Carnival of Quality Management Articles and Blogs – February, 2018

Welcome to February, 2018 edition of Carnival of Quality Management Articles and Blogs.

We have chosen the theme –Dorian Shainin of Jim L. Smith’s three part article – Dorian Shainin’s Influence on Quality Professionals – for our February, 2018 episode.

Before we go the Jim Smith’s article(s) in details, let us first know a little more about Dorian Shainin and his method(s).

Dorian Shainin was one of quality’s most accomplished contributors, died January 7, 2000 at the age of 85. Shainin had acquired nearly 60 years’ experience improving the professional approach to industrial problem solving.. Among the awards bestowed upon Shainin are ASQ’s Brumbaugh Award, the Edwards Medal, the Eugene L. Grant Award and the Shewhart Medal. In 2003, ASQ established a medal to recognize the development of statistical methods for solving quality problems in products or services. The medal was named for Dorian Shainin. The medal is presented at the annual ASQ World Conference on Quality and Improvement. More information on the Shainin Medal is available @ asq.org/about-asq/awards/shainin.html.

Shainin wrote more than 100 articles and was the author or co-author of several books, including Managing Manpower in the Industrial Environment; Tool Engineers Handbook; Quality Control Handbook; New Decision-Making Tools for Managers; Quality Control for Plastics Engineers; Manufacturing, Planning, and Estimating Handbook; and Statistics In Action.

ShaininR : The Red XR Company – Shainin’s most significant contribution was his discovery of the Red X model of systems variation. The prevailing wisdom held that variation causes could be discovered and controlled until the system reached a state of statistical equilibrium. At that point, the remaining causes were believed to be random and undiscovered. Any further improvement would require a redesign of the system. However, Shainin found that by talking to the parts, he could find variation causes within stable systems. He concluded that Juran’s Pareto principle must apply to the causes of system variation. No matter how many causes had already been identified and controlled, among the remaining causes there must be one that contributed more to the overall variation than any other  – The Red X. He called this cause-effect relationship the Big Red X. To support his system Shainin created more than 20 engineering and statistical tools that aided in the search for the Red X.  Shainin followed three principles for solving variation problems:

  • There is always a Red X.
  • The fastest route to identifying the Red X is a progressive search using a process of elimination.
  • Talk to the parts with tools that are both rigorous and statistically simple.

Background on Shainin based problem solving –  Jo Moore – Real-life quality problems, just like people, are simultaneously different and the same. It is impossible to get a tough problem solved by just applying a pre-defined ‘cook book recipe’. Recognizing the distinctive characteristics of a problem is critical since the devil can lie in the detail… Problem solving is very much a human activity and reasoning has a prominent role in it… Erroneous beliefs and faulty reasoning can doom problem solving to failure… Lack of structure is another hurdle that can complicate problem solving activities. The circumstances in which tough problems have to be analyzed and solved is often not clear from the start… An effective approach takes all these aspects into account!… Statistical engineers, following the discipline developed by Shainin, solve problems by finding “what is different?”

Cause-to-effect versus effect-to-cause

For those who would prefer a brief introduction, the video clip – Shainin based problem solving | Philips Innovation Services – is a good source.

An Overview of the Shainin System TM for Quality Improvement – Stefan H. Steiner and R. Jock MacKay – The goal of this article is to provide an overview of SS, a critical assessment, and a brief comparison with other industrial problem solving systems.

Shainin method: edge over other DOE techniquesA.K. Verma ; A. Srividya ; A.V. Mannikar ; V.A. Pankhawala ; K.J. Rathanraj –  Shainin methods refer to a collection of principles, which make up the framework of a continually evolving approach to quality. After the classical design of experiments (DOE) and Taguchi DOE, the third approach is Shainin DOE, which is a collection of simple, but powerful techniques invented or perfected by Dorian Shainin of the United States. In this paper, three cases of Taguchi experiments have been taken from literature and the above method has been tried to find out whether the authors have got the positive results from their experiment. If not, authors emphasize on the importance of giving the check in the start of the experiment (screening experiment) with minimum number experiments prior to the Taguchi approach.

Another Look at Dorian Shainin’s Variable Search Technique – Tirthankar Dasgupta, Nagesh Adiga, C. F. Jeff Wu – The article provides an in-depth analysis of Shanin;s variable search  (VS) method.

Quality 2020 – A study by AIAG conducted in conjunction with Deloitte entitled Quality 2020 Report  – This study illustrates the Automotive Industry’s View of the Current State of Quality and a Strategic Path Forward : “OEMs and Suppliers both identify Problem Solving is their #1 most critical issue.” 

Dorian Shainin’s Influence on Quality Professionals ǁ Part II ǁ Part III : Shainin, like Juran who popularized “the vital few and trivial many” (also known as the Pareto Principle), came to realize that quality defects had an unequal frequency in that only a relative few accounted for most of the defects. This led to what he called the Red X, which he theorized was the primary cause of process and product problems. Shainin stressed “talking to parts” which consisted of swapping pairs of parts of functional and non-functional parts until the culprit was discovered. With the Shainin method there was a certain degree of a theoretical step, but mainly it was to determine possible causes of a problem. This was accomplished by one or more techniques designed to determine root cause or the Red X.

