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Carnival of Quality Management Articles and Blogs

Carnival of Quality Management Articles and Blogs, February, 2019

Welcome to February, 2019 edition of Carnival of Quality Management Articles and Blogs.

We have planned to stage-wise explore the subject of Quality Management – Road Ahead to Digital Transformation during the year 2019, by taking up brief, indicative, discussions on the different related issues every month. Our first step was to visit The Basics of Digitization, Digitalization and Digital Transformation in January, 2019.

Presently, we will lay the foundation of the Digital Quality Management.

A look at the ‘Industrial revolutions and future view’ embedded in the Wikipedia article Industry 4.0 also chalks the path of the development of the quality management in terms of its process of digital transformation.

As may be recalled during 3rd phase of industrialization, the process of automating and digitalizing the quality management started taking roots. The process gained momentum at the level of higher-end, large and complex organizations, and had well permeated to the medium and smaller organizations by the time the winds of 4.0 stage had started blowing.

The organic digitization and the digitalization of the quality management, in effect, resembles the hierarchical model of Automation Pyramid, which  vertically cuts the systems of manufacturing operations into different levels that can be connected to certain types of information, systems, and time frames, which have been defined in a standard model by International Society of Automation (ISA) (ANSI/ISA, 2005) [1]

The automation pyramid according to the ISA 95 model. The five levels, 0-5, are defined in the middle. At each level, the typical system(s) used are showed to the right. Different levels are concerned with different time-frames which are visualized to the left.[2]
resently, smaller organizations have reached the stage of maintaining most the critical data in the digital formats, medium organizations have reached a fair level of using various types of software applications and larger organizations have attained high capability to leverage software and tools that revolutionize the way companies operate; these solutions include Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) systems, Business Process Management (BPM), and Quality Management System (QMS).[3]

The industry, thus, has reached the stage whereat the data collection is on digitized paper-based forms or is directly onto digitalized formats; data processing is through simple to sophisticated spreadsheet applications and the resultant information is accessed / transferred through the home-grown database systems.

Rapidly changing technologies primarily drive the Digital Transformation, but its adoption is dependent on a carefully planned out strategy. Real benefits of digital transformation do not lie in optimizing individual technologies used rather than the overall integration and dependencies of the whole system.[4]

It would not be out-of-place to assume that, by now, most of the quality professionals have a fair degree of exposure to the different types and styles of digital quality management practices. So, in our next episode we will take a closer look at Quality 4.0, and then would take up different components that presently reside within Quality 4.0.

We will now turn to our regular sections:

For the present episode we have picked up article, Jumping To Conclusions About Statistical Data & Events @ Innovation & Entrepreneurship topic of Management Matters Network, by MMN editorial staff, Ed’s Ink , ….Dr. Hamburg’s point: Even when statistical data are above reproach, much leeway still exists for individuals to interpret them in a manner that best supports their mindset and/or prejudices…”Just as the human ear,” Peter F. Drucker wrote, “does not hear sounds above a certain pitch, so does human perception all together not perceive what is beyond its range of perception.” …In his book Innovation and Entrepreneurship, Drucker reminds us, “When a change in perception takes place, the facts do not change. Their meaning does.”.

We now watch two videos of the ASQ TV, which are relevant to the topic of our discussions during the yea :

  • Shared Meanings from Top to Bottom – Charlie Barton, President, Barton Consulting LLC, discusses the importance of shared meanings of words for organizations, and the negative business implications that could occur without that common knowledge.

Jim L. Smith’s Jim’s Gems posting for January, 2019 is:

  • Plan and Execute – Goals give us a sense of accomplishment and reason to celebrate, because we know when we have arrived at our destination. It is important to know where we want to go in our life. If that’s not clear, it will be worthwhile to spend some time to find out.
  • Positive Reinforcement – No matter what you are trying or wanting to do, if you rehearse the future over and over in your mind and see yourself performing perfectly, you will be dramatically increasing your chances of bringing that future into reality.
  • Be Your Best – Focus on those aspects of yourself that you would like to see more of, but do it in a systematic way, and do it over and over, every day. Soon, being yourself will adjust automatically, to becoming your “best” self.

I look forward to receive your inputs / suggestions that can further enrich our discussions on the subject of Digitalization in the Quality Management

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

[1]  Implementing Shop Floor IT for Industry 4.0Magnus Åkerman

[2]  The-automation-pyramid-according-to-the-ISA-95-model

[3]  How Digital Transformation And Quality management Play Important Roles In Optimizing Your Business

[4] Digital Transformation Strategy for Next Generation eQMS

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Carnival of Quality Management Articles and Blogs

Carnival of Quality Management Articles and Blogs – January, 2019

Welcome to January, 2019 edition of Carnival of Quality Management Articles and Blogs.

We plan to explore the subject of Quality Management – Road Ahead to Digital Transformation for the year 2019 by taking up brief, indicative, discussions on the different related issues every month.

