’s Management Improvement Carnivals.

For 2014, we would add one more flavor – articles/ blogs/ sites related to a specific Topic.

For the present edition, we would enlist some such links to Cost of Quality.

  • Cost of Quality – The countless, unseen details are often the only difference between Mediocre and Magnificent.

Cost of Quality Basics (CoQ) – The figure below shows the 4 major categories for Quality Costs and examples within each area.

Cost of Quality          The four major categories are:

Prevention Costs

Appraisal Costs

Internal Failure Costs

External Failure Costs

At the highest level, there are two different terms in the Cost of Quality equation: the Cost of Good Quality (CoGQ) and the Cost of Poor Quality (CoPQ). This can be understood in the below formula:

                               CoQ = CoGQ + CoPQ

Quality costs are the total of the cost incurred by:

– Investing in the prevention of nonconformance to requirements.
– Appraising a product or service for conformance to requirements.
– Failing to meet requirements.

Cost of Quality Overview – An excerpt from the Handbook for Quality Management (2000, QA Publishing, LLC) by Thomas Pyzdek contains links to following other articles:

Goal of Quality Cost System

Strategy for Reducing Quality Costs

Management of Quality Costs

Cost of Quality Examples

Use of Quality Costs

Benefits of Quality Cost Reduction

  • The Tip of the Iceberg  – A Six Sigma initiative focused on reducing the costs of poor quality enables management to reap increased customer satisfaction and bottom-line results.
  • Total Cost of Quality for the Total Picture The CoQ model, also known as The Economic Conformance Model, shows us the rising costs associated with proactive management of quality as compared to the decreasing costs associated with improving quality.
  • The Tip of Iceberg – When Accounting for Quality, don’t Forget the Often Hidden Costs of Poor Quality – By Joseph A. DeFoe

Slideshare shows 50,394 results for “Cost of Quality”

We now move on to take a look at the other articles/ blogs/ sites:

Does Management By Objectives Stifle Excellence? By John Dyer, President, JD&A — Process Innovation Company

Setting arbitrary goals can hamper the ability to improve dramatically – or drive the wrong improvement behaviors entirely.

When Systems Rule…And When They Don’t By Mathew E, May @ EditInnovation

I’ve been thinking about how bad they are, and how a good person up against a bad system stands little chance……on an anything BUT a level playing field. With another system outside the one you’re up against, one that allows you to get to the genesis of the system you want to defeat–the people who created it and tell it what to do in the first place.

You CANNOT do it from within the system! (This is why most systemic change happens only when leadership changes hands.)

Should it be this hard to change a system? Should the normal situation be that when you put a good person in a bad system, the system automatically wins?

I don’t think so. A good system must be more dynamic, more user-focused. … Change needn’t always come from an outsider.

Systems should have learning and improving built in. They should engender trust through transparency.

So why don’t they, by and large?

Systems–and systems thinking–have great relevance to what everyone in business is striving for these days: a strong culture of innovation. The focus in popular business press is on the visible part, the culture. I think it’s a red herring.

I think that if you want to create a strong culture, you have to focus on the thing on which culture rests: the system.

Making Better Decisions over Time by Phil Rosenzweig @ Strategy+Business

The technique of deliberate practice can dramatically improve performance, but knowing its limits is as important as understanding its value.

Next, we turn our sails to a National Body, furthering the cause of Quality.  In the present edition we visit, wherein Indian Merchant Chamber  Ramkrishna Bajaj National Quality Award process recipients of various recognition levels are required to share information on their successful performance and quality strategies with other Indian organizations. The IMC Juran Quality Medal was instituted by the IMC RBNQA Trust to recognize individual excellence on criteria articulated by Dr. J M Juran, the renowned Quality Guru.

And then move over to ASQ TV Episode –  Risk Management and Quality

Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and Enterprise Risk Practice, RIMS, describes the way organizations think about risk management, how risk management is evolving and why the quality community is essential to the company’s risk management function.

Our ASQ’s Influential Voice for the month is – : Cesar Diaz Guevara

Cesar Diaz Guevara is ASQ’s Country Councilor in Ecuador, where he lives and blogs. He has a background in project analysis, quality systems, and quality management. He writes in English and Spanish @ Calidad y Actitud.

Cesar Diaz Guevara’s quality ethos is summed up in one sentence: A Quality time is a time when we enjoy what we do, and in turn we provide Quality service to other human beings.

And we finally round up our present edition with Management Improvement Carnival – 2013 Edition – Tanmay Vora @ QAspire.com has been hosting the annual management improvement carnival (organized by John Hunter) for last 3 years. This year,  Tanmay Vora has reviewed  three blogs, featuring their best 3 posts that he enjoyed reading.

The blogs and respective posts are:

Jesse Lyn Stoner’s Blog

Why Good Teams Make Bad Decisions

The 12 Skills of Brilliant Team Members

The Six Benchmarks of High Performance Teams

James Lawther’s SquawkPoint Blog

The Simple Reason People Won’t do as You Ask

Is Your Boss Really That Stupid?

How to Sink a Ship

Jamie Flinchbaugh

Executives can’t do it alone, and must be masters of developing people

The difference between tension and stress

Integrity…don’t leave home without it

And a bonus of Related Posts, as well:

  1. People Focus – 2010 Management Improvement Carnival
  2. Annual Management Improvement Carnival: Edition 1 (2011)
  3. Annual Management Improvement Carnival: Edition 2 (2011)
  4. Management Improvement Carnival: 2012 Edition

I look forward to your active participation in enriching the blog carnival  as we pursue our journey through 2014…………….

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Author: ASHOK M VAISHNAV

In July 2011, I opted to retire from my active career as a practicing management professional. In the 38 years that I pursued this career, I had opportunity to work in diverse capacities, in small-to-medium-to-large engineering companies. Whether I was setting up Greenfield projects or Brownfield projects, nurturing the new start-ups or accelerating the stabilized unit to a next phase growth, I had many more occasions to take the paths uncharted. The life then was so challenging! One of the biggest casualty in that phase was my disregards towards my hobbies - Be with The Family, Enjoy Music form Films of 1940s to mid-1970s period, write on whatever I liked to read, pursue amateur photography and indulge in solving the chess problems. So I commenced my Second Innings to focus on this area of my life as the primary occupation. At the end of four years, I am now quite a regular blogger. I have been able to build a few very strong pen-relationships. I maintain contact with 38-years of my First Innings as freelance trainer and process facilitator. And yet, The woods are lovely, dark and deep. But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep.

2 thoughts on “Carnival of Quality Management Articles and Blogs – January 2014”

  1. The information I gather is simply from a diligent search and reading with the help of Google Search.
    I am happy that you find the content useful and interesting.
    I would appreciate if you would please share more of any other useful content(s) on these or similar topics.

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