Why haven’t we heard much of Shainin’s methods since the Six Sigma/lean operations rage has taken hold? That’s not easy to pinpoint. One reason may be that users who are aware of his philosophies aren’t willing to accept product that’s “good enough.”

What came to be known as the Shainin System (SS) was developed for problem-solving in medium to high volume processes where data are readily available, statistical methods are widely used, intervention in the process is difficult, and ‘conformance to specification thinking’ was expected.

A hidden benefit of SS just might be that it prevents a lot of impulsive, poorly designed experiments which are wasteful and expensive. One reason why certain problems are unsolved is because people often take ineffective approaches. Their approach is usually based on a set of assumptions, tools and techniques that are less effective for solving tough, chronic quality problems.

In the current environment, the tendency is to focus on the complexity and not simplicity, The Shainin System, however, focuses on simplicity. We may be statistically more sophisticated, but is that what we really seek? I think not. As Leonardo DaVinci said, “Simplicity is the ultimate sophistication.”

We conclude our discussion with a video clip we have an interview by Dr. ReVelle , of Continuous Improvement TV, of the founder and principal of Shainin Consultants, Inc., Dorian Shainin, about “Statistical Engineering,” his simple but extremely effective full factorial design of experiments.:

Gaining World Class Quality with Statistical Engineering

We will now turn to our regular sections:

For the present episode we have picked up Josh Steimle’s article Focus On Outputs, Outcomes And Obstacles@ the column Measuring Performance (People & Enterprise) @ Management Matters Network, which discusses on the effect(s) of focusing on outputs, outcomes and obstacles as an integral part of the performance management system.  .

We now watch one of the latest ASQ TV  episodes:

Utilizing 5S in Everyday LIFE; ASQ member Alexander Tucker is a Chemist at Capsugel. While quality is important on the job, he has been using the 5S tool in his home life. You won’t stop smiling as he humorously recounts the ways he has organized his bathroom, planned trips to the grocery store and even trained his dog to be a quality canine.

Jim L. Smith’s Jim’s Gems postings for January, 2018 are:

  • Thoughts Influence Your Future:  No matter what you truly believe, when we focus our thoughts, we unleash tremendous energy working to achieve what we think about. When we choose to respond in positive and productive ways, it is relatively easy to predict or influence a positive, productive future – a future that we can essentially predict on a day-to-day basis.
  • Self-Awareness: The first thing is to realize that all meaningful and lasting change starts on the inside and works its way out! Therefore, if you want to be different than the way you are now, you must work on changing your self-awareness. You can use positive affirmations and visualizations to help, and once your self-awareness changes, you don’t have to work so hard to behave differently and success will come easier.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

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Carnival of Quality Management Articles and Blogs – January, 2018

Welcome to January, 2018 edition of Carnival of Quality Management Articles and Blogs.

We open account of 6th year of our Blog Carnival with the present January, 2018 episode with Law of Opposites.

The first ever reference would naturally be to the Newton’s Third Law: To every action there is always opposed an equal reaction; or, the mutual actions of two bodies upon each other are always equal, and directed to contrary parts.

In respect of the applied sciences, the Principle of Opposites finds a very respectable and important mention on the Carl Jung’s treatises of Analytical Psychology. Jung described the operation of psyche in terms of three principles. He states that in terms of The Principle of Opposites, the energy of the psyche comes from the contrast between two opposite thoughts or desires, and then in terms of The Principle of Equivalence If you acknowledge your opposite thought, the energy is used to help your psyche grow; if you deny it, the energy goes into a complex that develops around an archetype.. This is followed by The Principle of Entropy, which in effect states that in the case of the psyche, as we grow older, extreme differences, such as masculine and feminine, become less extreme and we better acknowledge or “transcend” the opposite tendencies in us leading to a more balanced and stable personality….Thus, according to this model, the goal of life is to transcend the opposites within one’s psyche and develop a balanced personality or self, in which every aspect, conscious and unconscious, personal and collective, is expressed and harmonized.

The Law of Opposites, in the simple terms, states that no sooner will you call something into your reality than its exact opposite will also appear-and always first.

Law of OppositesDr. Mahboob Khan :  “Conversations with God” states, “The moment you declare anything, everything unlike it will come into the space.” This is known as the law of opposites.

The law of opposites presents the perfect opportunity for us to take full responsibility for our choices. All too often we choose the smaller choice, the painful yet comfortable choice, instead of pushing back on our craving.

So what is this law of opposites and why does it appear to conflict with the law of attraction, you may ask?  The law of opposites is simply providing a contextual field for our true desires to be experienced. We cannot know the joy and the power of stepping into a new creation without the resistance that this law provides.  Life is meant to be experienced, and the only way to do so is for the opposite of our desires to be present to show us the way. The application of this knowledge is crucial in overcoming addiction, obsessions, and compulsions. Why? It requires that one put faith in something outside of themselves. We must first believe that what is working for others can work for us. Then we have to put trust in something that is unseen.  When we experience the reward of this blind faith, we begin to build upon it.

