Carnival of Quality Management Articles and Blogs – March, 2021

Welcome to March 2021 edition of the IXth volume of Carnival of Quality Management Articles and Blogs.

We recapitulate that the 2021 theme for the IXth volume of our Carnival of Quality Management Articles and Blogs is Future of… as the basis for Creating and Maintaining Sustained Success.

Presently, we will first take up A future direction for quality management standards, not for what it notes what is in the store for the next revisions of ISO standards. I have picked up the article for the basis of these revisions, which indicates the new way of looking at the fundamentals of the thinking in the times to come. As such, the edited excerpts show only what is relevant, in general.

The eight future concepts are:

  1. Customer experience is the sum of all perceptions, impressions and reactions that a customer has in a series of activities. It involves everything from initially discovering and researching a product or service, through shopping, purchasing and using the product or service to following up with the brand afterwards.
  2. People aspects are all the factors that impact people’s abilities to perform tasks, their interests (eg motivation and preferences), their differences and relations (individual differences and social behaviour), and how an organisation can enhance performance by getting the best from people.
  3. Change management is identified as a systematic approach to initiate, develop, implement and communicate a transition or transformation in an organisation’s identity elements. These elements include the organisation’s  vision, mission, culture, values, policy, strategy, objectives and/or processes.
  4. Integration – An integrated management system (IMS) integrates many systems and processes into one complete framework, enabling an organisation to work as a single unit with unified objectives. When an organisation integrates management systems it can achieve better alignment between its systems, strategic direction, objectives, and the context of the organisation.
  5. Knowledge management is a discipline focused on ways that organisations create and use knowledge. While this concept itself is not new, there are important aspects that now need to be considered in relation to the use of, for example, big data, machine learning, blockchain, code of ethics, copyrights and intellectual property.
  6. There are several emerging technologies that will impact an organization in the future. The extent of digitisation is constantly growing in organisations. There are many possibilities for companies to use intelligent networking and artificial intelligence (AI) for making decisions based on rapidly changing data.
  7. Ethics and integrity are critical to the organisation’s ability to achieve sustainable success. All company decisions, actions and stakeholder interactions must be aligned with its moral and professional principles of conduct. These principles should support all applicable laws and regulations and are the foundation for the organisation’s culture, values and attitudes.
  8. Organizational culture refers to the collective beliefs, values, attitudes, manners, customs and behaviours that are unique to an organisation. Leadership establishes the organisational identity through the culture it develops and promotes.

These eight future perspectives can be further viewed in the light of Gary Hamel’s seminal work ‘The Future of Management’. The book, co-authored by Bill Green, was published in 2007. His basic tenet is that most of the organizations “by a small coterie of long departed theorists and practitioners who invented the rules and conventions of “modern” management back in the early years of the 20th century. They are the poltergeists who inhabit the musty machinery of management. It is their edicts, echoing across the decades, that invisibly shape the way your company allocates resources, sets budgets, distributes power, rewards people, and makes decisions.

However, “the laws of management are neither foreordained nor eternal”.

“Whiplash change, fleeting advantages, technological disruptions, seditious competitors, fractured markets, omnipotent customers, rebellious shareholders—these 21st century challenges are testing the design limits of organizations around the world and are exposing the limitations of a management model that has failed to keep pace with the times.”

“What ultimately constrains the performance of your organization is not its business model, nor its operating model, but its management model.”

The management innovation has a unique capacity to create a long-term advantage for (the) company, and …. (the management of today) must …. first imagine, and then invent, the future of management.[1]

[Side Note: Management Innovation is defined as “..anything that substantially alters the way in which the work of management is carried out, or significantly modifies customary organizational forms, and, by so doing, advances organizational goals”. ]

In this video, Gary Hamel on the Future of Management, you can view Gary Hamel explaining the concept that he has enunciated in the book.

Additional reading:

The Future of Management Gary Hamel: The Future of Management Dr. Liano Greybe
The Future of Innovation Management: The Next 10 Years from Arthur D. Little)

We will now turn to our regular sections:

We now watch ASQ TV, wherein we refresh our viewpoints about–

Skills You Need for the Technical Era

Quality 4.0 is More Than Technology

Learn About Quality 4.0

Quality 4.0 Virtual Summit

We have taken up one article from Jim L. Smith’s Jim’s Gems this month:

Change Perspective – In life not everything goes as planned or expected, even for the most successful people. But some people take failure very personally. It is our perspective that counts in the long run…. If you want to change your life, you need to first change your belief system. …. Anything that was learned – and our beliefs are learned – can be unlearned and relearned. Then, you will continue to act like yourself, but you will see yourself differently, so your behavior will be different. And when you change your behavior, you change the results. … Bhagwant Buddha preached : “What you think, you become. What you feel, you attract. What you imagine, you create.” In other words, change your perspective, and you change your life.

From the Editor (of Quality Magazine) – by Darryl Sealand, we have

Speaking the same language – George Carlin once said, “Everybody smiles in the same language.”

In fact, our facial expressions can convey a plethora of information about our emotional state.  .. What is critical is — understanding the communication, whether it is verbal or non-verbal.

March 2021 issue of QualityMag provides insight on moving communication forward in the age of Industry 4.0, in the form of Surface Tools: Speaking the language of Industry 4.0” and “Choosing Your Words Wisely: Help us clear up the confusion of NDT terminology.”

I look forward to your views / comments / inputs to further enrich the theme of Future of… as the basis for Creating and Maintaining Sustained Success.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

[1] Gary Hamel : The Future of Management



In July 2011, I opted to retire from my active career as a practicing management professional. In the 38 years that I pursued this career, I had opportunity to work in diverse capacities, in small-to-medium-to-large engineering companies. Whether I was setting up Greenfield projects or Brownfield projects, nurturing the new start-ups or accelerating the stabilized unit to a next phase growth, I had many more occasions to take the paths uncharted. The life then was so challenging! One of the biggest casualty in that phase was my disregards towards my hobbies - Be with The Family, Enjoy Music form Films of 1940s to mid-1970s period, write on whatever I liked to read, pursue amateur photography and indulge in solving the chess problems. So I commenced my Second Innings to focus on this area of my life as the primary occupation. At the end of four years, I am now quite a regular blogger. I have been able to build a few very strong pen-relationships. I maintain contact with 38-years of my First Innings as freelance trainer and process facilitator. And yet, The woods are lovely, dark and deep. But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep.

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