Carnival of Quality Management Articles and Blogs – June, 2017

Welcome to June, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with a lighter perspective of Quality.

I have picked up a few recent articles from CQI|IRCA:

Fish Fraud: How the Marine Stewardship Council tackles unregulated fishing – In the early 1990s the impact of overfishing on the marine environment and on seafood supplies was reaching a critical point. This year the Marine Stewardship Council is celebrating its 20th anniversary and the picture is looking far healthier. In an extract from June’s Quality World magazine, Dina Patel speaks to supply chain standards director Michael Platt and manager Jaco Barendse to discover how they are leading the sustainable seafood movement.

The cost of rework: Finding the key to improving productivity in construction – Seán Connolly, the quality leader at Expanded, a Laing O’Rourke company, asks whether reducing rework is the key to improving productivity in construction.

Getting value from your supply chain – Bob Hughes, CQP FCQI, explains why an organisation’s products and services are only as good as its supply chain.

Brexit: Quality challenges facing new supply chains – Adeyemi Shodipo, director at training and consultancy company Charis Management Systems, explains why the quality profession will play a crucial role post-Brexit now that companies may have to engage more with three new trading blocs: ‘The First World’, the BRIC countries (Brazil, Russia, India and China) and the developing world.

When we talk of the challenges of productivity, innovation and competitiveness there is one profession that sits squarely at the centre of this – quality.

We will now turn to our regular sections:

For the present episode we have picked up the article The Lesson We Can All Learn From the Way Drucker Questioned Clients from William Cohen, Ph.D.’s column Lessons from Drucker @ Management Matters Network. Drucker asked not only his Famous Five Questions[i] and they may not be the most important questions he used as he analyzed an organization’s situation and needs. As a teaching technique he did not ask many questions to encourage intellectual interaction or get students to reason to a predetermined logical conclusion. These were the question meant to demonstrate just how elusive definitive answers were, even if the author of these principles was Drucker himself….When Drucker consulted for companies, he didn’t ask questions to demonstrate the problems with the solutions. Instead, he asked questions to enable the client, or group of clients, to reach an optimum answer for their business…..These questions came, as he himself stated, not out of his knowledge or experience, but out of his ignorance of the industry, the company, or other facts or factors that consultants sometimes collect…The lesson to be learnt is that you can find good answers, not only by listening to Drucker (or any expert for that matter), but by asking questions and listening to yourself.

From Ask The Experts, I have picked up a question from the archives – Audit by exception. The question seeks to know whether this technique, deployed mainly in financial audits, can be done in a manner compliant of management system standards. The response to the question states that “A robust internal audit report will identify non-conformances, but will equally focus on areas that can be improved or that have improved. …One of the ways to accomplish this, is to share audit results that report on findings, OFI and the status of objectives or targets that have been established. Auditing by exception, usually will not provide this level of reporting.”

In our ASQ CEO, Bill Troy column this time there appears to be now new post. So we pass on to our next regular column.

We now watch the latest ASQ TV  episodes:

Jim L. Smith’s Jim’s Gems for the month of May, 2017:

  • Expanding the Quality Professional’s RoleQuality professionals should be in the culture change business : One of the foundational truisms is that management must lead any culture change if it is to be successful. Quality professionals can expedite this by showing leadership the potential power of a statistically minded organization based on a few basic principles-
  • Maintain a bottom-line focus. Quality professionals must move beyond “show me the data” to “show me the money.” The principle of all project management should be bottom-line impact.
  • Focus on the vital few tools integrated with a problem solving framework that is sequenced and linked together. The key is to confine the set to the vital few (of the hundreds available) and make sure each tool generates outputs that become targets for the next tool in the sequence.
  • Employ top talent to lead the effort. The organization will judge the effort as crucial if it has been staffed with top talent.
  • Create a supporting infrastructure, which typically should consist of a project selection process, formal training program, project tracking and monitoring systems, an audit process for closed projects, a communications plan, and an employee reward and recognition plan.
  • Provide focused training. Resistance can often be overcome by combining training with live projects as many companies do already.
  • Focus early on “quick wins.” People like to succeed. When they see early tangible results, they are eager to repeat the process.
  • Plan for longer term improvement. We should be reminded that maintaining momentum comes from the effect that achievement of significant, measureable benefits has on the outcome.
  • Clarity is Key: A line in Lewis Carroll’s Alice in Wonderland popularly states that, “If you don’t know where you’re going, any road will get you there.” Hence, create your vision of what you truly want to accomplish. You must get completely clear about what you do want to have happen. Only then you’ll discover that you are indeed able to make it happen. Think about it, and you’ll realize that you are extremely well equipped and intended for achievement.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

[i]

Nothing Changes: Drucker’s questions are eternal | Jorge Sá | TEDxGrandRapids

Carnival of Quality Management Articles and Blogs – May 2017

Welcome to May, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with a very different perspective of Quality.