Appreciating The Law of Opposites To Manifest What You Want … Here are seven tips:

  1. Bless the experience and say thank you.
  2. Be open to uncover any subconscious beliefs and programs potentially contributing to what you are experiencing that are ready to be healed, released, and replaced.
  3. Listen to your inner wisdom and guidance for clarity and perspective. It is the Gift of Wisdom that helps us to discern the difference between being up against a wall or at the entrance to a doorway.
  4. Allow your curiosity and wonder to guide you to a more joyful experience. Unleash the power of your imagination to dream of possibilities and opportunities on the horizon.
  5. Put your attention on all the gifts and blessings in your life. Gratitude is a powerful attitude shifter that moves us from a state of constriction to expansion.
  6. Remind yourself that the Law of Opposites exists to light the way to your desires. Monitor your thoughts and judgments so that you see and feel the truth rather than react to the story and illusion you are creating in your mind.
  7. Use your spiritual practices to stay connected to your heart and The Divine. Choose to do things that bring you joy. Reach out to the people who love and celebrate you.

The Important Law of Opposites .. Don’t be scared of what you don’t want…instead use it as a tool to get crystal clear on what you do want and start taking inspired action toward it.

The Law of Opposites—How Backward Thinking Can Change Your Life : The Law of Opposites says that I can always make a bad situation better by inputting positive energy into it as opposed to negative.

After these articles that explore various soft aspects of the Law of Opposites, we get a direct reference to the world of business:

Law 9 of The 22 Immutable Laws of Marketing : Law of opposite:

If you’re shooting for second place, your strategy is determined by the leader.

Leverage the leader’s strength into a weakness.

Don’t try to be better than the leader, try to be different. E.g. By offering ‘free’ voice and SMS bundled with 4G data, Reliance Jio threw out the pseudo-competition rule book the existing warlords of the mobile service arena in India.

Sounds correct although doesn’t apply to those who do have ambitions to overtake the leader (e.g. Excel killed Lotus 1-2-3 by being a better spreadsheet, not a different spreadsheet).

We will now turn to our regular sections:

For the present episode we have picked up Maximizing Opportunity (Not Profits) Is The Name Of The Game @ the column The Drucker Perspective @ Management Matters Network, which provides a unique opportunity learn from business masterminds and become a more effective competitor.

We now watch one of the latest ASQ TV  episodes:

  • Quality and Technology talks about how quality and technology can be woven together. Author Sunil Kaushik has found ways to use virtual reality applications to enhance current processes. Bill Hathaway says agile process helps process design keep up with technological advances.

 + “Virtual Reality for Quality”, Sunil Kumar V. Kaushik, 2017

 + Full Interview with Bill Hathaway

Jim L. Smith’s Jim’s Gems postings for December, 2017 are:

  • Power To Achieve: Benjamin Franklin was the first to say, “By failing to prepare, you are preparing to fail.” Therefore, failure becomes the default option to success…Once we clearly commit to a specific target; our mind uses feedback, just like GPS, to keep us on track. This feedback, positive and negative, coming from our internal and external surroundings is used to adjust our behaviors and actions…It’s important to have a clear vision of your target. Once that’s done, set milestones to help you achieve your target, and assess your progress. Write your plan down so your path is well-defined but remain flexible
  • Self-fulfilling Prophecy: We cannot alter the situations because we have little control over what is happening; however, we can change how we react to it…The self-fulfilling prophecy, however, can be pointed in a different direction. Something as simple as a sincere greeting or a heartfelt smile can defuse tension – in you as well as in the receiver. It can also be very contagious!.. Be prepared for frustrations and challenges but meet them with a positive attitude.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – December, 2017

Welcome to December, 2017 edition of Carnival of Quality Management Articles and Blogs.

With our last issue for 2017, we will have opportunity to celebrate completing 5 years of the Carnival of Quality Management Articles and Blogs. Howsoever retrospect I may, I will confine that analysis for myself so as to help chart the course this blog carnival chart in 2018. That leads to me search for Trends To Look for in 2018 and set it up as the topic for our December, 2017 issue.

5 Quality Management Trends To Watch Out For In 2018:

Trend #1: Quality is omnipresent

Trend # 2: Manage quality as project

Trend # 3: Quality as a strategic tool

Trend # 4: Sustainability and Quality management

Trend # 5: Quality Management is SMAC – Social Media, Mobility, Analytics & Cloud-ked

The Leading Quality Management Trends For 2018 also reflects a similar thought process:

  • Quality management will become universal
  • Quality management will be implemented as a project
  • Quality will be used as a strategic tool
  • Social media integration in quality initiatives
  • Internet of Things implementation in quality initiatives
  • Quality management and sustainability will be integrated
  • Cloud-based quality management system

We now broad-base our look:

Top 5 Trends For Marketers And Entrepreneurs In 2018

  1. We are in an experience economy. Antiquated rules of engagement no longer apply.
  2. In the age of experience, EVERYONE is a customer.
  3. We are in an era of purposeful business driven by collaboration, inclusion, and the notion of leaving the world a better place. Empathy is the NEW BLACK.
  4. Stop worrying about Artificial Intelligence. Start focusing on Augmented Intelligence – where man’s abilities will be enhanced by machine learning and cognitive technology.
  5. Don’t just be smart. Be emotionally intelligent – As Simon Sinek told us all this year, it is much more important today to focus on the why and who as opposed to the what.

