Carnival of Quality Management Articles and Blogs – June, 2018

Welcome to June, 2018 edition of Carnival of Quality Management Articles and Blogs.

A few days back I was reading the article Should Organizational Cuture Form Part of Your Quality Management System?. As I was reading through the article, I thought up of choosing Organizational Culture as our base topic for discussion this month.

The information that comes in a Google Search is simply overwhelming. I have selected a few articles here.

MSS 1000 defines organizational culture as group shared values and perceptions of acceptable and unacceptable behaviours.

NOTE 1: Culture is a socially driven phenomenon where people conform to norms to gain the acceptance of the group and resulting benefits.

NOTE 2: Culture cannot be directly imposed by the leaders of an organization – it establishes over time through the influence of a combination of leadership communication, example and compliance with the implemented management system. Behaviours that are encouraged or enforced over time influence and create the culture.

NOTE 3: A positive culture values justice, responsible questioning and equitably satisfying stakeholder needs and expectations.

What is organizational culture – Torben Rick broadly identifies it as

  • Culture is how organizations do things
  • The values and behaviors that contribute to the unique social and psychological environment of an organization
  • Organizational culture defines a jointly shared description of an organization from within
  • Organizational culture is the sum of values and rituals which serve as “glue” to integrate the members of the organization
  • Organizational culture is a system of shared assumptions, values, and beliefs, which governs how people behave in organizations
  • Organizational culture is civilization in the workplace
  • Organizational culture refers to the philosophies, attitudes, beliefs, behaviors and practices that define an organization
  • Culture is the organization’s immune system
  • It over simplifies the situation in large organizations to assume there is only one culture … and it’s risky for new leaders to ignore the sub-cultures

At its worst, corporate culture can be a drag on productivity and performance. At its best, it is an emotional energizer….Corporate culture is like an iceberg, with most of its weight and bulk below the surface. Don’t leave the organizational iceberg unattended!

And let’s not forget that the culture of any organization is shaped by leadership.

“The best definition of the word culture (workplaces included) that I’ve heard is that it’s how people behave when nobody is watching.”
— Gwyn Morgan

Michael D. Watkins, in his article ‘What Is Organizational Culture? And Why Should We Care?’, narrates perspectives that provide the kind of holistic, nuanced view of organizational culture that is needed by leaders in order to truly understand their organizations — and to have any hope of changing them for the better.

10 Principles of Organizational Culture by Jon Katzenbach, Carolin Oelschlegel, and James Thomas :

Three dimensions of corporate culture affect its alignment: symbolic reminders (artifacts that are entirely visible), keystone behaviors (recurring acts that trigger other behaviors and that are both visible and invisible), and mind-sets (attitudes and beliefs that are widely shared but exclusively invisible). Of these, behaviors are the most powerful determinant of real change. What people actually do matters more, than what they say or believe. And so to obtain more positive influences from your cultural situation, you should start working on changing the most critical behaviors — the mind-sets will follow. Over time, altered behavior patterns and habits can produce better results.

Culture eats process for breakfast.”

If you don’t work as hard on creating new culture, a culture supported by systems, structure, skills and style—your culture will eat your process.

— Unknown

Here are a few representative articles on impact of organizational culture on the effectiveness of the management systems:

We will now turn to our regular sections:

For the present episode we have picked up Bruce Rosenstein’s article ‘How To Be An Employee The Peter Drucker Way’ @ Competitive Strategy column of Management Matters Network….“There are many skills you might learn to be an employee, many abilities that are required. But fundamentally the one quality demanded of you will not be skill, knowledge, or talent, but character.”…The author presents similar selected quotes from that 1952 article of Peter Drucker, all of which remain as relevant today as they were in 1952.

We now watch one of the latest ASQ TV  episodes:

  • The Hidden FactoryIn this episode, learn about the concept of the hidden factory and how it can affect any organization regardless of industry. And discover how it can create misleading metrics that cause productivity to outrun quality.

Jim L. Smith’s Jim’s Gems posting for May, 2018 is:

  • Solving Difficult Problems – Dr. Peter Carruthers, one-time head of theoretical physics at Los Alamos National Laboratory, said that our unconscious is an important factor in solving problems….This means that while you certainly need to collect all the information possible, at some point it’s important to back off, relax, and trust that creative, productive mental work will continue even if you’re not aware of it. Sometimes “letting off the gas pedal”, leaves space for creative juices to flow….People who won’t relax their dependence on concrete, countable information often just can’t see possibilities that don’t fit into what they already know.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

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Carnival of Quality Management Articles and Blogs – May, 2018

Welcome to May, 2018 edition of Carnival of Quality Management Articles and Blogs.

