Carnival of Quality Management Articles and Blogs – February, 2018

Welcome to February, 2018 edition of Carnival of Quality Management Articles and Blogs.

We have chosen the theme –Dorian Shainin of Jim L. Smith’s three part article – Dorian Shainin’s Influence on Quality Professionals – for our February, 2018 episode.

Before we go the Jim Smith’s article(s) in details, let us first know a little more about Dorian Shainin and his method(s).

Dorian Shainin was one of quality’s most accomplished contributors, died January 7, 2000 at the age of 85. Shainin had acquired nearly 60 years’ experience improving the professional approach to industrial problem solving.. Among the awards bestowed upon Shainin are ASQ’s Brumbaugh Award, the Edwards Medal, the Eugene L. Grant Award and the Shewhart Medal. In 2003, ASQ established a medal to recognize the development of statistical methods for solving quality problems in products or services. The medal was named for Dorian Shainin. The medal is presented at the annual ASQ World Conference on Quality and Improvement. More information on the Shainin Medal is available @ asq.org/about-asq/awards/shainin.html.

Shainin wrote more than 100 articles and was the author or co-author of several books, including Managing Manpower in the Industrial Environment; Tool Engineers Handbook; Quality Control Handbook; New Decision-Making Tools for Managers; Quality Control for Plastics Engineers; Manufacturing, Planning, and Estimating Handbook; and Statistics In Action.

ShaininR : The Red XR Company – Shainin’s most significant contribution was his discovery of the Red X model of systems variation. The prevailing wisdom held that variation causes could be discovered and controlled until the system reached a state of statistical equilibrium. At that point, the remaining causes were believed to be random and undiscovered. Any further improvement would require a redesign of the system. However, Shainin found that by talking to the parts, he could find variation causes within stable systems. He concluded that Juran’s Pareto principle must apply to the causes of system variation. No matter how many causes had already been identified and controlled, among the remaining causes there must be one that contributed more to the overall variation than any other  – The Red X. He called this cause-effect relationship the Big Red X. To support his system Shainin created more than 20 engineering and statistical tools that aided in the search for the Red X.  Shainin followed three principles for solving variation problems:

  • There is always a Red X.
  • The fastest route to identifying the Red X is a progressive search using a process of elimination.
  • Talk to the parts with tools that are both rigorous and statistically simple.

Background on Shainin based problem solving –  Jo Moore – Real-life quality problems, just like people, are simultaneously different and the same. It is impossible to get a tough problem solved by just applying a pre-defined ‘cook book recipe’. Recognizing the distinctive characteristics of a problem is critical since the devil can lie in the detail… Problem solving is very much a human activity and reasoning has a prominent role in it… Erroneous beliefs and faulty reasoning can doom problem solving to failure… Lack of structure is another hurdle that can complicate problem solving activities. The circumstances in which tough problems have to be analyzed and solved is often not clear from the start… An effective approach takes all these aspects into account!… Statistical engineers, following the discipline developed by Shainin, solve problems by finding “what is different?”

Cause-to-effect versus effect-to-cause

For those who would prefer a brief introduction, the video clip – Shainin based problem solving | Philips Innovation Services – is a good source.

An Overview of the Shainin System TM for Quality Improvement – Stefan H. Steiner and R. Jock MacKay – The goal of this article is to provide an overview of SS, a critical assessment, and a brief comparison with other industrial problem solving systems.

Shainin method: edge over other DOE techniquesA.K. Verma ; A. Srividya ; A.V. Mannikar ; V.A. Pankhawala ; K.J. Rathanraj –  Shainin methods refer to a collection of principles, which make up the framework of a continually evolving approach to quality. After the classical design of experiments (DOE) and Taguchi DOE, the third approach is Shainin DOE, which is a collection of simple, but powerful techniques invented or perfected by Dorian Shainin of the United States. In this paper, three cases of Taguchi experiments have been taken from literature and the above method has been tried to find out whether the authors have got the positive results from their experiment. If not, authors emphasize on the importance of giving the check in the start of the experiment (screening experiment) with minimum number experiments prior to the Taguchi approach.

Another Look at Dorian Shainin’s Variable Search Technique – Tirthankar Dasgupta, Nagesh Adiga, C. F. Jeff Wu – The article provides an in-depth analysis of Shanin;s variable search  (VS) method.

Quality 2020 – A study by AIAG conducted in conjunction with Deloitte entitled Quality 2020 Report  – This study illustrates the Automotive Industry’s View of the Current State of Quality and a Strategic Path Forward : “OEMs and Suppliers both identify Problem Solving is their #1 most critical issue.” 

Dorian Shainin’s Influence on Quality Professionals ǁ Part II ǁ Part III : Shainin, like Juran who popularized “the vital few and trivial many” (also known as the Pareto Principle), came to realize that quality defects had an unequal frequency in that only a relative few accounted for most of the defects. This led to what he called the Red X, which he theorized was the primary cause of process and product problems. Shainin stressed “talking to parts” which consisted of swapping pairs of parts of functional and non-functional parts until the culprit was discovered. With the Shainin method there was a certain degree of a theoretical step, but mainly it was to determine possible causes of a problem. This was accomplished by one or more techniques designed to determine root cause or the Red X.

Why haven’t we heard much of Shainin’s methods since the Six Sigma/lean operations rage has taken hold? That’s not easy to pinpoint. One reason may be that users who are aware of his philosophies aren’t willing to accept product that’s “good enough.”