Top 10 Manufacturing Trends For 2018 – According to a recent IQMS survey, to 92% of manufacturers say product quality defines their success in the eyes of their customers.  56% of manufacturers find their customers most frequently demand short notice production capabilities as a value-added service. 50% define their success by their ability to meet on-time deliveries consistently… Expect manufacturing trends for 2018 to focus on meeting and exceeding those challenges with the best product quality possible to drive the most efficient path to higher growth:

  1. 2018 is going to be a pivotal year in manufacturing software usability.
  2. Demand for manufacturing engineering, business analysts capable of xinterpreting operational data, and data scientists who are familiar with manufacturing will skyrocket.
  3. Despite the many fears that robotics will take jobs, in 2018 robots will be given repetitive, manual tasks freeing up engineering and production teams’ time for more cognitive, valuable tasks.
  4. Nascent technologies including collaborative robots, 3D printing, virtual reality and voice-activation assistants will be piloted next year with broad adoption by 2021.
  5. Industry 4.0 and smart factories will win more converts in 2018 driven by the need to improve product quality and enable more efficient strategies for attaining compliance.
  6. OEE and traditional metrics of manufacturing performance will go through a transformation due to real-time monitoring and predictive analytics.
  7. Reducing global supply chain risk through by more effective quality management strategies, compliance programs, and supplier collaboration will become a strategic priority.
  8. The Internet of Things (IoT) hype of having a sensor on literally everything on a shop floor will give away to unique use cases where millions of dollars of savings are attained and higher accuracy levels achieved.
  9. Manufacturing Intelligence will emerge as the system of record, providing a wealth of data to drive more efficient production operations.
  10. The combination of new on-premise, hosted and cloud-based manufacturing applications will make integration a critical success factor for manufacturing in 2018.

The Top Business Trends To Look Out For in 2018

  • The arrival of Augmented Intelligence – Augmented intelligence is, for many industries, a fundamental part of work. Instead of replacing productive workers, technology at this stage is being used to amplify performance.
  • Artificial Intelligence moves to the mainstream – Artificial intelligence has been democratized…..AI is still in its infancy so job loss for most people is negligible. And it’s likely to stay that way for at least the next decade. That’s good news for most people because it means they won’t be replaced, at least until…
  • Automation achieves dramatic growth – Automation, driven by AI and advanced hardware, is set to disrupt work as we know it. We’re automating traditional jobs out of existence on a daily basis.
  • The end of quality, the rise of the experience economy – Quality is a given. It’s not something you’re rewarded or recognized for. It’s expected, but its an afterthought. People want companies to provide a consistently wonderful experience from beginning to end. The good news is, if the experience and values are there, customers are willing to spend more.
  • The brick and mortar apocalypse-trends are accelerating as businesses struggle to adapt to the new paradigm(s).
  • Values over the bottom line – Shared values have always been important to customers. The expectation and demand for these values continue to grow. Customers expect you to understand what matters most to them. Then, they expect you to use that data to capture their attention and improve their wellbeing.
  • The frightful 5 monopoly – We’re addicted to the frightful five – Google, Amazon, Apple, Facebook and Microsoft. They’ve created an ecosystem that’s filled with your friends, family and favorites. They’ve created a business model around two specific ingredients – constrained relationships and dedicated relationships. Constrained relationships use pain to keep us connected. Regret avoidance, loss aversion and a desire for control keep us locked in. Dedicated relationships rely on shared values, benevolence, integrity and competence. The intangible details motivate us to stay. These frightful 5 have embedded them deeper into these cues.
  • Blockchain everything – In essences, blockchain is a different way to process transactions or records. Like a shared document that can be recorded and remembered several different ways. Blockchain is emerging in healthcare as well as financial tech. And no matter the fate of Bitcoin as a currency, blockchain will be here to stay. This is an excellent primer about how blockchain works and its underlying technology.

We will now turn to our regular sections:

For the present episode we have picked up the two-part article, Crafting & Executing Strategy: Part 1 and Part 2 @ the column The Drucker Perspective @ Management Matters Network.

For Peter F. Drucker, strategic thinking was not a mechanistic set of rules but a process of thinking through the organization’s purpose and objectives.  According to Drucker, executives in organizations of all kinds and sizes must start by systematically asking themselves three questions:

  • How do we make our present organization more effective?
  • How do we identify and realize the organization’s potential for growth?
  • How do we make our existing organization into a different organization for a different future?

Said Drucker: “Each of these questions requires a distinct approach… Each asks different questions… Each comes out with different conclusions… Yet they [are] inseparable…

The remainder of this two part article focuses on the question “what should our business be?”

ASQ CEO, Bill Troy section does not have anything of interest at present.

We now watch one of the latest ASQ TV  episodes:

  • Quality Gurus :  In this episode of ASQTV, we’ll look back at six thought leaders who changed the quality landscape.

“Guru Guide”, QP, 2010

  • Auditing Process-Based Quality Management Systems (Part 1 of 2) and (Part 2of 2) – Learn the basics of internal quality auditing and process auditing directly from Jack West and Charles Cianfrani, co-authors of How to Audit the Process-Based QMS, Second Edition. Part 1 covers the following topics:
  • What is an audit?
  • How to prepare for an audit
  • How to plan an audit

Part 2 focuses on how to conduct an audit and prepare an audit report.

  • Root Cause Analysis for Beginners (Part 1 of 2) and (Part 2 0f 2) – Jim Rooney, an ASQ Fellow and quality veteran with more than 30 years’ experience in numerous industries, walks through the basics of root cause analysis in this two-part webcast series.

