Welcome to December, 2017 edition of Carnival of Quality Management Articles and Blogs.
With our last issue for 2017, we will have opportunity to celebrate completing 5 years of the Carnival of Quality Management Articles and Blogs. Howsoever retrospect I may, I will confine that analysis for myself so as to help chart the course this blog carnival chart in 2018. That leads to me search for Trends To Look for in 2018 and set it up as the topic for our December, 2017 issue.
Trend #1: Quality is omnipresent
Trend # 2: Manage quality as project
Trend # 3: Quality as a strategic tool
Trend # 4: Sustainability and Quality management
Trend # 5: Quality Management is SMAC – Social Media, Mobility, Analytics & Cloud-ked
The Leading Quality Management Trends For 2018 also reflects a similar thought process:
- Quality management will become universal
- Quality management will be implemented as a project
- Quality will be used as a strategic tool
- Social media integration in quality initiatives
- Internet of Things implementation in quality initiatives
- Quality management and sustainability will be integrated
- Cloud-based quality management system
We now broad-base our look:
- We are in an experience economy. Antiquated rules of engagement no longer apply.
- In the age of experience, EVERYONE is a customer.
- We are in an era of purposeful business driven by collaboration, inclusion, and the notion of leaving the world a better place. Empathy is the NEW BLACK.
- Stop worrying about Artificial Intelligence. Start focusing on Augmented Intelligence – where man’s abilities will be enhanced by machine learning and cognitive technology.
- Don’t just be smart. Be emotionally intelligent – As Simon Sinek told us all this year, it is much more important today to focus on the why and who as opposed to the what.
Top 10 Manufacturing Trends For 2018 – According to a recent IQMS survey, to 92% of manufacturers say product quality defines their success in the eyes of their customers. 56% of manufacturers find their customers most frequently demand short notice production capabilities as a value-added service. 50% define their success by their ability to meet on-time deliveries consistently… Expect manufacturing trends for 2018 to focus on meeting and exceeding those challenges with the best product quality possible to drive the most efficient path to higher growth:
- 2018 is going to be a pivotal year in manufacturing software usability.
- Demand for manufacturing engineering, business analysts capable of xinterpreting operational data, and data scientists who are familiar with manufacturing will skyrocket.
- Despite the many fears that robotics will take jobs, in 2018 robots will be given repetitive, manual tasks freeing up engineering and production teams’ time for more cognitive, valuable tasks.
- Nascent technologies including collaborative robots, 3D printing, virtual reality and voice-activation assistants will be piloted next year with broad adoption by 2021.
- Industry 4.0 and smart factories will win more converts in 2018 driven by the need to improve product quality and enable more efficient strategies for attaining compliance.
- OEE and traditional metrics of manufacturing performance will go through a transformation due to real-time monitoring and predictive analytics.
- Reducing global supply chain risk through by more effective quality management strategies, compliance programs, and supplier collaboration will become a strategic priority.
- The Internet of Things (IoT) hype of having a sensor on literally everything on a shop floor will give away to unique use cases where millions of dollars of savings are attained and higher accuracy levels achieved.
- Manufacturing Intelligence will emerge as the system of record, providing a wealth of data to drive more efficient production operations.
- The combination of new on-premise, hosted and cloud-based manufacturing applications will make integration a critical success factor for manufacturing in 2018.
- The arrival of Augmented Intelligence – Augmented intelligence is, for many industries, a fundamental part of work. Instead of replacing productive workers, technology at this stage is being used to amplify performance.
- Artificial Intelligence moves to the mainstream – Artificial intelligence has been democratized…..AI is still in its infancy so job loss for most people is negligible. And it’s likely to stay that way for at least the next decade. That’s good news for most people because it means they won’t be replaced, at least until…
- Automation achieves dramatic growth – Automation, driven by AI and advanced hardware, is set to disrupt work as we know it. We’re automating traditional jobs out of existence on a daily basis.