We have chosen – Process Cycle-time Improvement – as our base topic for discussion this month

The natural starting point is to get get a solid grasp of these three common time metrics.: Takt Time vs Cycle Time vs Lead Time  – Takt time equals the time between starting to work on one unit and starting the next. Cycle time equals the average time it takes to finish one unit. Lead time equals the total time it takes from receiving an order to delivering an item.

Overproduction vs. Fast Improvement Cycles –  Mark Rosenthal–  if you want fast changes to last, you have to work speeding up the organization’s cycle time for testing improvement ideas. Part of this is going to involve making that activity an inherent and deliberate part of the daily work, not a special exception to daily work.

Part of that is going to be paying attention to how people are working on testing their ideas. The Improvement Kata and Coaching Kata are one way to learn how to deliberately structure this work so that learning takes place. Like any exponential curve, progress seems painfully slow at first. Don’t let that fool you. Be patient, do this right, and the organization will slingshot itself past where you would be with a liner approach.

Small changes applied smoothly and continuously become big changes very quickly.

Quality Digest Live presents the issue in this video:

How to calculate Cycle Time provides the basic insight into different ways of calculating the cycle time.

Cycle time reduction is the strategy of lowering the time it takes to perform a process in order to improve productivity. In addition, cycle time reduction often improves quality.

Process Cycle Time Reduction  is about ‘Why measure and seek to reduce cycle time?’ and   ‘Methods to investigate and reduce cycle time.’ 

Process Cycle Time Reduction by Bjørn Andersen is a back-to-basics look at removing bottlenecks

Improve Process Cycle Time:

  • What steps can we take out?
  • What steps can we do in parallel?
  • Can we improve hand-offs?
  • Are there any air gaps?
  • Is there information starvation?
  • Are there any skill bottlenecks?
  • Is there any duplication?

These questions might not reveal everything you need to do in order to improve process cycle time but these do provide a useful starting point. There are lots of ways to improve processes. You can find out more by watching other videos in this series.

90-Day Cycle HandbookSandra Park and Sola Takahashi – The 90-Day Cycle has emerged as an invaluable method for rapidly developing innovative approaches to support practice improvement. Generally, 90-Day Cycles are a disciplined and structured form of inquiry designed to produce and test knowledge syntheses or prototyped processes or products in support of improvement work.

The 90-Day Cycle Handbook serves as a comprehensive guide to the purpose and methods of this disciplined and structured form of inquiry. This handbook is an introductory document that delineates the purpose and process for this method. It is sprinkled with helpful tips and illustrative examples from previous successful cycles.

The Power of a 90-Day Cycle – “Success doesn’t happen right away, it happens in increments of 90-day cycles.” -Danny Morel

In the conclusion, I would only add that any method or improvement initiative is useful only if it is a well-aligned component of a broader long-term strategy. Also,  in order to succeed, these initiatives should not be implemented as stand-alone discrete additional activities, but must be integrated  into the normal routine.

We will now turn to our regular sections:

For the present episode we have picked up Aileron Blog’s white paper Create Your Future The Peter Drucker Way @ Strategic Leadership » Whitepapers column of Management Matters Network…. Drucker’s teachings center on how to manager others as well as how to manage onself…Part of the report explores Drucker’s time-tested principles, including how leaders can continue to improve themselves, and their organizations, with an eye for the future.

We now watch one of the latest ASQ TV  episodes:

Jim L. Smith’s Jim’s Gems postings for April, 2018 are:

Strategy and Tactics– It’s worth it to understand the difference because strategy can save us when tactics fail to deliver. This is true in our personal as well as our professional world. If a tactic fails, we should consider abandoning it. However, that doesn’t mean that there’s something wrong with our strategy. The tactics are more short-term, therefore disposable, but strategy is for the long haul. Focus on what’s really important and supportive of the strategy.

Avoid the Blame Game: Root Cause Analysis(RCA) can solve problems effectively – RCA, when fully utilized, can eliminate defects occurring in operations as well as defects inherited from suppliers, ultimately helping to maintain satisfied customers,

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – April, 2018

Welcome to April, 2018 edition of Carnival of Quality Management Articles and Blogs.

We have chosen – ISO 45001:2018 – as our base topic for discussion this month

After a pretty long wait, ISO 45001 is now published on 12th March, 2018.

