Welcome to June 2014 edition of Carnival of Quality Management Articles and Blogs.
We have taken up detailed look at the fundamentals of Nonconformity (Ref: Blog Carnival Edition of March 2014) / Nonconformance (Ref: Blog Carnival Edition of April 2014) as well as Conformity (Ref: Blog Carnival Edition of May 2014). We now take a look at Conformance, before we take in these words for a more specific angle of Quality.
We take up a few dictionary meanings first:
- Conformance – The Free Trade Dictionary: correspondence in form or appearance
- Conformance – Business Directory : Certification or confirmation that a good, service, or conduct meets the requirements of legislation, accepted practices, prescribed rules and regulations, specified standards, or terms of a contract.
- Merriam Webster Dictionary defines Conformance as Conformity. The word is considered to have been used first in 1606. It also gives following examples:
- <behavior found to be not in conformance with all company policies regarding sexual harassment>
- <a woman with no interest in conformance to the dictates of fashion>
contrast, discrepancy, disparateness, disparity, dissimilarity, distinction, distinctiveness, distinctness, diverseness, diversity, unlikeness; deviance, divergence; discord, discordance, dissension (also dissention), dissent, dissidence, disunity, friction, strife; variability, variance; incompatibility
Compliance is an informal industry term generally accepted to mean the system provides support for some of a given standard. Vendors of compliant systems are generally expected to offer documentation describing which parts of the standard are supported, and which are not.
Conformance on the other hand is recognition of formal testing, that proves that an operating system (or product or service) provides 100% support for a given standard.
- Cost Of Conformance is the total cost of ensuring that a product is of good *Quality*. It includes costs of *Quality Assurance* activities such as standards, training, and processes; and costs of *Quality Control* activities such as reviews, audits, inspections, and testing.
COC represents an organization’s investment in the quality of its products.
Here are related videos –
- It Takes A Team – Learn how to work effectively and creatively as a team and optimize the value of your projects.
- Story 1 : Team Excellence – Avoid common project hurdles and build effective team projects.
- Story 2 : Coca Cola Team – Coca-Cola Co. Cold Drink Operations in Spain and Portugal used the International Team Excellence Award framework to enhance customer satisfaction and beverage safety.
- Story 3: Quality Tool – Seven Creative Strategies – Explore strategies and tools that can promote team creativity.
- Story 4: Extreme Team Events – Some organizations use extreme events and adventure challenges intended to motivate, inspire and boost creativity on teams.
Our ASQ’s Influential Voice for the month is –Robert Mitchell
Robert Mitchell has 30 years of quality experience in manufacturing, non-profit and civic organizations, and manages corporate quality and Lean Six Sigma operations at 3M. He is incoming chair of ASQ’s Minnesota section. He blogs at Quality Matters.
An interesting article on this blog is Sustaining Excellence, where Robert Michell dwells on his 3M experiences.
“3M leadership and management continue to rigorously apply the McKnight Principles:
“As our business grows, it becomes increasingly necessary to delegate responsibility and to encourage men and women to exercise their initiative. This requires considerable tolerance. Those men and women, to whom we delegate authority and responsibility, if they are good people, are going to want to do their jobs in their own way.
Mistakes will be made. But if a person is essentially right, the mistakes he or she makes are not as serious in the long run as the mistakes management will make if it undertakes to tell those in authority exactly how they must do their jobs.
Management that is destructively critical when mistakes are made kills initiative. And it’s essential that we have many people with initiative if we are to continue to grow.””
Tanmay Vora @ QAapire.com also had a take on this subject in the form of On Initiatives, Making Mistakes and McKnight Principles for Innovation
We do not have a fresh insight this month in so far asCurious Cat Management Improvement Carnival category is concerned.
But we have an interesting experience being shared in Practicing Mistake-Promoting Instead of Mistake-Proofing at Apple. Do read the article so as to feel the agony of a customer who was at the receiving end of a ‘poor’ (quality) of a process.
I look forward to your active participation in enriching the blog carnival as we pursue our journey …………….