From Quality Magazine, we pick up three articles that are more in alignment with the main topic of the present episode:

  • 2017: A Year of Transitions in ISO-related StandardsAaron Troschinetz – The most important thing is not to simply meet the requirements but to identify how and why the requirements work to make organizations better.
  • A Paradigm Shift to a Culture of QualityChuck Cimalore – Manufacturing professionals in quality assurance and process improvement are not new to understanding the importance of quality. However, do they know the difference to be made in creating a culture of quality with regards to driving the policies, practices, and processes needed to accomplish an organization’s work? Developing a culture of quality begins with embodying core values: guiding philosophies, behaviors, and attitudes that, when combined, contribute to day-to-day operations.
  • The Next Generation of Manufacturing ProfessionalsEdward McMenamin – Recruitment, diversity and outreach are key to filling the manufacturing jobs of the future.

Jim L. Smith’s Jim’s Gems posting for November, 2017 is Today. – Looking forward to next month, or even next year, what actions will you wishes you had already taken? Now, today, is your chance to change each of them from a future wish into the present reality…Today, the future is yours to write so be the author of your destiny.

It is on that note that we end 2017 and look forward to a more meaningful 2018.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – June, 2017

Welcome to June, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with a lighter perspective of Quality.

I have picked up a few recent articles from CQI|IRCA:

Fish Fraud: How the Marine Stewardship Council tackles unregulated fishing – In the early 1990s the impact of overfishing on the marine environment and on seafood supplies was reaching a critical point. This year the Marine Stewardship Council is celebrating its 20th anniversary and the picture is looking far healthier. In an extract from June’s Quality World magazine, Dina Patel speaks to supply chain standards director Michael Platt and manager Jaco Barendse to discover how they are leading the sustainable seafood movement.

The cost of rework: Finding the key to improving productivity in construction – Seán Connolly, the quality leader at Expanded, a Laing O’Rourke company, asks whether reducing rework is the key to improving productivity in construction.

Getting value from your supply chain – Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.

Brexit: Quality challenges facing new supply chains – Adeyemi Shodipo, director at training and consultancy company Charis Management Systems, explains why the quality profession will play a crucial role post-Brexit now that companies may have to engage more with three new trading blocs: ‘The First World’, the BRIC countries (Brazil, Russia, India and China) and the developing world.

When we talk of the challenges of productivity, innovation and competitiveness there is one profession that sits squarely at the centre of this – quality.

We will now turn to our regular sections:

For the present episode we have picked up the article The Lesson We Can All Learn From the Way Drucker Questioned Clients from William Cohen, Ph.D.’s column Lessons from Drucker @ Management Matters Network. Drucker asked not only his Famous Five Questions[i] and they may not be the most important questions he used as he analyzed an organization’s situation and needs. As a teaching technique he did not ask many questions to encourage intellectual interaction or get students to reason to a predetermined logical conclusion. These were the question meant to demonstrate just how elusive definitive answers were, even if the author of these principles was Drucker himself….When Drucker consulted for companies, he didn’t ask questions to demonstrate the problems with the solutions. Instead, he asked questions to enable the client, or group of clients, to reach an optimum answer for their business…..These questions came, as he himself stated, not out of his knowledge or experience, but out of his ignorance of the industry, the company, or other facts or factors that consultants sometimes collect…The lesson to be learnt is that you can find good answers, not only by listening to Drucker (or any expert for that matter), but by asking questions and listening to yourself.

From Ask The Experts, I have picked up a question from the archives – Audit by exception. The question seeks to know whether this technique, deployed mainly in financial audits, can be done in a manner compliant of management system standards. The response to the question states that “A robust internal audit report will identify non-conformances, but will equally focus on areas that can be improved or that have improved. …One of the ways to accomplish this, is to share audit results that report on findings, OFI and the status of objectives or targets that have been established. Auditing by exception, usually will not provide this level of reporting.”

In our ASQ CEO, Bill Troy column this time there appears to be now new post. So we pass on to our next regular column.

We now watch the latest ASQ TV  episodes:

Jim L. Smith’s Jim’s Gems for the month of May, 2017:

  • Expanding the Quality Professional’s RoleQuality professionals should be in the culture change business : One of the foundational truisms is that management must lead any culture change if it is to be successful. Quality professionals can expedite this by showing leadership the potential power of a statistically minded organization based on a few basic principles-
  • Maintain a bottom-line focus. Quality professionals must move beyond “show me the data” to “show me the money.” The principle of all project management should be bottom-line impact.
  • Focus on the vital few tools integrated with a problem solving framework that is sequenced and linked together. The key is to confine the set to the vital few (of the hundreds available) and make sure each tool generates outputs that become targets for the next tool in the sequence.
  • Employ top talent to lead the effort. The organization will judge the effort as crucial if it has been staffed with top talent.
  • Create a supporting infrastructure, which typically should consist of a project selection process, formal training program, project tracking and monitoring systems, an audit process for closed projects, a communications plan, and an employee reward and recognition plan.
  • Provide focused training. Resistance can often be overcome by combining training with live projects as many companies do already.
  • Focus early on “quick wins.” People like to succeed. When they see early tangible results, they are eager to repeat the process.
  • Plan for longer term improvement. We should be reminded that maintaining momentum comes from the effect that achievement of significant, measureable benefits has on the outcome.
  • Clarity is Key: A line in Lewis Carroll’s Alice in Wonderland popularly states that, “If you don’t know where you’re going, any road will get you there.” Hence, create your vision of what you truly want to accomplish. You must get completely clear about what you do want to have happen. Only then you’ll discover that you are indeed able to make it happen. Think about it, and you’ll realize that you are extremely well equipped and intended for achievement.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

[i]

Nothing Changes: Drucker’s questions are eternal | Jorge Sá | TEDxGrandRapids

Carnival of Quality Management Articles and Blogs – May 2017

Welcome to May, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with a very different perspective of Quality.