Zen and the Art of Quality – By Brad Stulberg – On 24th April, 2017, Robert M. Pirsig, author of Zen and the Art of Motorcycle Maintenance and Lila died at his home in South Berwick, Maine. He was 88. Though he wrote only those two books, each will be remembered as classics of modern philosophy. For the uninitiated, the main thread underlying both books is something called Quality, a word Pirsig capitalized to indicate that it represents a unique type of event. It’s when a subject and object (or actor and act) become so intertwined that they are hard to separate; they become one. Out of that relationship, wrote Pirsig, emerges a special kind of Quality….. “To live for some future goal is shallow,” he writes in Zen and the Art of Motorcycle Maintenance. “It’s the sides of the mountain that sustain life, not the top … The only Zen you find on the top of the mountains is the Zen you bring up there.”

Robert Pirsig : Photo – William Morrow-HarperCollins

As can be expected, different obituaries have some or other additional input on Robert Pirsig. We have picked up two from these:

Robert Pirsig has looked at Quality not from the traditional view of the word Quality. The following discussions will open us the world of his interpretation of Quality.

Metaphysics of Quality (MoQ) is a theory of reality introduced in Robert Pirsig’s philosophical novel, Zen and the Art of Motorcycle Maintenance (1974) and expanded in Lila: An Inquiry into Morals (1991). The MOQ incorporates facets of East Asian philosophy, pragmatism, the work of F. S. C. Northrop, and indigenous American philosophy. Pirsig argues that the MOQ is a better lens through which to view reality than the traditional Dvaita/dualistic subjective/objective mindset found in the West and originated in the East. The book talks about the Indian concept of Tat Tvam Asi as opposed to Dvaita.

Robert Pirsig’s Metaphysics of Quality has a rich repertoire of resources on this subject. MOQ.org exists to provide a forum for discussion and study of the Metaphysics of Quality as proposed by Robert M Pirsig in his books.

An overview of the Metaphysics of Quality provides good basic information on the Here are some video clips on the subject.

What is the Metaphysics of Quality?

Robert M Pirsig NPR Interview July 12, 1974 is an excellent interview

YT has several more interesting video clips on the subject.

We will now turn to our regular sections:

For the present episode we have picked up the article Abandonment, Concentration & Pareto’s Law: A Tested Way to Achieve Quantum Leaps in Individual and Organizational Productivity from Drucker Perspective column @ Management Matters Network.

“Concentration is the key to economic results… Economic results require managers concentrate their efforts on the smallest number of products, product lines, services, customers, markets, distributive channels, end-uses, and so on, that will produce the largest amount of revenue.” — Peter F. Drucker

Drucker, Zipf, and Juran observed that aggregate data misinform, misdirect, mislead…Every manager, to be effective, must assume an imbalance exists with respect to resource allocation—and must work hard to incrementally change the ratio…The relationship between efforts and results are generally in a state of imbalance. The imbalance may be 65/35, 70/30, 75/25, 80/20 or 99/1, or any set of numbers in between. ..The key is to alter the ratio between effort and results.

From Ask The Experts, I have picked up a question – Defining Qualification, Verification, and Validation – which many of quality professional would be interested in revisiting. The answer has laid out the classic definitions from ISO 9000 and explained the terms from different angles as well.

There is no update in our ASQ CEO, Bill Troy column this time. So I went to the beginning of the A View from the Q and find a post:  The Century of Quality – That in other word would mean: “What would it take for the 21st Century to be the Century of Quality?” This is a challenge for the quality community. We need to reach executives and convince them to provide visible leadership on the topic of quality. What language do we use (to communicate with others in this regards)? Jennifer Stepniowski provides great advice— keep it simple and relevant….Let’s pay special attention to executives who get it and work to make sure their voices are heard!