We will begin first with The Basics of Digitization, Digitalization and Digital Transformation in our present episode of January, 2019.

Digitization refers to creating a digital representation of physical objects. Computer systems can then use it for various use cases.

Digitalization refers to enabling, improving or transforming business process by leveraging digital technologies and digitized data. That means that digitalization presumes digitization.

Digital transformation is the profound transformation of business activities, competencies, and business models to fully leverage the opportunities of digital technologies..[1]

In other words: Digitizing information makes the data easy to access, making it more efficient than when it was analog. Digitalization of a business process is use of technology to improve or transform it with the aim to generate more revenue and / or to reduce costs. Digital transformation is designing new ways of doing things that generate new sources of value. It is more related to effectiveness. Also, it encompasses all of the enterprise, not just a specific process or function. [2]

The difference between “Digitization”, “Digitalization” and “Digital Transformation” is explained in the chart herebelow:[3]

Digitalization, though, has different meaning to different people. On one hand, J. Scott Brennen and Daniel Kreiss of University of North Carolina School of Media and Journalism refer to digitalization as the way in which many domains of social life are restructured around digital communication and media infrastructures. On the other hand, according to Gartner, digitalization is the use of digital technologies to change a business model and provide new revenue and value-producing opportunities,

Digital Transformation is not the sum of all the digitalization projects going on in the organization at any given time. In reality, digital transformation requires the organization to deal better with change overall, essentially making change a core competency as the enterprise becomes customer-driven end-to-end.

In the final analysis, therefore, we digitize information, we digitalize processes and roles that make up the operations of a business, and we digitally transform the business and its strategy. Each one is necessary but not sufficient for the next, and most importantly, digitization and digitalization are essentially about technology, but digital transformation is not. Digital transformation is about the customer. [4]

The Digital Transformation of a Business presents enormous opportunities for innovation and competitive advantages, which will require a complete rethinking of the organization: cultural, strategic, technological, operational changes … t will be necessary to respond to the new business models supported by new automated business processes that allow to offer the new offer of products and services to its customers.[5]

Digitization (the conversion), digitalization (the process) and the digital transformation (the effect) therefore accelerate and illuminate the already existing and ongoing horizontal and global processes of change in society.[6]

Layers of Digital Transformation for organizational considerations

In our next episode we will take a closer look at Digital Quality Management.

We will now turn to our regular sections:

For the present episode we have picked up article, Where Most Companies Go Wrong In Digital Transformation @ Competitive Strategy topic of Management Matters Network, by Peter Bendor-Samuel, CEO of Everest Group ….the mind-set of managing digital transformation as an event, rather than a multi-year journey, is where most companies go wrong. Success requires change in two key aspects: it must be budgeted and managed differently.

We now watch two videos of the ASQ TV, which are relevant to the topic of our discussions during the yea :

  • Quality and Technology – This episode talks about how quality and technology can be woven together. Author Sunil Kaushik has found ways to use virtual reality applications to enhance current processes. Bill Hathaway says agile process helps process design keep up with technological advances.

“Virtual Reality for Quality”, Sunil Kumar V. Kaushik, 2017

Full Interview with Bill Hathaway

  • Digital Transformation – When we hear terms like Industry 4.0 and Quality 4.0, they may seem too broad for you and your organization to be able to take any specific action. Where do you start? One place to start is by doing what’s called a digital transformation.

Quality Experience Telemetry

Jim L. Smith’s Jim’s Gems posting for December, 2018 is:

  1. Pursuit of Customer Satisfaction is not just about what is required to make improvement happen. It is also about the need to be dissatisfied with the status quo, to cause the organization to continuously seek change, and to stimulate the restlessness for the pursuit of improvement…It is part of management’s responsibility to keep the process of the pursuit as simple as possible, to maintain relevancy, and to keep the effort on track. If this doesn’t happen, the organization will likely become confused and improvement efforts fragmented and ineffective.
  2. Expectations, in simple terms, are a strong belief that something will happen sometime soon or in the future…However, many people don’t realize that expectations also serve as a self-fulfilling prophecy. A self-fulfilling prophecy is an event that, because it is predicted and expected, is therefore more likely to happen, and even caused to happen…Norman Vincent Peale, the late American minister and author famous for his concept of positive thinking, said, “We tend to get what we expect.”

I look forward to receive your inputs / suggestions that can further enrich our discussions on the subject of Digitalization in the Quality Management

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

[1]  What is Digital Transformation, Digitalization, and Digitization –  Amancio Bouza, PhD

[2]  Digital transformation of Procurement : a good abuse of language?

[3]  Digital Business Models and Platform Economy

[4]   Digitization, Digitalization, And Digital Transformation: Confuse Them At Your Peril

[5]  Process Digitalization in Digital Transformation

[6]  Leadership in the Digital Age – a study on the effects of digitalization on top management leadership – Shahyan Khan