Carnival of Quality Management Articles and Blogs – December, 2016

Welcome to December, 2016 edition of Carnival of Quality Management Articles and Blogs.

We have already taken up the following topics for the familiarization of different elements of new version of ISO 9001-

• December, 2015: the changes in the Revision of ISO 9001 (:2015)
• January, 2016: Process Approach in 9001:2015
• February, 2016: Risk-Based Thinking in 9001:2015
• March, 2016: Risk-Based Thinking – a general perspective
• April, 2016: Context of the Organization in ISO 9001: 2015
• May, 2016: The Relevant Interested Parties
• June, 2016: Leadership and Commitment.
• July, 2016 : ‘Leadership’ in the Other ISO Management Standards
• August,2016 : Change Management
• September, 2016 : Organizational Knowledge
• October, 2016 : Control of Human Errors
• November, 2016 : Auditing

For the present episode we will take a brief look at The Road beyond ISO 9001:2015.

Role as a Management Tool

• In How to establish strategic approach to ISO 9001:2015, Muhamed Faroouque charts out how well defined objectives can result in to enhanced business performance by following ISO 9001:2015.
• ISO 9001 As a Business Management Tool – Oscar Combs –  Management teams that want to increase efficiency, customer satisfaction, and profitability, but rarely tap into the real power of ISO 9001.
• Quality Management and Job Quality: How the ISO 9001 standard for quality management systems affects employers and employees – David I Levine, Michael W Toffel – This study relates to data of later half of the first decade of the millennium, and hence is useful in drawing the lessons of what good practices ISO 9001 compliant organizations seem to have adopted, in so far as our present subject is concerned.
• In Beyond ISO 9001 : Benefits to SMEs Dinesh Kakkad describes how organizations can go beyond mere ISO implementation, and adopt other Management tools, techniques, Management philosophies, Quality Award criteria and improve.
• REACH Beyond Zero is Stork’s catalyst to impact thinking, provide direction and to stimulate action for positive and lasting change at Stork via HSSEQ route.

The business performance has several dimensions. One can delve deeper into ISO 901: 2015 and can find ways and means to link up the standard with each of this business dimension. However, within the bounds of our present post, we will cover only a few selected examples that would serve as cases of illustration.

Role in The Strategy:

• The Business of Innovation – Use ISO 9001:2015 to build innovation into your business strategy – There are still people who carry with them the outdated ideas of the standard and only think linearly… The updated ISO 9001:2015 requirements, more specifically “Leadership” (Clause 5), “Risk Based Thinking” (Clause 6) and “Context of the Organization” (Clause 4), have many components linking QMS standards to business management systems, leadership involvement, and strategic planning that were not previously required. The newly required alignment involves the entire organization, a more comprehensive approach to improved performance, process, and quality…
• Harnessing Quality and Standards as a Business Strategy – Quality and standards are fast becoming strategic business imperatives in a rapidly evolving global economy. Learn how three local companies adopted standards to help them build trust, enhance their brand image and stay ahead of the competition.

• What Do We Mean by Quality? – Gregory H. Watson – Today there is a need to consider quality from a companywide perspective. Japanese call this “big Q” as Total Quality or Company Wide Quality. “Quality as strategy” positions a way to efficiently, effectively and economically deliver value externally from an organization,
• Implementation of Quality Management System ISO 9001 in the World and its Strategic Necessity contains several useful references for further study.

Role in Business Process Management

• Business Process Management and ISO Standards Alignment –Forrest Breyfogle – The Integrated Enterprise Excellence (IEE) system provides a nine-step methodology for structurally integrating BPM and ISO. Over 300 free articles, recorded webinars, and videos are available about the IEE system, predictive performance reporting, Lean Six Sigma techniques, and how to execute improvement efforts so that the enterprise as a whole benefits.
• ISO 9000: A Springboard for BPM –  Sam Anbazhagan  – Now with BPM emerging as an IT enabled Management and a recognition that companies that adopted the ISO 9000 standard are in a better position to adopt BPM, there seems to be a need to take a renewed look at this standard. The article presents a practitioner’s view of what this standard means.
• Achieving ISO 9001:2015 with Business Process Management (BPM) – Emma Harris – There are a great number of quality systems which deliver a Business Process Management approach and which one the organization chooses will depend on your objectives for ISO 9001:2015. For more detail on this, please read the article: The Top 10 things your Quality Management System (QMS) must deliver

Role in Financial Domain-related Issues:

• Financial Impact of Quality Remains a Question: – “From how organizations use quality to drive profitability, to how quality is governed, organizations are becoming more proactive at using quality to drive organizational success.” – Global State of Quality 2 Research: Discoveries 2016 states.
• Quantifying the Financial Benefits of Quality – Holly Lyke-Ho-Gland observes that by quantifying the financial value of its effort, quality function can rise to the status of the strategic partner of the business operations.