Zen and the Art of Quality – By Brad Stulberg – On 24th April, 2017, Robert M. Pirsig, author of Zen and the Art of Motorcycle Maintenance and Lila died at his home in South Berwick, Maine. He was 88. Though he wrote only those two books, each will be remembered as classics of modern philosophy. For the uninitiated, the main thread underlying both books is something called Quality, a word Pirsig capitalized to indicate that it represents a unique type of event. It’s when a subject and object (or actor and act) become so intertwined that they are hard to separate; they become one. Out of that relationship, wrote Pirsig, emerges a special kind of Quality….. “To live for some future goal is shallow,” he writes in Zen and the Art of Motorcycle Maintenance. “It’s the sides of the mountain that sustain life, not the top … The only Zen you find on the top of the mountains is the Zen you bring up there.”

Robert Pirsig : Photo – William Morrow-HarperCollins

As can be expected, different obituaries have some or other additional input on Robert Pirsig. We have picked up two from these:

Robert Pirsig has looked at Quality not from the traditional view of the word Quality. The following discussions will open us the world of his interpretation of Quality.

Metaphysics of Quality (MoQ) is a theory of reality introduced in Robert Pirsig’s philosophical novel, Zen and the Art of Motorcycle Maintenance (1974) and expanded in Lila: An Inquiry into Morals (1991). The MOQ incorporates facets of East Asian philosophy, pragmatism, the work of F. S. C. Northrop, and indigenous American philosophy. Pirsig argues that the MOQ is a better lens through which to view reality than the traditional Dvaita/dualistic subjective/objective mindset found in the West and originated in the East. The book talks about the Indian concept of Tat Tvam Asi as opposed to Dvaita.

Robert Pirsig’s Metaphysics of Quality has a rich repertoire of resources on this subject. MOQ.org exists to provide a forum for discussion and study of the Metaphysics of Quality as proposed by Robert M Pirsig in his books.

An overview of the Metaphysics of Quality provides good basic information on the Here are some video clips on the subject.

What is the Metaphysics of Quality?

Robert M Pirsig NPR Interview July 12, 1974 is an excellent interview

YT has several more interesting video clips on the subject.

We will now turn to our regular sections:

For the present episode we have picked up the article Abandonment, Concentration & Pareto’s Law: A Tested Way to Achieve Quantum Leaps in Individual and Organizational Productivity from Drucker Perspective column @ Management Matters Network.

“Concentration is the key to economic results… Economic results require managers concentrate their efforts on the smallest number of products, product lines, services, customers, markets, distributive channels, end-uses, and so on, that will produce the largest amount of revenue.” — Peter F. Drucker

Drucker, Zipf, and Juran observed that aggregate data misinform, misdirect, mislead…Every manager, to be effective, must assume an imbalance exists with respect to resource allocation—and must work hard to incrementally change the ratio…The relationship between efforts and results are generally in a state of imbalance. The imbalance may be 65/35, 70/30, 75/25, 80/20 or 99/1, or any set of numbers in between. ..The key is to alter the ratio between effort and results.

From Ask The Experts, I have picked up a question – Defining Qualification, Verification, and Validation – which many of quality professional would be interested in revisiting. The answer has laid out the classic definitions from ISO 9000 and explained the terms from different angles as well.

There is no update in our ASQ CEO, Bill Troy column this time. So I went to the beginning of the A View from the Q and find a post:  The Century of Quality – That in other word would mean: “What would it take for the 21st Century to be the Century of Quality?” This is a challenge for the quality community. We need to reach executives and convince them to provide visible leadership on the topic of quality. What language do we use (to communicate with others in this regards)? Jennifer Stepniowski provides great advice— keep it simple and relevant….Let’s pay special attention to executives who get it and work to make sure their voices are heard!

We now watch two of the latest ASQ TV  episode:

  • Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when companies need to build quality into the product and service and detect problems before they occur.
  • SR and Quality: A Perfect FitWilly Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect position to take on their organizations’ SR initiatives and that SR fits well into the future of quality.
  • Lean, Change, and Invaluable People – Scott McAllister, Vice President of Growth, Prosci, describes research detailing the direct correlation between change management effectiveness and business results improvement. The research also shows sponsorship to be the most important factor. McAllister shares a method to get the most out of sponsors.
  • Root Cause Analysis – Learn about a new approach to Five Whys and Root Cause Analysis and get a refresher on the “Is/Is Not” analysis — plus, the case for asking “Why not?”