What came to be known as the Shainin System (SS) was developed for problem-solving in medium to high volume processes where data are readily available, statistical methods are widely used, intervention in the process is difficult, and ‘conformance to specification thinking’ was expected.

A hidden benefit of SS just might be that it prevents a lot of impulsive, poorly designed experiments which are wasteful and expensive. One reason why certain problems are unsolved is because people often take ineffective approaches. Their approach is usually based on a set of assumptions, tools and techniques that are less effective for solving tough, chronic quality problems.

In the current environment, the tendency is to focus on the complexity and not simplicity, The Shainin System, however, focuses on simplicity. We may be statistically more sophisticated, but is that what we really seek? I think not. As Leonardo DaVinci said, “Simplicity is the ultimate sophistication.”

We conclude our discussion with a video clip we have an interview by Dr. ReVelle , of Continuous Improvement TV, of the founder and principal of Shainin Consultants, Inc., Dorian Shainin, about “Statistical Engineering,” his simple but extremely effective full factorial design of experiments.:

Gaining World Class Quality with Statistical Engineering

We will now turn to our regular sections:

For the present episode we have picked up Josh Steimle’s article Focus On Outputs, Outcomes And Obstacles@ the column Measuring Performance (People & Enterprise) @ Management Matters Network, which discusses on the effect(s) of focusing on outputs, outcomes and obstacles as an integral part of the performance management system.  .

We now watch one of the latest ASQ TV  episodes:

Utilizing 5S in Everyday LIFE; ASQ member Alexander Tucker is a Chemist at Capsugel. While quality is important on the job, he has been using the 5S tool in his home life. You won’t stop smiling as he humorously recounts the ways he has organized his bathroom, planned trips to the grocery store and even trained his dog to be a quality canine.

Jim L. Smith’s Jim’s Gems postings for January, 2018 are:

  • Thoughts Influence Your Future:  No matter what you truly believe, when we focus our thoughts, we unleash tremendous energy working to achieve what we think about. When we choose to respond in positive and productive ways, it is relatively easy to predict or influence a positive, productive future – a future that we can essentially predict on a day-to-day basis.
  • Self-Awareness: The first thing is to realize that all meaningful and lasting change starts on the inside and works its way out! Therefore, if you want to be different than the way you are now, you must work on changing your self-awareness. You can use positive affirmations and visualizations to help, and once your self-awareness changes, you don’t have to work so hard to behave differently and success will come easier.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

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Carnival of Quality Management Articles and Blogs – January, 2018

Welcome to January, 2018 edition of Carnival of Quality Management Articles and Blogs.

We open account of 6th year of our Blog Carnival with the present January, 2018 episode with Law of Opposites.

The first ever reference would naturally be to the Newton’s Third Law: To every action there is always opposed an equal reaction; or, the mutual actions of two bodies upon each other are always equal, and directed to contrary parts.

In respect of the applied sciences, the Principle of Opposites finds a very respectable and important mention on the Carl Jung’s treatises of Analytical Psychology. Jung described the operation of psyche in terms of three principles. He states that in terms of The Principle of Opposites, the energy of the psyche comes from the contrast between two opposite thoughts or desires, and then in terms of The Principle of Equivalence If you acknowledge your opposite thought, the energy is used to help your psyche grow; if you deny it, the energy goes into a complex that develops around an archetype.. This is followed by The Principle of Entropy, which in effect states that in the case of the psyche, as we grow older, extreme differences, such as masculine and feminine, become less extreme and we better acknowledge or “transcend” the opposite tendencies in us leading to a more balanced and stable personality….Thus, according to this model, the goal of life is to transcend the opposites within one’s psyche and develop a balanced personality or self, in which every aspect, conscious and unconscious, personal and collective, is expressed and harmonized.

The Law of Opposites, in the simple terms, states that no sooner will you call something into your reality than its exact opposite will also appear-and always first.

Law of OppositesDr. Mahboob Khan :  “Conversations with God” states, “The moment you declare anything, everything unlike it will come into the space.” This is known as the law of opposites.

The law of opposites presents the perfect opportunity for us to take full responsibility for our choices. All too often we choose the smaller choice, the painful yet comfortable choice, instead of pushing back on our craving.

So what is this law of opposites and why does it appear to conflict with the law of attraction, you may ask?  The law of opposites is simply providing a contextual field for our true desires to be experienced. We cannot know the joy and the power of stepping into a new creation without the resistance that this law provides.  Life is meant to be experienced, and the only way to do so is for the opposite of our desires to be present to show us the way. The application of this knowledge is crucial in overcoming addiction, obsessions, and compulsions. Why? It requires that one put faith in something outside of themselves. We must first believe that what is working for others can work for us. Then we have to put trust in something that is unseen.  When we experience the reward of this blind faith, we begin to build upon it.

Appreciating The Law of Opposites To Manifest What You Want … Here are seven tips:

  1. Bless the experience and say thank you.
  2. Be open to uncover any subconscious beliefs and programs potentially contributing to what you are experiencing that are ready to be healed, released, and replaced.
  3. Listen to your inner wisdom and guidance for clarity and perspective. It is the Gift of Wisdom that helps us to discern the difference between being up against a wall or at the entrance to a doorway.
  4. Allow your curiosity and wonder to guide you to a more joyful experience. Unleash the power of your imagination to dream of possibilities and opportunities on the horizon.
  5. Put your attention on all the gifts and blessings in your life. Gratitude is a powerful attitude shifter that moves us from a state of constriction to expansion.
  6. Remind yourself that the Law of Opposites exists to light the way to your desires. Monitor your thoughts and judgments so that you see and feel the truth rather than react to the story and illusion you are creating in your mind.
  7. Use your spiritual practices to stay connected to your heart and The Divine. Choose to do things that bring you joy. Reach out to the people who love and celebrate you.