We now watch two of the latest ASQ TV  episode:

  • Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when companies need to build quality into the product and service and detect problems before they occur.
  • SR and Quality: A Perfect FitWilly Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect position to take on their organizations’ SR initiatives and that SR fits well into the future of quality.
  • Lean, Change, and Invaluable People – Scott McAllister, Vice President of Growth, Prosci, describes research detailing the direct correlation between change management effectiveness and business results improvement. The research also shows sponsorship to be the most important factor. McAllister shares a method to get the most out of sponsors.
  • Root Cause Analysis – Learn about a new approach to Five Whys and Root Cause Analysis and get a refresher on the “Is/Is Not” analysis — plus, the case for asking “Why not?”

“Square in the Crosshairs”, Matthew Barsalou, QP, 2017

  • Asking “Why Not?” – The five whys method is a way of drilling down to the root of a problem. Consider adding the question “why not?”

“Five Whys and a Why Not”, Alan Fogle and Edward Kandler, QP, 2017

  • Is/Is Not Comparative Analysis Tool – An “is/is not” comparative analysis can be a good tool for figuring out the root cause-or, what the problem is or is not about. This tool is useful when you need to: Understand plausible problem causes amid many possible causes Identify issues that are not related to the problem.

“Get to the Root of it”, David M. Rucker, QP, 2010

Jim L. Smith’s Jim’s Gems for the month of April, 2017:

  • Human Side of Six Sigma : The tools are nice, but they are less important than the team process – No matter how elegant a quality tool is it is impossible to implement solutions without giving consideration to the human factor. For Six Sigma, this means focusing efforts on employee involvement far beyond the color of someone’s belt.
  • You Become What You Think – The focus of your thinking becomes important when you realize the following formula RT = E + B. Your thoughts create results, which stem from your emotions, from which your behavior is created. It is actually your behavior that produces results whether it’s good or not so good…Mike Dooley, entrepreneur and best-selling author, says “Choose Them wisely: Thoughts Become Things.”

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – March, 2017

Welcome to March, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with an article on Quality, in general, in our daily life.

Trends That Are Affecting the Future of Quality Management by Debra Kraft – From a total quality management standpoint, trends include broader adoption of quality management principles across industries and an increasing importance placed on sustainability.,, Quality management concepts should apply to everything every business does.

Let us now pick up a different topic in this category of sustainability – The tragedy of the commons (TOTC).

The tragedy of the commons is an economic theory of a situation within a shared-resource system where individual users acting independently according to their own self-interest behave contrary to the common good of all users by depleting that resource through their collective action.

Tragedy of the Commons  – This animated series of short videos acts as a video glossary to define specific scientific terms or concepts in a fun, easy to understand way.  –

Part 1

Part 2

The Tragedy of the Commons  – In this video, we take a look at common goods. Common resources are nonexcludable but rival. For instance, no one can be excluded from fishing for tuna, but they are rival — for every tuna caught, there is one less for everyone else. Nonexcludable but rival resources often lead to what we call a “tragedy of the commons.” In the case of tuna, this means the collapse of the fishing stock. Under a tragedy of the commons, a resource is often overused and under-maintained. Why does this happen? And how can we solve this problem? Like we’ve done so many times throughout this course, let’s take a look at the incentives at play. We also discuss Nobel Prize Winner Elinor Ostrom’s contributions to this topic.

A common thread throughout Garrett James Hardin‘s work is an interest in bioethics. Trained as an ecologist and microbiologist and a Professor of Human Ecology at the University of California for more than thirty years, he is best known for his 1968 essay, The Tragedy of the Commons. Garrett Hardin’s writings enable us to responsibly assess our surroundings to optimize the quality of life for present and future generations.

In an interview, on the Tragedy of the Commons, Garrett Hardin states that “What I meant by writing The Tragedy of the Commons is to call people’s attention to the fact that the problem of dividing the resources has to be done in a way that fits in with human nature. We shouldn’t expect too much of it.”

Victor M. Ponce has presented a critical analysis of  Hardin’s classic piece “The Tragedy of the Commons,”. He states that “ a commons is a natural resource shared by many individuals. In this context, “shared” means that each individual does not have a claim to any part of the resource, but rather, to the use of a portion of it for his/her own benefit. The tragedy is that, in the absence of regulation, each individual will have a tendency to exploit the commons to his/her own advantage, typically without limit. Under this state of affairs, the commons is depleted and eventually ruined…. Societies that want to remain sustainable have no choice but to regulate the use of the commons. Regulation is the price to pay for sustainability; it is the least undesirable strategy, since an unregulated commons eventually marches itself toward tragedy.

Here is the test of our understanding of commons’ theory with a multiple-choice question.