“Square in the Crosshairs”, Matthew Barsalou, QP, 2017

  • Asking “Why Not?” – The five whys method is a way of drilling down to the root of a problem. Consider adding the question “why not?”

“Five Whys and a Why Not”, Alan Fogle and Edward Kandler, QP, 2017

  • Is/Is Not Comparative Analysis Tool – An “is/is not” comparative analysis can be a good tool for figuring out the root cause-or, what the problem is or is not about. This tool is useful when you need to: Understand plausible problem causes amid many possible causes Identify issues that are not related to the problem.

“Get to the Root of it”, David M. Rucker, QP, 2010

Jim L. Smith’s Jim’s Gems for the month of April, 2017:

  • Human Side of Six Sigma : The tools are nice, but they are less important than the team process – No matter how elegant a quality tool is it is impossible to implement solutions without giving consideration to the human factor. For Six Sigma, this means focusing efforts on employee involvement far beyond the color of someone’s belt.
  • You Become What You Think – The focus of your thinking becomes important when you realize the following formula RT = E + B. Your thoughts create results, which stem from your emotions, from which your behavior is created. It is actually your behavior that produces results whether it’s good or not so good…Mike Dooley, entrepreneur and best-selling author, says “Choose Them wisely: Thoughts Become Things.”

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – March, 2017

Welcome to March, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with an article on Quality, in general, in our daily life.

Trends That Are Affecting the Future of Quality Management by Debra Kraft – From a total quality management standpoint, trends include broader adoption of quality management principles across industries and an increasing importance placed on sustainability.,, Quality management concepts should apply to everything every business does.

Let us now pick up a different topic in this category of sustainability – The tragedy of the commons (TOTC).

The tragedy of the commons is an economic theory of a situation within a shared-resource system where individual users acting independently according to their own self-interest behave contrary to the common good of all users by depleting that resource through their collective action.

Tragedy of the Commons  – This animated series of short videos acts as a video glossary to define specific scientific terms or concepts in a fun, easy to understand way.  –

Part 1

Part 2

The Tragedy of the Commons  – In this video, we take a look at common goods. Common resources are nonexcludable but rival. For instance, no one can be excluded from fishing for tuna, but they are rival — for every tuna caught, there is one less for everyone else. Nonexcludable but rival resources often lead to what we call a “tragedy of the commons.” In the case of tuna, this means the collapse of the fishing stock. Under a tragedy of the commons, a resource is often overused and under-maintained. Why does this happen? And how can we solve this problem? Like we’ve done so many times throughout this course, let’s take a look at the incentives at play. We also discuss Nobel Prize Winner Elinor Ostrom’s contributions to this topic.

A common thread throughout Garrett James Hardin‘s work is an interest in bioethics. Trained as an ecologist and microbiologist and a Professor of Human Ecology at the University of California for more than thirty years, he is best known for his 1968 essay, The Tragedy of the Commons. Garrett Hardin’s writings enable us to responsibly assess our surroundings to optimize the quality of life for present and future generations.

In an interview, on the Tragedy of the Commons, Garrett Hardin states that “What I meant by writing The Tragedy of the Commons is to call people’s attention to the fact that the problem of dividing the resources has to be done in a way that fits in with human nature. We shouldn’t expect too much of it.”

Victor M. Ponce has presented a critical analysis of  Hardin’s classic piece “The Tragedy of the Commons,”. He states that “ a commons is a natural resource shared by many individuals. In this context, “shared” means that each individual does not have a claim to any part of the resource, but rather, to the use of a portion of it for his/her own benefit. The tragedy is that, in the absence of regulation, each individual will have a tendency to exploit the commons to his/her own advantage, typically without limit. Under this state of affairs, the commons is depleted and eventually ruined…. Societies that want to remain sustainable have no choice but to regulate the use of the commons. Regulation is the price to pay for sustainability; it is the least undesirable strategy, since an unregulated commons eventually marches itself toward tragedy.

Here is the test of our understanding of commons’ theory with a multiple-choice question.

Assume that there are several people on a boat in a lake or ocean. All of a sudden, one of them goes crazy, pulls out a drill and starts drilling a hole in the hull. The rest have three choices:

  1. Watch the drilling and examine how fast the driller makes a hole in the hull,
  2. Grab a lifejacket and jump out of the boat, because it is obvious that the boat is going to sink eventually, or
  3. Stop the culprit and throw the drill overboard to avoid the repetition of such an unfortunate incident.

If the answer is A, you do not know that the boat is actually a commons, so you fail the test. If your answer is B, you know that the boat is a commons, but you do not know that it is “your” commons, so you fail too. If your answer is C, you know that the boat is a commons and you are ready to defend its integrity, because your security and comfort (to say nothing about your life!) depends on it. I think most people would agree that the most sensible answer is C.

In conclusion, the rights of the individual are seen to end where the rights of the commons start; conversely, the rights of the commons end with the rights of the individual. Thus, an appropriate balance between these two rights is the only sustainable course to take if we are to avoid a repetition of “The Tragedy of the Commons.”

To sum up our present discussion on the subject of TOTC, I have picked up three leads that present the topic in the current day perspective of environmental sustainability.

Strengthening Sustainability in Urban Communities. Exchanging Transatlantic Best Practices articulates the good vision for a “world-class” sustaining city

Tragedy of the Commons – a true story from Bangalore  – Dell employees fix a HUGE UGLY dump right outside Bagmane Tech Park, Bangalore!

