Carnival of Quality Management Articles and Blogs – March, 2018

Welcome to March, 2018 edition of Carnival of Quality Management Articles and Blogs.

We have chosen – Behavior-Based Quality – as our base topic for discussion this month. We have picked up the topic from Arron Angle’s article A Different Kind of BBQ from March, 2018 issue of Quality Progress.

We begin with ‘An Introduction to Behavior Based Quality (BBQ)’.   Liam Turley believes that having a strong positive Quality Culture is good for business and generally good for the human condition. He also believes that deep-down people truly want to do what is right. It is just “other stuff” that gets in their way. He has lucidly explained the concept over Part I, Part II and Part III. The statement, Change the behavior then you change the attitude, can be a one-line take away from the article.

Arron Angle writes in his article: When people think of quality, the words “control” and “assurance” usually comes to mind. These are not behaviors. Control refers to a reaction to post-event issues, and assurance attempts to address events before they happen by ensuring quality practices, policies and procedures are in place and followed…Quality doesn’t just happen. You must take the initiative (in priority order) to comply with requirements, prevent errors and improve processes. These are behaviors that drive a culture of BBQ….BBQ is not a quality management system. It’s bigger than that…You will know BBQ is happening if:

• Every department has a set of monetized metrics against each of the Compliance –Prevention-Improvement (CPI) elements.
• Process owners accept accountability for CPI performance.
• Metrics are used as positive reinforcement for change.
• Anyone can stop a product, process or service delivery because of a quality issue with no recrimination.
• Your customers recognize and support the efforts that you are putting into cultural change for quality.
• Continued learning of improvement tools and methods is taking place.
• Suppliers are asking for help with their quality programs.
• Executives take time to recognize CPI behaviors and team contribution.

Listen to a webcast featuring Arron Angle and the concept of behavior-based quality and how to use the approach to drive a culture of quality. Visit https://tinyurl.com/asq-webcast-bbq.

Let us, then, first look at what is Quality Culture vs, Traditional Culture –

In the webinar, Changing GMP Behaviors and the Quality Culture, Martin Lush, Global Vice President of NSF Pharma Biotech and Medical Devices, gives his insights on how companies can go about changing GMP behaviors and in doing so change quality culture.

A couple of videos on Quality Culture may be in order to broaden our thinking related to our present subject of BBQ:

Creating a Culture of Quality by Antonius Pompi Bramono

Martin Lush explains How to Fix Quality Culture

If you have been trying to connect our present subject with a similar subject – Behavior Based Safety (BBS), probably that is right path to know about the present concept and draw parallels with many well-known implementations of BBS.

We will take up the subject of Behavior Based Safety next month to coincide with the publication of ISO 45001.

We will now turn to our regular sections:

For the present episode we have picked up article Results, Perception, Learning: What Makes a Truly Effective Executive @ Effective Management column of Management Matters Network…. In essence, Drucker said, management’s effectiveness derives from two major tasks: “Deciding what is to be done and deciding how to do the job, organizing and controlling its execution, and measuring its results.”

We now watch one of the latest ASQ TV  episodes:

• Applying Agile Principles in a Non-IT Industry – Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile, a common project management method used for IT and software projects, can be used in other industries.

Jim L. Smith’s Jim’s Gems postings for January, 2018 are:

• Focus on Strengths : Abraham Lincoln once said, that if you “look for what’s wrong, you will surely find it.”….This is as true today as it was in Lincoln’s time. The perceived imperfections, commonly thought of as discrepancies, in ourselves mean we can always find areas in which we fall short of perfection….In order to reverse your thinking, you must transform your negative habits that say it is better to carry rocks than diamonds. Instead, begin focusing on your strengths. Try this and see how much different it can make.
• Reframing: Have you ever heard of a technique called reframing? It’s nothing more involved than altering perspectives…Our past experiences influence our ability to see what’s happening in the world and to interpret it. However, there are many ways to experience a situation. One of the keys to living a successful life is to consistently interpret your experience in ways that support you in getting the results you want…With both content and context reframing, the techniques that can be used will help us look at things from a different perspective—from negative to positive….Content reframing is to give another meaning to a statement by recovering more content.,, Context reframing is the second technique. It involves taking an experience that seems to be negative and imagining how the same experience can be an advantage if you see it in another context.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

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