Assume that there are several people on a boat in a lake or ocean. All of a sudden, one of them goes crazy, pulls out a drill and starts drilling a hole in the hull. The rest have three choices:

  1. Watch the drilling and examine how fast the driller makes a hole in the hull,
  2. Grab a lifejacket and jump out of the boat, because it is obvious that the boat is going to sink eventually, or
  3. Stop the culprit and throw the drill overboard to avoid the repetition of such an unfortunate incident.

If the answer is A, you do not know that the boat is actually a commons, so you fail the test. If your answer is B, you know that the boat is a commons, but you do not know that it is “your” commons, so you fail too. If your answer is C, you know that the boat is a commons and you are ready to defend its integrity, because your security and comfort (to say nothing about your life!) depends on it. I think most people would agree that the most sensible answer is C.

In conclusion, the rights of the individual are seen to end where the rights of the commons start; conversely, the rights of the commons end with the rights of the individual. Thus, an appropriate balance between these two rights is the only sustainable course to take if we are to avoid a repetition of “The Tragedy of the Commons.”

To sum up our present discussion on the subject of TOTC, I have picked up three leads that present the topic in the current day perspective of environmental sustainability.

Strengthening Sustainability in Urban Communities. Exchanging Transatlantic Best Practices articulates the good vision for a “world-class” sustaining city

Tragedy of the Commons – a true story from Bangalore  – Dell employees fix a HUGE UGLY dump right outside Bagmane Tech Park, Bangalore!

We will now turn to our regular sections:

I have picked up the question relating to key deliverables and processes of a quality Manager  under ISO 9001:2015. The answer states that with the adage of Risk Based Thinking to the new standard, the Quality manager and the QA department would be responsible for the deliverables of their department and its processes. They would also be responsible for discerning any risks to the company’s goals and objectives.

ASQ CEO, Bill Troy has presented March Roundup with a question – How can we prevent quality professionals from being perceived as a “thing of the past”? What adaptations need to occur in the quality industry as a whole and on the individual level to revitalize the industry and attract  the next generation of quality professionals?- and a round of discussion thereon.

We now watch two of the latest ASQ TV  episode:

Jim L. Smith’s Jim’s Gems for the month of February,2017:

Solving Problems Effectively: Resolving root cause is as fundamental as ABC – Rooting out the reasons for internal and/or external failures is fundamental to customer satisfaction, cost of quality improvement, and even a matter of survival in the marketplace. The classic approach to root cause analysis of a problem is to ask why? (or why not?) a number of times. It is important to know how deep is ‘deep enough’ before probing deeper.….The focus of the investigation needs to be on the quality system. How did the system allow the problem to occur in the first place? Where is the weakness in the system? The goal is developing more system-based improvements as opposed to finding someone to blame.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – February, 2017

Welcome to February, 2017 edition of Carnival of Quality Management Articles and Blogs.

We will commence our episode with a few articles on Quality in our daily life.

We will now turn to our regular sections:

I have picked up the question Using the 10:1 ratio rule and the 4:1 ratio rule from the section Ask The Experts, ASQ, for our current episode. The question deals with the field of confidence in the results of calibration employed in the metrological and statistical practices recommended for Measurement and Monitoring Equipment.

ASQ CEO, Bill Troy has presented Chris Moustakas ‘s guest article – Quality Management, Continuous Improvement, and Their Relation to the Golden Circle. Chris Quotes: “ In his famous Ted talk, Simon Sinek argues that if you look at the world through the simple concentric layers of why-how-what (the Golden Circle), and push yourself as close as possible to the center circle, “why,” you position yourself to be more of a visionary than a doer. “What” we do to accomplish a goal is tactical, bland, and uninspiring. “How” we set ourselves up to accomplish that goal is strategic and implies direction. “Why” we do what we do is the million-dollar question, and where true inspiration originates.”

The subject of Golden Circle is so engrossing that I plan to devote the rest of our present episode to a few more articles on the topic.

First things first. Let us look at Executive Summary: The Golden Circle with Simon Sinek  by: Andy Partridge. When most organisations or people think, act or communicate they do so from the outside in, from WHAT to WHY. And for good reason – they go from the tangible to the intangible. We say WHAT we do, we sometimes say HOW we do it, but rarely say WHY we do WHAT we do….But not the inspired leaders and companies. Every single one of them, regardless of their size or industry thinks, acts and communicates from the inside out.

simon-sinek-quote-hire-people-for-money

How Would Simon Sinek Use The Golden Circle Rules to Explain Account-Based Marketing? – Sangram Vajre proposes a similar model for B2B Marketing:

b2b-golden-circle-model

Intrapreneurship starts with a WHY – This is part of the series of posts talking about Ecosystem Design – We fancy a good revolution where there is not difference between a customer and a worker. The employees believe in our Why and because of this choose to work in the company, and the customer believes in our Why and choose to buy in our stores. One of our goals is to find customer who believe what we believe and work together so that we can all succeed.