We will now turn to our regular sections:

I have picked up the question relating to key deliverables and processes of a quality Manager  under ISO 9001:2015. The answer states that with the adage of Risk Based Thinking to the new standard, the Quality manager and the QA department would be responsible for the deliverables of their department and its processes. They would also be responsible for discerning any risks to the company’s goals and objectives.

ASQ CEO, Bill Troy has presented March Roundup with a question – How can we prevent quality professionals from being perceived as a “thing of the past”? What adaptations need to occur in the quality industry as a whole and on the individual level to revitalize the industry and attract  the next generation of quality professionals?- and a round of discussion thereon.

We now watch two of the latest ASQ TV  episode:

Jim L. Smith’s Jim’s Gems for the month of February,2017:

Solving Problems Effectively: Resolving root cause is as fundamental as ABC – Rooting out the reasons for internal and/or external failures is fundamental to customer satisfaction, cost of quality improvement, and even a matter of survival in the marketplace. The classic approach to root cause analysis of a problem is to ask why? (or why not?) a number of times. It is important to know how deep is ‘deep enough’ before probing deeper.….The focus of the investigation needs to be on the quality system. How did the system allow the problem to occur in the first place? Where is the weakness in the system? The goal is developing more system-based improvements as opposed to finding someone to blame.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – February, 2017

Welcome to February, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with a few articles on Quality in our daily life.

We will now turn to our regular sections:

I have picked up the question Using the 10:1 ratio rule and the 4:1 ratio rule from the section Ask The Experts, ASQ, for our current episode. The question deals with the field of confidence in the results of calibration employed in the metrological and statistical practices recommended for Measurement and Monitoring Equipment.

ASQ CEO, Bill Troy has presented Chris Moustakas ‘s guest article – Quality Management, Continuous Improvement, and Their Relation to the Golden Circle. Chris Quotes: “ In his famous Ted talk, Simon Sinek argues that if you look at the world through the simple concentric layers of why-how-what (the Golden Circle), and push yourself as close as possible to the center circle, “why,” you position yourself to be more of a visionary than a doer. “What” we do to accomplish a goal is tactical, bland, and uninspiring. “How” we set ourselves up to accomplish that goal is strategic and implies direction. “Why” we do what we do is the million-dollar question, and where true inspiration originates.”

The subject of Golden Circle is so engrossing that I plan to devote the rest of our present episode to a few more articles on the topic.

First things first. Let us look at Executive Summary: The Golden Circle with Simon Sinek  by: Andy Partridge. When most organisations or people think, act or communicate they do so from the outside in, from WHAT to WHY. And for good reason – they go from the tangible to the intangible. We say WHAT we do, we sometimes say HOW we do it, but rarely say WHY we do WHAT we do….But not the inspired leaders and companies. Every single one of them, regardless of their size or industry thinks, acts and communicates from the inside out.

simon-sinek-quote-hire-people-for-money

How Would Simon Sinek Use The Golden Circle Rules to Explain Account-Based Marketing? – Sangram Vajre proposes a similar model for B2B Marketing:

b2b-golden-circle-model

Intrapreneurship starts with a WHY – This is part of the series of posts talking about Ecosystem Design – We fancy a good revolution where there is not difference between a customer and a worker. The employees believe in our Why and because of this choose to work in the company, and the customer believes in our Why and choose to buy in our stores. One of our goals is to find customer who believe what we believe and work together so that we can all succeed.

The Golden Circle of Innovation” – Though not focusing on the why, how and what, Crossan and Apaydin have generated an overview of all relevant theories on innovation, resulting in a framework for innovation, as depicted below….They mention two ‘dimensions of innovation’, both focusing on innovation itself and they mention several ‘determinants of innovation’, focusing on the way that innovation is accelerated and managed within organizations.

framework-for-innovation

We now watch two of the latest ASQ TV  episode:

  • Using Quality Tools at Work and Home – Yvonne Howze describes how she successfully uses quality tools in her professional and personal life, often with amusing consequences.
  • SR Offers Opportunities for Quality Professionals – “Sustainability is the goal,” says Andrea Hoffmeier in this ASQTV interview. Hoffmeier, explains how quality professionals can play a role in helping their organizations and clients reach the goal of sustainability through social responsibility. She also discusses how DMAIC can be adapted for the SR audiences.
  • Sherlock Holmes and the Case of Quality Methods – Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems Engineering GmbH, discusses Sherlock Holmes, hypotheses, and root cause.
  • Becoming—and Remaining—An Engaged Company – Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged and how to keep from derailing organizational engagement.

Jim L. Smith’s Jim’s Gems for the month of January,2017:

Quality at the Source : QATS can produce dramatic quality improvements: Jim's GemsIn its purest form QATS defines that quality output is not only measured at the end of the production line but at every step of the manufacturing process and being the responsibility of each individual who contributes to the production of on-time delivery of a product or service…There are simple techniques for QATS to work effectively:

  • No-fault forward
  • Standardized work
  • Prepare the most important resource
  • Self-checks
  • Successive checks
  • Mistake-proof

Get In Sync : How do you reach the highest level of willingness, the level at which you boldly step forward? Bottom line, make sure you’re in sync by doing what really matters…to you.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.