Here are a few videos that explain the key features of ISO 45001:2018:

ISO 45001:2018 Occupational Health and Safety Management System (OH&SMS)

ISO 45001 Simplified

ISO 45001:2018 Overview – Safety Management System

It would naturally be interesting to know how ISO 45001: 2018 stands as compared to OHSAS 18001:2007.  Detailed comparison of ISO 45001_2018 with OHSAS 18001_2007 and guidance-explanation notes on the changes is a summary of inputs from different sources to present all key information on the same page.

Making the migration from BS OHSAS 18001 to ISO/DIS 45001 lists the three top themes in ISO 45001:

  1. Management commitment – Where 18001 took a reactive approach through delegation of hazard control responsibilities to safety management personnel, 45001 shifts this to a “leader”, or management, commitment coupled with workers’ participation, as demonstrated by a top down approach.
  2. Worker Involvement – An important component of employee engagement is the removal of barriers and opening up visibility for workers to review audit findings and incident investigation outcomes.
  3. Risks vs. Hazards – ISO 45001 prescribes a more proactive approach to early hazard identification and risk control. Internal audits, conducting pre-task risk assessments like JSAs and SWMS and workplace monitoring will become the new norm.

The currently OHSAS 18001 compliant organization shall have to migrate to ISO 45001 within 3 years from the publication of the new standard, i.e. by 12th March, 2021 –

Migration to ISO 45001Transitioning to ISO 45001 – How to get started

Migration from OHSAS 18001 to ISO 45001

PECB have some excellent videos regarding:

ISO 45001 Key Implementation Steps

and

Using ISO 45001 to Achieve Excellence in OH&S Management and Performance.

For more updated information the recommended sources are:

We will now turn to our regular sections:

For the present episode we have picked up Paul Niven’s article The First Law of Creating OKRs @ Measurement-Driven Management column of Management Matters Network…. No matter how much you hope and try, OKRs cannot overcome a lack of strategic understanding on the part of employees. In fact, the opposite is true, hence the title of this article.

We now watch one of the latest ASQ TV  episodes:

  • Living the Tiny House LifestyleKaren Chaudiere describes how she and her husband are building a tiny house and transitioning to an entirely new lifestyle. Watch this Quality for Life story.
  • New Competencies for the Quality Professional – Pat La Londe and Liz Keim oversaw research into the future of the quality professional. In this episode, the ASQ past chairs discuss new competencies quality professionals must have to stay relevant as leaders for employers and clients.

Jim L. Smith’s Jim’s Gems postings for March, 2018 are:

Focus: In today’s world, no matter the culture in which we live, most of us are presented with a multitude of options. Being presented with so many options can be perplexing and, at times, overwhelming…The confusion of so many options will largely disappear once we know how to focus. In this sense, focusing relates to clarity…Concentrating attention on something specific, whether it be an event, problem or person, we summon all our energies to bear on it; thereby, it shuts out irrelevant or insignificant details…This technique will work even if we find ourselves caught in a crisis, where our attention seems to be demanded everywhere at once. Remember one of life’s truisms. Our experience in life is determined by where and upon what we choose to focus our attention and energy, just as a photographer must decide on where to focus the lens and what to leave out. If we let our attention wander, we’ll be confused and fuzzy, just like the picture that results from a lens that is not held still.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – March, 2018

Welcome to March, 2018 edition of Carnival of Quality Management Articles and Blogs.

We have chosen – Behavior-Based Quality – as our base topic for discussion this month. We have picked up the topic from Arron Angle’s article A Different Kind of BBQ from March, 2018 issue of Quality Progress.

We begin with ‘An Introduction to Behavior Based Quality (BBQ)’.   Liam Turley believes that having a strong positive Quality Culture is good for business and generally good for the human condition. He also believes that deep-down people truly want to do what is right. It is just “other stuff” that gets in their way. He has lucidly explained the concept over Part I, Part II and Part III. The statement, Change the behavior then you change the attitude, can be a one-line take away from the article.

Arron Angle writes in his article: When people think of quality, the words “control” and “assurance” usually comes to mind. These are not behaviors. Control refers to a reaction to post-event issues, and assurance attempts to address events before they happen by ensuring quality practices, policies and procedures are in place and followed…Quality doesn’t just happen. You must take the initiative (in priority order) to comply with requirements, prevent errors and improve processes. These are behaviors that drive a culture of BBQ….BBQ is not a quality management system. It’s bigger than that…You will know BBQ is happening if:

  • Every department has a set of monetized metrics against each of the Compliance –Prevention-Improvement (CPI) elements.
  • Process owners accept accountability for CPI performance.
  • Metrics are used as positive reinforcement for change.
  • Anyone can stop a product, process or service delivery because of a quality issue with no recrimination.
  • Your customers recognize and support the efforts that you are putting into cultural change for quality.
  • Continued learning of improvement tools and methods is taking place.
  • Suppliers are asking for help with their quality programs.
  • Executives take time to recognize CPI behaviors and team contribution.