The Golden Circle of Innovation” – Though not focusing on the why, how and what, Crossan and Apaydin have generated an overview of all relevant theories on innovation, resulting in a framework for innovation, as depicted below….They mention two ‘dimensions of innovation’, both focusing on innovation itself and they mention several ‘determinants of innovation’, focusing on the way that innovation is accelerated and managed within organizations.

framework-for-innovation

We now watch two of the latest ASQ TV  episode:

  • Using Quality Tools at Work and Home – Yvonne Howze describes how she successfully uses quality tools in her professional and personal life, often with amusing consequences.
  • SR Offers Opportunities for Quality Professionals – “Sustainability is the goal,” says Andrea Hoffmeier in this ASQTV interview. Hoffmeier, explains how quality professionals can play a role in helping their organizations and clients reach the goal of sustainability through social responsibility. She also discusses how DMAIC can be adapted for the SR audiences.
  • Sherlock Holmes and the Case of Quality Methods – Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems Engineering GmbH, discusses Sherlock Holmes, hypotheses, and root cause.
  • Becoming—and Remaining—An Engaged Company – Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged and how to keep from derailing organizational engagement.

Jim L. Smith’s Jim’s Gems for the month of January,2017:

Quality at the Source : QATS can produce dramatic quality improvements: Jim's GemsIn its purest form QATS defines that quality output is not only measured at the end of the production line but at every step of the manufacturing process and being the responsibility of each individual who contributes to the production of on-time delivery of a product or service…There are simple techniques for QATS to work effectively:

  • No-fault forward
  • Standardized work
  • Prepare the most important resource
  • Self-checks
  • Successive checks
  • Mistake-proof

Get In Sync : How do you reach the highest level of willingness, the level at which you boldly step forward? Bottom line, make sure you’re in sync by doing what really matters…to you.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – January 2017

Welcome to January, 2017 edition of Carnival of Quality Management Articles and Blogs.

I plan to revert back to our original model of reviewing the articles/ blog posts on the current topics related to quality and /or quality management from our present episode of the Quality Blog Carnival..

A Look at Quality’s Past – When we look back at some of Quality’s anniversaries, we can’t say what 2017 will bring to the quality community, but we do know that the quality community will continue to bring a lot to the world.

Increasingly, quality is no more considered as an essential but not so directly contributing the business activity. We have a few articles that discuss this changing perception.

Quantifying the Financial Benefits of Quality – Holly Lyke-Ho-Gland

  • Part One—How You Use Quality Matters– Once organizations get clarity on the financial impact of quality, the next step is to understand what practices and applications help improve the financial value.
  • Part Two – Quantifying the Financial Benefits of Quality — the Role of Governance and Transparency – Governance determines how the organization “operationalizes” the policy established through the design, implementation, and continuous improvement of the enterprise quality system itself….Though previous research indicates that successful quality programs rely on support and guidance by senior leadership, organizations that use a centralized committee, comprised of leaders in multiple functions, see greater financial gains. This makes sense given that a cross-functional team provides a broader perspective, strengthens buy-in, and fosters adoption of quality, its benefits, and standards throughout the organization.
  • Part Three – Bringing Suppliers into the FoldBest-in-class quality organizations use training with their suppliers to drive quality and are twice as likely to train suppliers. Supplier training ensures that all critical parties in the value chain understand the organization’s standard of quality—around quality measures and efficacy and what it wants to achieve with its product offerings.
  • Part Four – Employee training and incentives – Best-in-class organizations use training to drive a commitment to quality and help employees understand their role in quality — including their impact on the end customer and driving value.  However, organizations need to consider the purpose of their quality efforts before making decisions on incentives, the types of training, and even which employees to target for training.

Dr. Armand Feigenbaum on-

  • Managing for Quality – You have to understand that quality problems, like bananas, come in bunches. And if you try to go at them a banana at a time rather than at the stalk, you’re going to wind up with a lot of sour fruit.
  • the Cost of Quality and the Hidden Factory – By cost of quality I mean two things: the cost of getting it right and the cost of failing to get it right.