The Important Law of Opposites .. Don’t be scared of what you don’t want…instead use it as a tool to get crystal clear on what you do want and start taking inspired action toward it.

The Law of Opposites—How Backward Thinking Can Change Your Life : The Law of Opposites says that I can always make a bad situation better by inputting positive energy into it as opposed to negative.

After these articles that explore various soft aspects of the Law of Opposites, we get a direct reference to the world of business:

Law 9 of The 22 Immutable Laws of Marketing : Law of opposite:

If you’re shooting for second place, your strategy is determined by the leader.

Leverage the leader’s strength into a weakness.

Don’t try to be better than the leader, try to be different. E.g. By offering ‘free’ voice and SMS bundled with 4G data, Reliance Jio threw out the pseudo-competition rule book the existing warlords of the mobile service arena in India.

Sounds correct although doesn’t apply to those who do have ambitions to overtake the leader (e.g. Excel killed Lotus 1-2-3 by being a better spreadsheet, not a different spreadsheet).

We will now turn to our regular sections:

For the present episode we have picked up Maximizing Opportunity (Not Profits) Is The Name Of The Game @ the column The Drucker Perspective @ Management Matters Network, which provides a unique opportunity learn from business masterminds and become a more effective competitor.

We now watch one of the latest ASQ TV  episodes:

  • Quality and Technology talks about how quality and technology can be woven together. Author Sunil Kaushik has found ways to use virtual reality applications to enhance current processes. Bill Hathaway says agile process helps process design keep up with technological advances.

 + “Virtual Reality for Quality”, Sunil Kumar V. Kaushik, 2017

 + Full Interview with Bill Hathaway

Jim L. Smith’s Jim’s Gems postings for December, 2017 are:

  • Power To Achieve: Benjamin Franklin was the first to say, “By failing to prepare, you are preparing to fail.” Therefore, failure becomes the default option to success…Once we clearly commit to a specific target; our mind uses feedback, just like GPS, to keep us on track. This feedback, positive and negative, coming from our internal and external surroundings is used to adjust our behaviors and actions…It’s important to have a clear vision of your target. Once that’s done, set milestones to help you achieve your target, and assess your progress. Write your plan down so your path is well-defined but remain flexible
  • Self-fulfilling Prophecy: We cannot alter the situations because we have little control over what is happening; however, we can change how we react to it…The self-fulfilling prophecy, however, can be pointed in a different direction. Something as simple as a sincere greeting or a heartfelt smile can defuse tension – in you as well as in the receiver. It can also be very contagious!.. Be prepared for frustrations and challenges but meet them with a positive attitude.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – December, 2017

Welcome to December, 2017 edition of Carnival of Quality Management Articles and Blogs.

With our last issue for 2017, we will have opportunity to celebrate completing 5 years of the Carnival of Quality Management Articles and Blogs. Howsoever retrospect I may, I will confine that analysis for myself so as to help chart the course this blog carnival chart in 2018. That leads to me search for Trends To Look for in 2018 and set it up as the topic for our December, 2017 issue.

5 Quality Management Trends To Watch Out For In 2018:

Trend #1: Quality is omnipresent

Trend # 2: Manage quality as project

Trend # 3: Quality as a strategic tool

Trend # 4: Sustainability and Quality management

Trend # 5: Quality Management is SMAC – Social Media, Mobility, Analytics & Cloud-ked

The Leading Quality Management Trends For 2018 also reflects a similar thought process:

  • Quality management will become universal
  • Quality management will be implemented as a project
  • Quality will be used as a strategic tool
  • Social media integration in quality initiatives
  • Internet of Things implementation in quality initiatives
  • Quality management and sustainability will be integrated
  • Cloud-based quality management system

We now broad-base our look:

Top 5 Trends For Marketers And Entrepreneurs In 2018

  1. We are in an experience economy. Antiquated rules of engagement no longer apply.
  2. In the age of experience, EVERYONE is a customer.
  3. We are in an era of purposeful business driven by collaboration, inclusion, and the notion of leaving the world a better place. Empathy is the NEW BLACK.
  4. Stop worrying about Artificial Intelligence. Start focusing on Augmented Intelligence – where man’s abilities will be enhanced by machine learning and cognitive technology.
  5. Don’t just be smart. Be emotionally intelligent – As Simon Sinek told us all this year, it is much more important today to focus on the why and who as opposed to the what.

Top 10 Manufacturing Trends For 2018 – According to a recent IQMS survey, to 92% of manufacturers say product quality defines their success in the eyes of their customers.  56% of manufacturers find their customers most frequently demand short notice production capabilities as a value-added service. 50% define their success by their ability to meet on-time deliveries consistently… Expect manufacturing trends for 2018 to focus on meeting and exceeding those challenges with the best product quality possible to drive the most efficient path to higher growth:

  1. 2018 is going to be a pivotal year in manufacturing software usability.
  2. Demand for manufacturing engineering, business analysts capable of xinterpreting operational data, and data scientists who are familiar with manufacturing will skyrocket.
  3. Despite the many fears that robotics will take jobs, in 2018 robots will be given repetitive, manual tasks freeing up engineering and production teams’ time for more cognitive, valuable tasks.
  4. Nascent technologies including collaborative robots, 3D printing, virtual reality and voice-activation assistants will be piloted next year with broad adoption by 2021.
  5. Industry 4.0 and smart factories will win more converts in 2018 driven by the need to improve product quality and enable more efficient strategies for attaining compliance.
  6. OEE and traditional metrics of manufacturing performance will go through a transformation due to real-time monitoring and predictive analytics.
  7. Reducing global supply chain risk through by more effective quality management strategies, compliance programs, and supplier collaboration will become a strategic priority.
  8. The Internet of Things (IoT) hype of having a sensor on literally everything on a shop floor will give away to unique use cases where millions of dollars of savings are attained and higher accuracy levels achieved.
  9. Manufacturing Intelligence will emerge as the system of record, providing a wealth of data to drive more efficient production operations.
  10. The combination of new on-premise, hosted and cloud-based manufacturing applications will make integration a critical success factor for manufacturing in 2018.