Role in Sustainability:

• Connecting Sustainability to ISO Certification – Baskar Kotte  – This article addresses certain concepts of sustainability and how such concepts can be fully implemented with available disciplined tools such as ISO standards.
• Why implementing ISO 9001 is integral to business sustainability –  A detailed report by the Centre for Economics and Business Research found that “effective application of QM procedures provide an important foundation for future business success and can attribute to an increase in share price, profit revenue and customer retention as well as employee, customer and user satisfaction.”
• ISO has published an International Standard – ISO 22301- addressing business continuity management to contribute making organizations in both public and private sectors more resilient. ISO 22301:2012, Societal security – Business continuity management systems – Requirements, will help organizations, regardless of their size, location or activity, to be better prepared and more confident to handle disruption of any type.

Role in CSR domain:

• Sarbanes – Oxley Act – Threat or opportunity for Quality professionals is a succinct treatise for CSR and Quality professionals to work in unison.
• Leveraging ISO 9001 system to Sarbanes-Oxley compliance – Maureen McAllister – ISO 9001 and ISO 14001 are not financially focused. However, their systems, procedures and practices offer a ready-made platform to help demonstrate SOx compliance. ISO standards provide a vehicle for ongoing risk assessment and management. Their internal auditing requirements back up these procedures and assessments with cross checks that ensure proper practices are actually being followed. These standards can put some real teeth into SOx-required attestations about internal controls.
• A Pathway to ‘CSR Excellence’: the roles of ISO 9000 and ISO 26000 – The paper discusses the roles of ISO 9000 and ISO 26000 quality and social responsibility standards in a journey toward Corporate Social Responsibility (CSR) Excellence.  ISO 9000 plays the role as an operational building block and the ISO 26000 that of a tool to review strategic positioning and operational maturity of organisations.
• ISO standards for business – An essential link to integrated reporting  – Kevin McKinley 2011 –  Business cannot focus only on satisfying direct customers’ needs – stakeholders in all their forms are becoming more critical of businesses that do not adequately address expectations of good governance, environmental stewardship, sustainability and social responsibility…Standards deal not only with topical business issues, but can also provide rules and guidance for assessing how related business requirements are implemented. Such conformity assessment standards can provide benefits to all links in the value chain.

With this, we will conclude our current series of articles on ISO 9001: 2015 and the articles on elements of QMS that we had been pursuing in previous two years as well.

I plan to revert back to our original model of reviewing the articles/ blogposts on the current topics related to quality and /or quality management from January 2017.

We will now turn to our regular sections:

ASQ CEO, Bill Troy in his ASQ’s Influential Voice  in conjunction with ASQ Communications introduces Belur Nanjundiah Jagadeesh Prasad. Jadesh Prasad has applied his knowledge of quality creatively by composing several quality themed poems.

We now watch two of the latest ASQ TV  episode:

• Economic Criteria for Enhancing Measuring System Analysis: All organizations need healthy and up-to-date systems for measurement. Elinaldo Barbosa de Araújo, Quality Assurance Executive and Speaker, Embraco, discusses the economic impact of measuring uncertainty and how to make decisions to improve your systems.
• RACI Engages Staff in Improvement Initiatives : Russell Keenan, describes how the RACI tool is effective. [RACI is Responsible, Accountable, Consulted, Informed.]
• FMEA and Sensitivity Analysis: Eugene Bukowski, Senior Engineering Manager, GE Healthcare, describes sensitivity analysis, a new approach to determining and prioritizing failure modes. Bukowski also names some of the common failure modes and discusses risk priority number.
• Change to Lean Six Sigma Helps Manufacturer Reap Benefits: Dumidu Ranaweera, Head of Organizational Excellence/Executive Master Black Belt, Premium Vegetable Oils Sdn Bhd., discusses how his organization changed systems to adopt LSS and the tools they now use to keep improving.
• 2017 ASQ World Conference on Quality and Improvement: 97% of 2016 attendees said they would recommend this conference to a friend or colleague.  Watch to learn what you can expect from the 2017 World Conference on Quality and Improvement.

Jim L. Smith’s Jim’s Gems for the month of November, 2016:

6 Rules for Improved Standards : Standards can be a part of continuous improvement efforts, with a few key rules that should be considered when working with internal documents or external standards.. Bottom line, we should encourage everyone to get involved in making standards the best they can be. It can really be a rewarding task to do because standardization is a significant component of an organization’s continuous improvement initiatives.

Clarifying Consensus, Surveys and Polls: How do we really know what people think? In trying to find out, there’s a lot of confusion created. Some of the confusion is intentional, some confusion is an unawareness of fundamental math, some of the confusion is created by a lack of understanding of what data is telling us, or maybe just simple lack of knowledge of how to collect the information.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

With best wishes for a very happy, healthy and meaningful 2017…

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