Carnival of Quality Management Articles and Blogs – January 2017

Welcome to January, 2017 edition of Carnival of Quality Management Articles and Blogs.

I plan to revert back to our original model of reviewing the articles/ blog posts on the current topics related to quality and /or quality management from our present episode of the Quality Blog Carnival..

A Look at Quality’s Past – When we look back at some of Quality’s anniversaries, we can’t say what 2017 will bring to the quality community, but we do know that the quality community will continue to bring a lot to the world.

Increasingly, quality is no more considered as an essential but not so directly contributing the business activity. We have a few articles that discuss this changing perception.

Quantifying the Financial Benefits of Quality – Holly Lyke-Ho-Gland

  • Part One—How You Use Quality Matters– Once organizations get clarity on the financial impact of quality, the next step is to understand what practices and applications help improve the financial value.
  • Part Two – Quantifying the Financial Benefits of Quality — the Role of Governance and Transparency – Governance determines how the organization “operationalizes” the policy established through the design, implementation, and continuous improvement of the enterprise quality system itself….Though previous research indicates that successful quality programs rely on support and guidance by senior leadership, organizations that use a centralized committee, comprised of leaders in multiple functions, see greater financial gains. This makes sense given that a cross-functional team provides a broader perspective, strengthens buy-in, and fosters adoption of quality, its benefits, and standards throughout the organization.
  • Part Three – Bringing Suppliers into the FoldBest-in-class quality organizations use training with their suppliers to drive quality and are twice as likely to train suppliers. Supplier training ensures that all critical parties in the value chain understand the organization’s standard of quality—around quality measures and efficacy and what it wants to achieve with its product offerings.
  • Part Four – Employee training and incentives – Best-in-class organizations use training to drive a commitment to quality and help employees understand their role in quality — including their impact on the end customer and driving value.  However, organizations need to consider the purpose of their quality efforts before making decisions on incentives, the types of training, and even which employees to target for training.

Dr. Armand Feigenbaum on-

  • Managing for Quality – You have to understand that quality problems, like bananas, come in bunches. And if you try to go at them a banana at a time rather than at the stalk, you’re going to wind up with a lot of sour fruit.
  • the Cost of Quality and the Hidden Factory – By cost of quality I mean two things: the cost of getting it right and the cost of failing to get it right.

Results driven improvement process, which has the following characteristics:

  1. Organizations only introduce management and process innovations if necessary;
  2. Empirical tests show what works and what not;
  3. Frequent successes create new energy for improvement;
  4. Management creates a continuous learning process by applying lessons learnt in new phases.

Quality & Excellence: The Quality 136— Tom Peters presents Random Thoughts on Quality, Emphasizing the Elements That Are Often Missing in Conventional Quality Programs.

Quality management: caught in the tensions between quality, costs and timeWillfried Heist, Vice President Quality, Product Safety and HSE Management, T/QM, Knorr-Bremse SfN GmbH – Due to the increasing technical complexity of products an increasing number of companies from other sectors are becoming partners in our supply chain. This is confronting the quality manager of today with completely new challenges: how can new companies be optimally integrated into the supply chain? What will it require to guarantee our quality standards along the global supply chain all the way through to the n-tier companies?

Risk: A four letter word for quality management?  by Bryce Day, CEO of Catch and the driving force behind the development of the highly successful QA management tool Enterprise Tester – To me as a manager, quality is a reflection on how much risk I’m prepared to take. For example, I would want to buy a high quality car because my risk appetite for a car breaking down is low, but I’m willing to purchase a low quality $2 toy from a discount store because my risk appetite is much higher that it will break.

Why Customer Care is the Life Blood of any QMS  – Christopher StainowHow do you go about putting your customers at the forefront of your quality management goals? Here are a few things to consider to help you go that extra mile…

Quality Management in Everyday Life and Work  – From yoga to childcare; meetings to housework… quality management strategies work in the boardroom and at home. Here are some ways that you can use these tools for everyday life situations…

We will add Ask The Experts, ASQ, as one more regular section from the current episode. We will take any topic that has been discussed on this forum, based on the relevance to the core theme of the articles for a given episode of our blog carnival. For the present episode we have chosen – Creating a Culture of Quality. The question is how to change the attitudes toward quality management at all levels of the organization. The expert reply states that since most of the management understand well what is in for them, beginning may happen by examining some of the “pain points” in your organization and showing how quality tools can help to solve them.

We will now turn to our regular sections:

ASQ CEO, Bill Troy has December Roundtable: What is the best way to ensure quality and customer integration grow together?.

customer concept with business elements
customer concept with business elements

We now watch two of the latest ASQ TV  episode:

  • The Hidden FactoryIn this episode, learn about the concept of the hidden factory and how it can affect any organization regardless of industry. And discover how it can create misleading metrics that cause productivity to outrun quality.

Jim L. Smith’s Jim’s Gems for the month of December, 2016:

  • jimsmith_200ISO 9001 is only the Foundation – If you want a manageable QMS, then better build it that way from the start. Excessive paperwork that seems to be the leading cause of disappointment is an indication that they implemented the ISO9001 requirements the wrong way.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

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Author: ASHOK M VAISHNAV

In July 2011, I opted to retire from my active career as a practicing management professional. In the 38 years that I pursued this career, I had opportunity to work in diverse capacities, in small-to-medium-to-large engineering companies. Whether I was setting up Greenfield projects or Brownfield projects, nurturing the new start-ups or accelerating the stabilized unit to a next phase growth, I had many more occasions to take the paths uncharted. The life then was so challenging! One of the biggest casualty in that phase was my disregards towards my hobbies - Be with The Family, Enjoy Music form Films of 1940s to mid-1970s period, write on whatever I liked to read, pursue amateur photography and indulge in solving the chess problems. So I commenced my Second Innings to focus on this area of my life as the primary occupation. At the end of four years, I am now quite a regular blogger. I have been able to build a few very strong pen-relationships. I maintain contact with 38-years of my First Innings as freelance trainer and process facilitator. And yet, The woods are lovely, dark and deep. But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep.

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