The Top Business Trends To Look Out For in 2018

  • The arrival of Augmented Intelligence – Augmented intelligence is, for many industries, a fundamental part of work. Instead of replacing productive workers, technology at this stage is being used to amplify performance.
  • Artificial Intelligence moves to the mainstream – Artificial intelligence has been democratized…..AI is still in its infancy so job loss for most people is negligible. And it’s likely to stay that way for at least the next decade. That’s good news for most people because it means they won’t be replaced, at least until…
  • Automation achieves dramatic growth – Automation, driven by AI and advanced hardware, is set to disrupt work as we know it. We’re automating traditional jobs out of existence on a daily basis.
  • The end of quality, the rise of the experience economy – Quality is a given. It’s not something you’re rewarded or recognized for. It’s expected, but its an afterthought. People want companies to provide a consistently wonderful experience from beginning to end. The good news is, if the experience and values are there, customers are willing to spend more.
  • The brick and mortar apocalypse-trends are accelerating as businesses struggle to adapt to the new paradigm(s).
  • Values over the bottom line – Shared values have always been important to customers. The expectation and demand for these values continue to grow. Customers expect you to understand what matters most to them. Then, they expect you to use that data to capture their attention and improve their wellbeing.
  • The frightful 5 monopoly – We’re addicted to the frightful five – Google, Amazon, Apple, Facebook and Microsoft. They’ve created an ecosystem that’s filled with your friends, family and favorites. They’ve created a business model around two specific ingredients – constrained relationships and dedicated relationships. Constrained relationships use pain to keep us connected. Regret avoidance, loss aversion and a desire for control keep us locked in. Dedicated relationships rely on shared values, benevolence, integrity and competence. The intangible details motivate us to stay. These frightful 5 have embedded them deeper into these cues.
  • Blockchain everything – In essences, blockchain is a different way to process transactions or records. Like a shared document that can be recorded and remembered several different ways. Blockchain is emerging in healthcare as well as financial tech. And no matter the fate of Bitcoin as a currency, blockchain will be here to stay. This is an excellent primer about how blockchain works and its underlying technology.

We will now turn to our regular sections:

For the present episode we have picked up the two-part article, Crafting & Executing Strategy: Part 1 and Part 2 @ the column The Drucker Perspective @ Management Matters Network.

For Peter F. Drucker, strategic thinking was not a mechanistic set of rules but a process of thinking through the organization’s purpose and objectives.  According to Drucker, executives in organizations of all kinds and sizes must start by systematically asking themselves three questions:

  • How do we make our present organization more effective?
  • How do we identify and realize the organization’s potential for growth?
  • How do we make our existing organization into a different organization for a different future?

Said Drucker: “Each of these questions requires a distinct approach… Each asks different questions… Each comes out with different conclusions… Yet they [are] inseparable…

The remainder of this two part article focuses on the question “what should our business be?”

ASQ CEO, Bill Troy section does not have anything of interest at present.

We now watch one of the latest ASQ TV  episodes:

  • Quality Gurus :  In this episode of ASQTV, we’ll look back at six thought leaders who changed the quality landscape.

“Guru Guide”, QP, 2010

  • Auditing Process-Based Quality Management Systems (Part 1 of 2) and (Part 2of 2) – Learn the basics of internal quality auditing and process auditing directly from Jack West and Charles Cianfrani, co-authors of How to Audit the Process-Based QMS, Second Edition. Part 1 covers the following topics:
  • What is an audit?
  • How to prepare for an audit
  • How to plan an audit

Part 2 focuses on how to conduct an audit and prepare an audit report.

  • Root Cause Analysis for Beginners (Part 1 of 2) and (Part 2 0f 2) – Jim Rooney, an ASQ Fellow and quality veteran with more than 30 years’ experience in numerous industries, walks through the basics of root cause analysis in this two-part webcast series.

From Quality Magazine, we pick up three articles that are more in alignment with the main topic of the present episode:

  • 2017: A Year of Transitions in ISO-related StandardsAaron Troschinetz – The most important thing is not to simply meet the requirements but to identify how and why the requirements work to make organizations better.
  • A Paradigm Shift to a Culture of QualityChuck Cimalore – Manufacturing professionals in quality assurance and process improvement are not new to understanding the importance of quality. However, do they know the difference to be made in creating a culture of quality with regards to driving the policies, practices, and processes needed to accomplish an organization’s work? Developing a culture of quality begins with embodying core values: guiding philosophies, behaviors, and attitudes that, when combined, contribute to day-to-day operations.
  • The Next Generation of Manufacturing ProfessionalsEdward McMenamin – Recruitment, diversity and outreach are key to filling the manufacturing jobs of the future.

