Welcome to July, 2016 edition of Carnival of Quality Management Articles and Blogs.
We have already taken up the following topics for the familiarization of different elements of new version of ISO 9001-
- December, 2015: the changes in the Revision of ISO 9001 (:2015)
- January, 2016: Process Approach in 9001:2015
- February, 2016: Risk-Based Thinking in 9001:2015
- March, 2016: Risk-Based Thinking – a general perspective
- April, 2016: Context of the Organization in ISO 9001: 2015
- May, 2016: The Relevant Interested Parties
- June, 2016: Leadership and Commitment.
For the present episode we will see how ‘Leadership’ in the Other ISO Management Standards’ is addressed.
Leadership – Leadership may therefore be the most important lever in an (ethical) system designed to support (ethical) conduct.
In The Expanding Role of Leadership in Management System Standards Chad Kymal states that new versions of ISO 9001, ISO 14001, and ISO 45001 set clear expectations. He also has drawn a broader canvas of the expanding role of the leadership in MSS.
In a very lucid white paper – The Importance of leadership in Management System Standards – BSI concludes that “many of the leadership responsibilities are contained in the standard text of Annex SL. So the principles and requirements for the other management system standards will be very similar, but with a focus onto the respective discipline, for instance environmental management or health and safety management.”
In Top Management Commitment: What Are The Standards , Syed Mahammud Wasif has postulated 10 initiatives that set the tone for the top management commitment.
Leadership for the Many, Not the Few – Beth Zimmerman states that all members of the Evans team are supported in exercising and strengthening their leadership skills in ways that align with their personal passions and Evans’ corporate goals. We also make additional investments to ensure that those with people-management responsibilities have strong skills in, and a consistent approach to, supporting those they manage in succeeding in their respective roles. Evans applies a mix of practices to bolster leadership – Coaching, Tools for Success, Mixed-level Teams, Internal and External Opportunities for Growth, Training for People Managers,
We also have a few videos on the subject:
- ISO revisions – All about leadership in the new standards
- Management and Leadership overview
- Teaching leaders “What to Stop”
Obviously, before we can expect many more articles on the actual practices, we will have to wait for some more time as more and more organizations take up the implementations of the newer versions of these management system standards.
For the August, 2016 episode, we will take Change Management in the new versions of these management standards.
We will now turn to our regular sections:
ASQ CEO, Bill Troy in his ASQ’s Influential Voice has a guest article by Scott Rutherford – What Do We Expect from Senior Leaders? – that also looks at our current subject of leadership. Scott Rutherford recalls a 1986 Quality Progress review by Dr. Joseph Juran. The quote is:
“It is most important that top management be quality-minded. In the absence of sincere manifestation of interest from the top, little will happen from below.”
We now watch the latest ASQ TV episodes:
- Global State of Quality Shows Organizations Aren’t Linking Quality and Savings – Beth Cudney, Associate Professor, Missouri University of Science and Technology, discusses aspects of the new Global State of Quality Research report, including a mention about organizations having difficulty linking quality with financial gain/savings.
- Quality and Work, Quality at Home – Jennifer Stepniowski of Tampa, Florida shares some humorous family anecdotes after she started using quality tools at home as well as at work. Watch this Quality for Life story.
- Customer Focused Quality Professionals: Moving From SIPOC to COPIS – Arun Hariharan, founder and CEO, The CPi Coach, explains how quality professionals are essential to any organization’s change to a customer-focused organization and how moving from SIPOC – suppliers, inputs, process, outputs, customers – to COPIS can get you there. [Do we remember Habit 2 of Stephen Covey’s 7 Habits of Highly Effective People, viz. Begin with the End in Mind – ?]
- Consumer Product Safety and Quality – Anthony Judge, Senior Quality Engineer, Bosch Engineering North America, discusses developing a process to bring product safety and quality tools together to keep consumers safe and reduce costs.
In Jim L. Smith’s Jim’s Gems for the month of May, 2016, we have –
- The Magic Ingredient for Success – is attitude! Successful people have a way of looking at things, a way of seeing obstacles as opportunities, and a way of “hanging in there” to make the most of every possibility. This is an attitude of positive affirmation that almost always guarantees success….The good news about attitude is that it can be altered, and we, not anyone else, are in charge of our own attitudes. What’s your attitude? If it’s not going to bring you success, then change it!
- Where Should Organizations Focus their Greatest Efforts?… On Process or People? – Peter Drucker, the late author and management consultant, wrote that “neither technology nor people determine the other, but each shapes the other.” …..In planning how to evaluate claim data quality, building a framework of systems-thinking proved extremely helpful. Namely, the process principles of statistical thinking formed the conceptual foundation of a quality improvement plan which included: (1) All work occurs in a system of interconnected processes; (2) Variation exists in all processes; and (3) Understanding and reducing variation are keys to success….a translation from process to a greater attention on people suggests the following principles: (1) All work is done by individuals; (2) An individual’s work is variable; (3) Key to quality improvement is reducing variation by getting the right person into the right job….a predominant focus on people can lead either to management paralysis or to process tampering, when people are primarily held accountable…..Success stems from having the right processes and the right people in place. The development of this leadership style has been shaped by envisioning processes first and then providing people the opportunity to engage those processes.
I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………
Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.