Results driven improvement process, which has the following characteristics:

  1. Organizations only introduce management and process innovations if necessary;
  2. Empirical tests show what works and what not;
  3. Frequent successes create new energy for improvement;
  4. Management creates a continuous learning process by applying lessons learnt in new phases.

Quality & Excellence: The Quality 136— Tom Peters presents Random Thoughts on Quality, Emphasizing the Elements That Are Often Missing in Conventional Quality Programs.

Quality management: caught in the tensions between quality, costs and timeWillfried Heist, Vice President Quality, Product Safety and HSE Management, T/QM, Knorr-Bremse SfN GmbH – Due to the increasing technical complexity of products an increasing number of companies from other sectors are becoming partners in our supply chain. This is confronting the quality manager of today with completely new challenges: how can new companies be optimally integrated into the supply chain? What will it require to guarantee our quality standards along the global supply chain all the way through to the n-tier companies?

Risk: A four letter word for quality management?  by Bryce Day, CEO of Catch and the driving force behind the development of the highly successful QA management tool Enterprise Tester – To me as a manager, quality is a reflection on how much risk I’m prepared to take. For example, I would want to buy a high quality car because my risk appetite for a car breaking down is low, but I’m willing to purchase a low quality $2 toy from a discount store because my risk appetite is much higher that it will break.

Why Customer Care is the Life Blood of any QMS  – Christopher StainowHow do you go about putting your customers at the forefront of your quality management goals? Here are a few things to consider to help you go that extra mile…

Quality Management in Everyday Life and Work  – From yoga to childcare; meetings to housework… quality management strategies work in the boardroom and at home. Here are some ways that you can use these tools for everyday life situations…

We will add Ask The Experts, ASQ, as one more regular section from the current episode. We will take any topic that has been discussed on this forum, based on the relevance to the core theme of the articles for a given episode of our blog carnival. For the present episode we have chosen – Creating a Culture of Quality. The question is how to change the attitudes toward quality management at all levels of the organization. The expert reply states that since most of the management understand well what is in for them, beginning may happen by examining some of the “pain points” in your organization and showing how quality tools can help to solve them.

We will now turn to our regular sections:

ASQ CEO, Bill Troy has December Roundtable: What is the best way to ensure quality and customer integration grow together?.

customer concept with business elements
customer concept with business elements

We now watch two of the latest ASQ TV  episode:

  • The Hidden FactoryIn this episode, learn about the concept of the hidden factory and how it can affect any organization regardless of industry. And discover how it can create misleading metrics that cause productivity to outrun quality.

Jim L. Smith’s Jim’s Gems for the month of December, 2016:

  • jimsmith_200ISO 9001 is only the Foundation – If you want a manageable QMS, then better build it that way from the start. Excessive paperwork that seems to be the leading cause of disappointment is an indication that they implemented the ISO9001 requirements the wrong way.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – November, 2016

Welcome to November, 2016 edition of Carnival of Quality Management Articles and Blogs.

We have already taken up the following topics for the familiarisation of different elements of new version of ISO 9001-

For the present episode we will take an overview of Auditing.

training-internal-audit

Transition to ISO 9001:2015. What will the auditor ask? – Generally, when something changes, that will be what the auditor is going to focus on; the vindictive auditor will try and catch you out, to show they know more than you, and make themselves look good. The professional auditor will focus on the continual improvement approach and appreciate that management systems change and improve over time.

What Is Auditing?  – An audit can apply to an entire organization or might be specific to a function, process, or production step. Find more information in the video, The How and Why of Auditing wherein auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.

The Positives and Pitfalls of Auditing Checklists  – Every auditing course you go on, every book you read about auditing, and every standard that’s been written essentially all say the same thing ­– if you audit you should use a checklist! Now that’s all good and fine, but there are some things to be aware of. The article goes on to explain the good and some of the pitfalls of checklists and then recommends some ways to address them.

Audits that See Below the Surface Evaluate Internal Controls Peter Chatel draws up a very speaking line that can enable to evaluate the effectiveness of the internal controls in place, that include among other things:
• Defined responsibilities, accountabilities, authority and authorization
• Separation of Duties
• Policies, Programs and Procedures
• Personnel Experience and Development
• Protective Measures
• Internal Verification
Documentation

Explaining E-Audits: A Method for Remotely Conducting Audits – Auditing expert Shauna Wilson explains how organizations can use e-auditing to remotely audit. Learn how this approach can lead to more efficient audits and what factors organizations must consider when implementing e-audits.