Jim L. Smith’s Jim’s Gems posting for November, 2017 is Today. – Looking forward to next month, or even next year, what actions will you wishes you had already taken? Now, today, is your chance to change each of them from a future wish into the present reality…Today, the future is yours to write so be the author of your destiny.

It is on that note that we end 2017 and look forward to a more meaningful 2018.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – November, 2017

Welcome to November, 2017 edition of Carnival of Quality Management Articles and Blogs.

Our topic for November, 2017 is Design Thinking.

We had noticed the subject in our previous episode in an article Apply Design Thinking to Quality Practices.

I have exhaustively drawn excerpts from Prem Ranganath’s article The Art of Quality, which states that Design Thinking is an opportunity to humanize quality and continuous improvement.

As may be seen in the above Visual from IDEO as a reference, traditionally quality and continuous improvement initiatives are largely driven by viability and feasibility considerations. Integrating design thinking with improvement initiatives brings the ‘human’ element into focus, by driving conversation on ‘desirability’ of the solutions being proposed for implementation.

This Visual shows the integration of a Design Thinking flow represented by the steps Empathize, Define, Ideate, Prototype and Test with the DMAIC approach for continuous improvement. Integration of design thinking methods adopt a humanized approach to characterizing (challenges and opportunities) current state.

Design Thinking was popularized by David M. Kelley and Tim Brown of IDEO and Roger Martin of the Rotman School. A very good, short video on the topic was recently published by the Harvard Business Review blog . For a more detailed explanation please read the paper, “Design for Action” written by Brown and Martin.

As stipulated by a paper recently published by Creativity At Work, “Design Thinking is a methodology used by designers to solve complex problems, and find desirable solutions for clients. A design mindset is not problem-focused; it is solution focused and action oriented towards creating a preferred future. Design Thinking draws upon logic, imagination, intuition, and systemic reasoning, to explore possibilities of what could be—and to create desired outcomes that benefit the end user (the customer)”.

The three major stages of Design Thinking are:

  1. Observe customer behavior; define unarticulated needs
  2. Ideate, Prototype, experiment and test
  3. Bring the new concept to life; open new markets

What differentiates Design Thinking from traditional Voice of Customer collection approaches is the emphasis placed on observation of behaviors rather than relying on customers’ input to satisfaction surveys.

Michael Sabah has curated several articles on the subject – Design Thinking: Get a Quick Overview of the History; DESIGN THINKING | methods & tools; How Design Thinking will fix Design Thinking; Prototyping in Design Thinking: How to Avoid Six Common Pitfalls

Why is Design a CEO Matter? – Tim Brown – CEO of IDEO – In order to compete today, CEOs need evolutionary skills that will ensure their survival in a fast-changing climate. Business fitness now means learning how to be agile, resilient, and creative. It means adapting to the marketplace in quick generational cycles. That requires a brave new brand of leadership, and from our vantage point, as we work alongside companies young and old from around the globe, it requires being able to think like a designer.

A few videos to better understand the concept:

Design Thinking – Tim Brown, CEO and President of IDEO

‘What Is Design Thinking?’ gives better understanding of what design thinking is all about.

How It Works: Design Thinking – For more information on IBM Design Thinking, please visit: http://www.ibm.com/design

Stages of Design Thinking

Stanford Webinar – Design Thinking = Method, Not Magic – In this webinar Bill Burnett, consulting assistant professor and master in design thinking at Stanford University, as he shares three barriers organizations face when adopting an innovative culture and how to overcome them.

ABC Nightline – IDEO Shopping Cart – In 1999, ABC’s Nightline tried to describe IDEO’s approach by commissioning us to design a better shopping cart, and filmed the entire process. 17+ years later, the video is still shown in classrooms across the globe as a lesson in design thinking and team collaboration.

We will now turn to our regular sections:

For the present episode we have picked up one article The 4 Dos Of Change Management @ the column Effective Management @ Management Matters Network.

  1. Build a business case – Spell out why change is needed.
  2. Communicate the changes systematically – share the right things with the right people at the right time, or there is great risk of inadvertently rev up the rumor mill
  3. Mobilize your employees from the onset – When employees feel involved, they’re more invested in and supportive of the effort—and less likely to offer resistance.
  4. Roll out in phases and celebrate small wins

The reality is that change is happening all around us all the time, leaving us with two choices: embrace it to get ahead of it and manage it proactively, or resist it and let it drag us to our fate.

ASQ CEO, Bill Troy section does not have anything of interest at present.

For the present, we continue with the practice of picking up one article form ASQ.org site: Forward Progress – Looking back at quality’s evolution over the past 50 years and seeing where the movement is headed:

We now watch one of the latest ASQ TV  episodes:

  • EFFECTIVE COMMUNICATION USING QUALITY TOOLS – Sam Yankelevitch, CEO, Xpress Lingo Solutions, discusses the importance of using quality tools to improve invisible processes like communication to positively impact our physical processes.

Jim L. Smith’s Jim’s Gems for the month of October, 2017:

  • Dissatisfaction : It is easy to look for others to blame for our failures, discontent and dissatisfaction. Maybe that’s part of our human frailty. The alternative is to choose to embrace our failures, fully own them and be responsible for our own dissatisfaction. The result is that our willingness to own it will make it go away.
  • Quality and Lean Partnership must be linked. The purpose of quality has always been to concentrate on the process and identify sources of variation, control or eradicate them, and provide the customer, as much as is possible, product they are willing to purchase. Lean, Six Sigma, or for that matter any tool, must take this role of quality management into consideration.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – October, 2017

Welcome to October, 2017 edition of Carnival of Quality Management Articles and Blogs.