- The end of quality, the rise of the experience economy – Quality is a given. It’s not something you’re rewarded or recognized for. It’s expected, but its an afterthought. People want companies to provide a consistently wonderful experience from beginning to end. The good news is, if the experience and values are there, customers are willing to spend more.
- The brick and mortar apocalypse-trends are accelerating as businesses struggle to adapt to the new paradigm(s).
- Values over the bottom line – Shared values have always been important to customers. The expectation and demand for these values continue to grow. Customers expect you to understand what matters most to them. Then, they expect you to use that data to capture their attention and improve their wellbeing.
- The frightful 5 monopoly – We’re addicted to the frightful five – Google, Amazon, Apple, Facebook and Microsoft. They’ve created an ecosystem that’s filled with your friends, family and favorites. They’ve created a business model around two specific ingredients – constrained relationships and dedicated relationships. Constrained relationships use pain to keep us connected. Regret avoidance, loss aversion and a desire for control keep us locked in. Dedicated relationships rely on shared values, benevolence, integrity and competence. The intangible details motivate us to stay. These frightful 5 have embedded them deeper into these cues.
- Blockchain everything – In essences, blockchain is a different way to process transactions or records. Like a shared document that can be recorded and remembered several different ways. Blockchain is emerging in healthcare as well as financial tech. And no matter the fate of Bitcoin as a currency, blockchain will be here to stay. This is an excellent primer about how blockchain works and its underlying technology.
We will now turn to our regular sections:
For Peter F. Drucker, strategic thinking was not a mechanistic set of rules but a process of thinking through the organization’s purpose and objectives. According to Drucker, executives in organizations of all kinds and sizes must start by systematically asking themselves three questions:
- How do we make our present organization more effective?
- How do we identify and realize the organization’s potential for growth?
- How do we make our existing organization into a different organization for a different future?
Said Drucker: “Each of these questions requires a distinct approach… Each asks different questions… Each comes out with different conclusions… Yet they [are] inseparable…
The remainder of this two part article focuses on the question “what should our business be?”
ASQ CEO, Bill Troy section does not have anything of interest at present.
We now watch one of the latest ASQ TV episodes:
- Quality Gurus : In this episode of ASQTV, we’ll look back at six thought leaders who changed the quality landscape.
- Auditing Process-Based Quality Management Systems (Part 1 of 2) and (Part 2of 2) – Learn the basics of internal quality auditing and process auditing directly from Jack West and Charles Cianfrani, co-authors of How to Audit the Process-Based QMS, Second Edition. Part 1 covers the following topics:
- What is an audit?
- How to prepare for an audit
- How to plan an audit
Part 2 focuses on how to conduct an audit and prepare an audit report.
- Root Cause Analysis for Beginners (Part 1 of 2) and (Part 2 0f 2) – Jim Rooney, an ASQ Fellow and quality veteran with more than 30 years’ experience in numerous industries, walks through the basics of root cause analysis in this two-part webcast series.
From Quality Magazine, we pick up three articles that are more in alignment with the main topic of the present episode:
- 2017: A Year of Transitions in ISO-related Standards – Aaron Troschinetz – The most important thing is not to simply meet the requirements but to identify how and why the requirements work to make organizations better.
- A Paradigm Shift to a Culture of Quality – Chuck Cimalore – Manufacturing professionals in quality assurance and process improvement are not new to understanding the importance of quality. However, do they know the difference to be made in creating a culture of quality with regards to driving the policies, practices, and processes needed to accomplish an organization’s work? Developing a culture of quality begins with embodying core values: guiding philosophies, behaviors, and attitudes that, when combined, contribute to day-to-day operations.
- The Next Generation of Manufacturing Professionals – Edward McMenamin – Recruitment, diversity and outreach are key to filling the manufacturing jobs of the future.
Jim L. Smith’s Jim’s Gems posting for November, 2017 is Today. – Looking forward to next month, or even next year, what actions will you wishes you had already taken? Now, today, is your chance to change each of them from a future wish into the present reality…Today, the future is yours to write so be the author of your destiny.
It is on that note that we end 2017 and look forward to a more meaningful 2018.