We have collected a few from slew of videos on the subject:

How to survive an ISO Audit

Quality Audit Preparation

What Not to Say during an ISO Audit Part 1 | Part 2 | Part 3

We will now take up a few ISO 9001:2015-centric articles and videos.

The Most Important Audit Questions for ISO 9001:2015By Craig Cochran, Project Manager, Georgia Manufacturing Extension Partnership (GaMEP) at Georgia TechISO 9001:2015 includes a lot of new requirements that have never been part of most audits. In order to expedite your thinking, these are what I believe to be the most important audit questions for ISO 9001:2015.

ISO 9001:2015 – The great leap forward for auditors! – It brings new challenges for auditors to apply their competencies and also brings great opportunity to accomplish their audits.

Objective Auditing Meets ISO 9001:2015 – How auditors can help organizations understand context and risk – Inderjit Arora  – Auditors must also understand how the context of an organization relates to quality management principles. If they do, then they will look for conformities in the management system to ISO 9001:2015 requirements. If during this audit they do find nonconformities based on requirements,

Auditing to ISO 9001:2015 – This presentation has spelt out what is required to be audited w.r.t. ISO 9001: 2015.

How the Auditors View ISO 9001-2015

Internal Auditing, an important type of audit, is seen to be in a different perspective, particularly in view of the structural changes in ISO 9001: 2015.

The Internal Auditing of Management Systems – Graham W Parker – Providing evidence for and confirmation of the confidence that operations are consistent, under control. Effective and efficient, is the primary role of auditing – by looking to the evidences to the contrary.

Preparing for ISO 9001: 2015 using your QMS – Part 5: Internal Audits – The subsection 9.2.2 goes on to be more detailed. Instead of “an audit program shall be planned, taking into consideration the status and importance…”, the new text includes, in part, “…the organization shall: a) plan, establish, implement and maintain an audit program(s)…which shall take into consideration the quality objectives, the importance of the processes concerned, customer feedback, changes impacting on the organization…”. The results of previous audits are also to be considered per the current requirement.

Five Main Steps in ISO 9001 Internal Audit  – If used properly, the Internal Audit, instead of being a “necessary evil,” can be one of the biggest contributors toward process improvement in the QMS.

And here are a few video clips related to internal auditing:

Understanding ISO 9001:2015: Internal audits

Meet the Internal Auditor

When I Say Internal Auditor, You Think

Internal Audit – Mastering ISO 9001:2015

7 Deadly Internal Audit Sins

Internal Auditing – A Love Story

How to Succeed as an Internal Auditor

Internal Auditing: A Career for Today, A Career for Tomorrow

Before we end our present discussion, here is one poser – Why Would you Want to be an Auditor?

For the concluding episode in this series, in December, 2016, we will take up The Road beyond ISO 9001:2015.

We will now turn to our regular sections:mr-pareto-head

ASQ CEO, Bill Troy in his ASQ’s Influential Voice has an interesting article as well: Interview With The Creator of Mr. Pareto Head, which is an absorbing interview with Mike Crossen, the creator of the Mr. Pareto Head comic strip. How a hard-core engineer finds humor in quality and how Mr. Pareto Head came to be has many other lessons for professional as well as personal lives. Meet “Mr. Pareto Head”

We now watch two of the latest ASQ TV  episode:

  • Around the World on a Bicycle, with Quality: While some of us only dream about quitting our jobs and traveling around the world, Sunil Kaushik did it. Kaushik, a Six Sigma trainer and consultant based in India, left his job to cycle the globe and teach quality along the way.
  • Gemba Walks Improve Process, Communication, and Culture: Eileen Serrano, Business Optimization Expert, Roche, describes the process her organization went through to establish daily Gemba Walks and how its culture has changed for the better.
  • Quality Memes: In social media lingo, a “meme” is a photo, video or idea that becomes extremely popular online. What better way to promote World Quality Month this November than to share quality-themed “memes”?
  • World Quality Month: Quality is about reliability, improvement and …fun? That’s right! During World Quality Month in November, meet a quality cartoonist and a man who’s sharing quality tools while cycling around the globe. Plus, learn how you can use social media to make quality jobs, tools and concepts accessible to the community beyond quality professionals. Sunil Kaushik’s Travel Blog: www.trainntrot.com World Quality Month Website: www.worldqualitymonth.org

Jim L. Smith’s Jim’s Gems for the month of October, 2016:

  • Leadership’s Five Key Practices: All quality professionals must practice leadership skills to add value – In order to demonstrate these skills, lookJim's Gems for opportunities that surround you every day. Do not wait for someone to ‘call your name.’ Be aware of what’s happening in your organization, raise your hand, and seize those opportunities. Start small but think big. After all, you have much to gain and little to lose.
  • Make IT Happen: You have to get yourself going, sort through all the noise and complexity, roll up your sleeves, get your hands dirty, and make it happen!