Our topic for October 2017 is World Standards Day : Each year on 14th October, the members of the International Electrotechnical Commission (IEC), International Organization for Standardization (ISO) and International Telecommunication Union (ITU) celebrate World Standards Day, which is a means of paying tribute to the collaborative efforts of the thousands of experts worldwide who develop the voluntary technical agreements that are published as international standards.

The theme for World Standards Day, 2017 was ‘Standards make cities smarter.’ Sufficient fresh water; universal access to cleaner energy; the ability to travel efficiently from one point to another; a sense of safety and security: these are the kinds of promises modern cities must fulfil if they are to stay competitive and provide a decent quality of life to their citizens.

The winner poster of the 2017 World Standards Day by Reza Rahimian

More about the WSC and Information on previous celebrations (1998-2015) to see all previous World Standards day posters.

Setting standards is the key to building smarter cities: Eswaran Subrahmanian

What are Smart Cities? | Larissa Suzuki | TEDxUCLWomen

How we design and build a smart city and nation | Cheong Koon Hean | TEDxSingapore

Smart Cities – The Untold Story: Mischa Dohler at TEDxLondon City 2.0

Benefits of Smart Cities – #WorldStandardsDay2017 Gabriel Hernández from Mexico is winner of the video contest

We will now turn to our regular sections:

For the present episode we have picked up one article(s) Be Data Literate: Understanding Why Aggregated Data Misleads, Misinforms, Misdirects: Part 1 & Part 2 @ the column Measuring Performance (People & Enterprise) @ Management Matters Network.

Not a day goes by that we are not being subjected to cheating charts, meaningless statistics, improper comparisons, and erroneous conclusions.

Worse, by failing to apply what might be called elementary statistical analysis to a variety of societal and management problems, it’s near impossible to separate a problem’s symptoms from its causes.

To arrive at the definition of the real problem and the development of alternative and effective solutions requires an approach thoroughly grounded in scientific and statistical thinking.

From this point forward, we ask you to internalize this basic truth: Overly-aggregated data misleads, misinforms, and misguides.

For any manager looking to flex their leadership acumen, he or she must not only be able to read data, but have the ability to detect the forces that skew the accuracy of its results as well.

It is called homogeneity.

Simply put, homogeneity of data refers to whether or not the total data set from which measurements were computed conceals important differences between or among what statisticians call “rational subgroups or just plain subgroups.”

To Sum It All Up:

  1. An aggregated performance measurement is of limited diagnostic value.
  2. Through the process of isolating and analyzing variation among relevant subgroups, you can locate the “root cause” of the problem.
  3. Management action is required to deal with the “root cause” of the problem. (A reminder: A decision is not an action. A decision is a good intention. Decisions must be converted into action).
  4. Faulty conclusions and/or policies inevitably flow from a dataset that is not homogeneous with respect to the performance measurement under investigation. In other words, the wrong problem is being solved.
  5. Statistical procedures detect significant variation among subgroups. If significant differences in a performance characteristic (because of thoughtful subdivision of a data set) are found to exist, the reasons for the variation must be investigated and eliminated from the process.
  6. After the “causes” of the variation are discovered and eliminated, the performance measurement under investigation improves.

ASQ CEO, Bill Troy section has one interesting article on how to Apply Design Thinking to Quality Practices.  The subject of Design Thinking calls for a full-fledged post in blog carnival series. So, we will take that up in our November, 2017 issue.

For the present, we continue with the practice of picking up one article form ASQ.org site. For our present edition we will fall back upon a 1991 interview – Statistical Quality Control in World War II Years – by Eugene L Grant [Born: 1897|Died: 1996] that translates important memories into historical documentation…….. Although Eugene L Grant is best known for Statistical Quality Control, his contributions extend beyond the boundaries of the quality profession. Industrial quality control was only one of the areas in which he specialized. He authored books in several other areas, including engineering economy, depreciation, and accounting, and one of those books outsold Statistical Quality Control.

We now watch one of the latest ASQ TV  episodes:

If we search for Likert Scales and Data Analysis on YT, we will find quite a few more informative videos on the subject.

Jim L. Smith’s Jim’s Gems for the month of September, 2017:

Fundamentally, disposition limits are focused on product, not process, control. The decisions they drive are focused on what to do with product that has already been processed through a specific process step or set of steps. The basic decision involved is whether a specific group of product should be allowed to move on for further processing and eventually become finished product worthy to be shipped….

Specifically disposition limits differ from process control limits in three areas.

  1. Disposition limits are applied to a finite group of product that has already been manufactured. Control limits, on the other hand, are applied to the manufacture of current and future operations of a process for variable amounts of time and processed product.
  2. Disposition limits are focused on product control to minimize overall producer and customer costs. Control limits are focused on process control and are ideally determined by appropriately balancing false signal rates with required levels of sensitivity.
  3. Disposition limits and process control limits differ in the amount of risk they impose on a manufacturing operation. It sounds strange but the risk associated with determining the fate of a finite lot of product outside the appropriate limits is often perceived as much less than the risk of determining the fate of the associated process. Something has to be done with the product that has already been produced outside the appropriate limits but that decision is only applied to that finite lot. However, adjusting a process will potentially impact all future product through the affected process step.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – September, 2017

Welcome to September, 2017 edition of Carnival of Quality Management Articles and Blogs.

Our topic for September 2017 is Industry 4.0. This was a concept that had been mentioned in our July, 2017 post for further discussions in the next issue. We will take a quick look at the first few articles appearing in Google search.

Industry 4.0 is a name for the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things, cloud computing and cognitive computing…Industry 4.0 creates what has been called a “smart factory”. Within the modular structured smart factories, cyber-physical systems monitor physical processes, create a virtual copy of the physical world and make decentralized decisions.

Industry 4.0 – The future of the Factory: The fourth industrial revolution has been introduced in recent years. It’s said that Industry 4.0 is the future of the factory where both the objects, which will be equipped with RFID devices, and the machines, will intelligently to communicate with each other in a secure networked environment. In the smart factory, intelligent machines can perform complex tasks while communicating with other machines. The machines will be able to detect mechanical issues or material shortages and then send instant messages to a live person for immediate troubleshooting.

industry_40_factory

What Everyone Must Know About Industry 4.0Bernard Marr – The question, then, is not if Industry 4.0 is coming, but how quickly.

5 things you should know about Industry 4.0Jamie Hinks – First things first – this isn’t a new technology. Nor is it a business discipline. It is in fact a new approach to achieve results that weren’t possible 10 years ago thanks to advancements in technology over the past decade.

Industry 4.0: Building the digital enterprise – This PwC research shows that first movers are transforming into digital enterprises. Industrial companies need to act now to secure a leading position in tomorrow’s complex industrial ecosystems.

Manufacturing’s next actCornelius Baur and Dominik Wee – A closer look at what’s behind Industry 4.0 reveals some powerful emerging currents with strong potential to change the way factories work. It may be too much to say that it is another industrial revolution. But call it whatever you like; the fact is, Industry 4.0 is gathering force, and executives should carefully monitor the coming changes and develop strategies to take advantage of the new opportunities.

SVGZ_Manufacturing's next act_ex1

Industry 4.0: It’s all about the peopleDouglas K. Gates   : The adoption of i4.0 will have a profound impact on the manufacturing workforce. Organizations should start planning the transition today.

We back up these this broad overview with a few video clips:

Industry 4.0 – Germany’s 4th industrial revolution

Industrie 4.0 – The Fourth Industrial Revolution

Documentary | The Fourth Industrial Revolution

The next manufacturing revolution is here | Olivier Scalabre

Implementing Industrie 4.0: This is how it works!

The World In 2050 – Future Earth – BBC Documentary 2017

We will now turn to our regular sections:

For the present episode we have picked up one article The 3 Reports Every Manager Should Use To Identify High-Performers @ the column Measuring Performance (People & Enterprise) @ Management Matters Network. The article is an excerpt originally published on Entrepreneur and is from Riaz Khadem and Linda Khadem’s book Total Alignment. The Focus Report shows an employee’s performance as it relates to the actual status of each of the process indicators assigned to them. The Feedback Report is a summary of the “good news” and the “bad news” based on the status of your employee’s indicators. It illustrates the factors that have fallen below the unacceptable range in status and those that are above the satisfactory level. Those that fall in between the two are considered in the acceptable range. And the third report is The Management Report, which gives you a quick overview of the highlights of the Feedback Reports of everyone in your pyramid of responsibility, people reporting to you directly as well as indirectly. This approach is “management by exception.”

From Ask The Experts, I have picked up a question – Special Process NCRs During Audit – that relates to a very specific set of qualifications for special processes. The answers are affirmatives Nos, as long as The organization has a process, and if it is effectively implemented that should be satisfactory evidence of conformity.

ASQ CEO, Bill Troy seems to have gone into an irregular mode. Therefore, we will take up one of the recent article post form the ASQ Home page every month now.at present.

We will begin with: Why Customer Service Teams Are Crying Out for Artificial Intelligence. The article presents certain basic advantages and needs to supplement “Why’ of the title of the article. The conclusion of the article sums to message in no uncertain terms: “There is no reason to fear AI, but neither is there any choice. If your business doesn’t utilize the technology, your competitors will. Chatbots and virtual assistants may be limited now, but they’re constantly evolving, and the potential impact they could have on your customer service team is staggering. Experts are all in agreement: AI is here to stay.”

We now watch one of the latest ASQ TV  episodes:

Supply Chain Management: Building a Stronger Supply Chain – In this episode, learn how to build a better supply chain by implementing supplier metrics and a supplier scorecard.

Additional references:

Jim L. Smith’s Jim’s Gems for the month of August, 2017:

The Role of Specification Limits – Determine if a process is in a state of statistical control- jimsmith_200In the previous column Jim Smith discussed the role of specification limits in manufacturing, which led to thoughts about process control limits. When there are data points falling outside the control limits, there is an indication of a special-cause event, so the process should be discontinued until the issue’s root cause has been found and resolved which will then return the process to a state of statistical control. With that said, however, it seems that effective implementation of process control charts remains elusive to many. The control limits provide information about process behavior and have no intrinsic relationship to engineering specifications. Control charts shouldn’t be used without first performing process capability studies to determine the relationship between natural process limits and engineering specification. When capability is known the purpose of control chart limits is to permit simple detection events that are indicative of actual process change. When significant change (special cause variation) is detected the culprit must be identified and eliminated with affected data points eliminated from control chart limit calculation…..Bottom line, after the process capability study has been conducted, engineering specification limits are infrequently consulted by the manufacturing process personnel.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

 

 

Carnival of Quality Management Articles and Blogs – August, 2017

Welcome to August, 2017 edition of Carnival of Quality Management Articles and Blogs.

Our topic for the August 2017 is Quality of Translations. The trigger for taking up this topic, in our present issue, for a brief overview, was an email from Mr. Ravi Kumar, the founder of Hindi Center  /Modlingua Learning Pvt. Ltd.. However, we will deal with that a little later.