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – October, 2016

Welcome to October, 2016 edition of Carnival of Quality Management Articles and Blogs.

We have already taken up the following topics for the familiarisation of different elements of new version of ISO 9001-

For the present episode we will look at Control of Human Errors in general, and then move over to how that can possibly be addressed in the implementation ISO 9001: 2015.

Human Errors have been well addressed in the past in the literature relating to fields like safety management or health & medical services management. We have picked up a few representative articles here:

Human Error: Causes and Control – by George A. Peters, Barbara J. Peters –  Detailed, practical, and broad in scope, the book explores the field of human error, including its identification, its probable cause, and how it can be reasonably controlled or prevented.

Human factors: Managing human failures – The challenge is to develop error tolerant systems and to prevent errors from initiating; to manage human error proactively it should be addressed as part of the risk assessment process, where:

  • Significant potential human errors are identified,
  • Those factors that make errors more or less likely are identified (such as poor design, distraction, time pressure, workload, competence, morale, noise levels and communication systems) – Performance Influencing Factors (PIFs)
  • Control measures are devised and implemented, preferably by redesign of the task or equipment

Reducing Human Error on the Manufacturing Floor By Ginette M. Collazo, PhD.When we investigate quality events, the focus of those investigations rely on explaining what happened in the process and how the product was affected. A human error usually explains the reason for the occurrence of the deviation; nevertheless, the reason for that error remains unexplained and consequently the corrective and preventive actions fail to address the underlying conditions for that failure… Real CAPA effectiveness will be achieved when the number of deviations decreases. not when particular events fail to reoccur.

Minimising human errors in the workplaceEric Joost – Familiarization with the risks can make an employee feel more comfortable about cutting corners and designing their own way of working, which increases the probability of something going wrong.

As can be expected, not much literature is available yet on this subject w.r.t. its impact in ISO 9001:2015. From what could be searched within reasonable efforts, I have picked up:

Struggling Against Nature – Preventing Human Error in the new ISO 9001 2015 Standard is ppt that was presented by Matt Leiphart at 2016 ISO World Congress and takes a different path in evaluating the requirement.

ISO 9001:2015 Human FactorsShaun Sayers thinks this requirement, no matter how noble in its intent, is practically unenforceable. My guess is that this will actually be ignored….. (he also) can’t help thinking that the standard might have been better if the aim to prevent human error was also included in the Nonconformity and corrective action clause – ISO 9001:2015 Clause 10.2 – too.

Before the jury is out to come to a verdict on the subject, it would be prudent to wait for some more time and allow fairly large number of organizations to implement the new version to really start detecting some strong trends.

In the meanwhile let us also look at a few interesting video clips:

Human Factors in the Clinical Laboratory: Lessons from Aviation Safety – Patrick Mendenhall, BS

Quality Systems: Managing Human Error and CAPA Effectiveness

How Many Ways Can I Screw Up Causes of Human Error

Human Error: Human error is inevitable, but you can do a lot to prevent mistakes

Human Reliability Improvement: Reducing Documentation Errors

For the November, 2016 episode, we will take up Auditing in the new versions of these management standards.

We will now turn to our regular sections:

ASQ CEO, Bill Troy in his ASQ’s Influential Voice in October Roundtable takes up ‘How can employers leverage quality to invite innovation?’. The discussion is indeed engrossing while being as simple as it can be.

We now watch two of the latest ASQ TV  episode:

Jim L. Smith’s Jim’s Gems for the month of September, 2016:

Jim's Gems

  • Statisticians Must Transform – Like other quality professionals, statisticians must add value – In this enlightened age, statisticians and non-statisticians realize tools don’t make improvements, leaders do. To become leaders, statisticians must first understand the basic change that has taken place in the way work is done and grasp how that change demands a clear understanding of the difference between managing work and leading people.
  • Now is Your Time to Act – all sorts of new and meaningful happenings await your choice to take action in order for them to come to life.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.