First the basics:

Quality of translation : The term quality of translation is used to refer to the desirability of properties or characteristics of a translated text or content.

“In manufacturing quality is the concept of making products fit for a purpose and with fewest defects. Many different techniques and concepts have been tried to minimize defects in production, including Zero Defects, Six Sigma, and the House of Quality.”

Thus, in the translation process quality would be the concept of making the target text (the translated text) fit for a purpose and with the fewest errors (in terms of sense, grammar, orthography, style, omissions, etc.)

What is a “quality” translation? : The quality of translation has two constructs: In one sense, quality refers to whether the translation is acceptable. In another sense, there are different quality levels that could be needed for a given translation.

‘What is the quality of a translation?’ is the Lecture by Anthony Pym at the University of Vienna, April 13, 2015, as part of a course on academic Translation Studies.

And then a few pointers to the Quality of Translation:

10-Step Quality Assurance Process: All translation projects undergo a multi-layered process of checks and reviews in order to ensure the highest degree of quality. Presented here is a 10-Step Quality Assurance process that enables delivery of spot-on translations and the highest quality output.

10 crucial ways to ensure high quality translations has shared 10 blog posts that have given numerous tips and professional advice on how to implement and monitor processes to ensure you get high quality translations.

Ten Common Myths About Translation Quality that can actually do more harm than good.

Measuring Translation Quality: Constraints, Challenges and Solutions: Without clear goals and a repeatable, objective and accurate methodology, quality can be hard to measure, especially in the localization industry. From lack of knowledge to outside factors to subjective reviews, there are many reasons quality is hard to measure. In a webinar called “A Practical Approach to Measuring Translation Quality”, David Sommer discusses challenges with measuring quality and potential solutions.

That brings us to the core of e-mail message from Mr. Ravi Kumar:

Translation-quality standards: Like any supplier of goods or services, a translator potentially bears ethical and legal obligations toward his patron or employer. This has turned to be of enormous importance with the development of the language industry at global scale. For the protection of both parties, standards have been developed that seek to spell out their mutual duties.

In the e-mail referred to at the beginning of the article, Mr. Ravi Kumar informed me that Modlingua has recently released these videos on the subject of Translation-Quality standards:

Quality Standards and Translation:

Seven Quality Standards one must know:

As can be expected, these videos provide the strong ground work for following up the more structured approach the task of translations (services).

Moreover, Modlingua has also presented a project management perspective to the translation services:

Fundamentals of Project Management:

Project Management in Translation Business:

We can look forward to more such videos to be uploaded on language, translation and culture @ YT channel Modilingua.

Mr. Ravi Kumar, himself a language-translation entrepreneur, has presented The Translator as Entrepreneur: An Indian Perspective . –  This paper deals with Translators as entrepreneurs who are slowly getting aware of their profession and have begun coming to a common platform to share knowledge, experience and resources – a most desired step necessary for the better future of the profession. Further, this paper proposes “networking” as a possible solution to entrepreneurs who can economize their process and speed up their growth by using available resources and infrastructure without having to invest huge resources.

We will now turn to our regular sections:

For the present episode we have picked up two articles @ the column The Drucker Today @ Management Matters Network.

3 Questions Drucker Would Ask You And Your Management Team

  • What is our business? – The Mission
  • What will our business be? – The changing environment that we are certain about
  • What should our business be?” – The Vision

Dr. Robert Swaim also goes into more detail on the concepts discussed in this article in chapters 2 and 3 of his book The Strategic Drucker.

Notes From A Drucker Lecture: Six Questions Every Manager Must Ask To Empower Their Team

  1. The performance of your people.
  2. Taking responsibility for your relationship with others.
  3. Establishing and maintaining your relationship with others.
  4. Accountability for results.
  5. Relationship with your manager.
  6. Assignment control and staffing.

When you have completed this analysis, you may want to ask yourself one more question: When I leave this organization, what will be different because I was there?

From Ask The Experts, I have picked up a question that relates to how much (of process details / documentation) is enough so as not to jeopardize the ISO certification. The answer is demonstration of objective evidence for the process being implemented ‘under controlled condition’ (Clause 8.5.1 of ISO 9001:2015)

We do not have anything of note in the  ASQ CEO, Bill Troy at present. In the last issue we had proposed to take up the detailed view of Industry 4.0. I submit that we carry forward that proposal for the next month’s episode.

We now watch one of the latest ASQ TV  episodes:

  • Customer Journey Maps: Tool and Example – Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more than a robust voice of the customer tool, and provides a real-world example of a customer journey map in action.

Jim L. Smith’s Jim’s Gems for the month of July, 2017:

  • The Role of Specification Limits – They are primarily for interactions with customers and management – Many people, from engineers to managers to quality professionals to technicians, possess limited understanding of product and process (manufacturing) limits. The third types of limits are: disposition limits… The specification limits are defines as – The general definition is limits within which a product would be expected to perform its stated and intended function for customer use. Specification limits, therefore, are related to product design. They should be set in the product design phase and effectively fixed for manufacture.. The specification limits may not play a direct role in process control limits within the manufacturing environment, but they do facilitate determination of useful product disposition limits. Additionally, they can even play a role in determining required sensitivity levels in setting process control limits.. Furthermore, specification limits are primarily for interactions with customers and management. Also, they are very useful in the calculation of Process Capability Index (Cpk) statistics.

I look forward to your active participation in enriching the blog carnival as we pursue our journey in exploring the happenings across quality management blogs…………

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.