Listen to a webcast featuring Arron Angle and the concept of behavior-based quality and how to use the approach to drive a culture of quality. Visit https://tinyurl.com/asq-webcast-bbq.

Let us, then, first look at what is Quality Culture vs, Traditional Culture –

In the webinar, Changing GMP Behaviors and the Quality Culture, Martin Lush, Global Vice President of NSF Pharma Biotech and Medical Devices, gives his insights on how companies can go about changing GMP behaviors and in doing so change quality culture.

A couple of videos on Quality Culture may be in order to broaden our thinking related to our present subject of BBQ:

Creating a Culture of Quality by Antonius Pompi Bramono

Martin Lush explains How to Fix Quality Culture

If you have been trying to connect our present subject with a similar subject – Behavior Based Safety (BBS), probably that is right path to know about the present concept and draw parallels with many well-known implementations of BBS.

We will take up the subject of Behavior Based Safety next month to coincide with the publication of ISO 45001.

We will now turn to our regular sections:

For the present episode we have picked up article Results, Perception, Learning: What Makes a Truly Effective Executive @ Effective Management column of Management Matters Network…. In essence, Drucker said, management’s effectiveness derives from two major tasks: “Deciding what is to be done and deciding how to do the job, organizing and controlling its execution, and measuring its results.”

We now watch one of the latest ASQ TV  episodes:

  • Applying Agile Principles in a Non-IT Industry – Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile, a common project management method used for IT and software projects, can be used in other industries.

Jim L. Smith’s Jim’s Gems postings for January, 2018 are:

  • Focus on Strengths : Abraham Lincoln once said, that if you “look for what’s wrong, you will surely find it.”….This is as true today as it was in Lincoln’s time. The perceived imperfections, commonly thought of as discrepancies, in ourselves mean we can always find areas in which we fall short of perfection….In order to reverse your thinking, you must transform your negative habits that say it is better to carry rocks than diamonds. Instead, begin focusing on your strengths. Try this and see how much different it can make.
  • Reframing: Have you ever heard of a technique called reframing? It’s nothing more involved than altering perspectives…Our past experiences influence our ability to see what’s happening in the world and to interpret it. However, there are many ways to experience a situation. One of the keys to living a successful life is to consistently interpret your experience in ways that support you in getting the results you want…With both content and context reframing, the techniques that can be used will help us look at things from a different perspective—from negative to positive….Content reframing is to give another meaning to a statement by recovering more content.,, Context reframing is the second technique. It involves taking an experience that seems to be negative and imagining how the same experience can be an advantage if you see it in another context.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – February, 2018

Welcome to February, 2018 edition of Carnival of Quality Management Articles and Blogs.

We have chosen the theme –Dorian Shainin of Jim L. Smith’s three part article – Dorian Shainin’s Influence on Quality Professionals – for our February, 2018 episode.

Before we go the Jim Smith’s article(s) in details, let us first know a little more about Dorian Shainin and his method(s).

Dorian Shainin was one of quality’s most accomplished contributors, died January 7, 2000 at the age of 85. Shainin had acquired nearly 60 years’ experience improving the professional approach to industrial problem solving.. Among the awards bestowed upon Shainin are ASQ’s Brumbaugh Award, the Edwards Medal, the Eugene L. Grant Award and the Shewhart Medal. In 2003, ASQ established a medal to recognize the development of statistical methods for solving quality problems in products or services. The medal was named for Dorian Shainin. The medal is presented at the annual ASQ World Conference on Quality and Improvement. More information on the Shainin Medal is available @ asq.org/about-asq/awards/shainin.html.

Shainin wrote more than 100 articles and was the author or co-author of several books, including Managing Manpower in the Industrial Environment; Tool Engineers Handbook; Quality Control Handbook; New Decision-Making Tools for Managers; Quality Control for Plastics Engineers; Manufacturing, Planning, and Estimating Handbook; and Statistics In Action.

ShaininR : The Red XR Company – Shainin’s most significant contribution was his discovery of the Red X model of systems variation. The prevailing wisdom held that variation causes could be discovered and controlled until the system reached a state of statistical equilibrium. At that point, the remaining causes were believed to be random and undiscovered. Any further improvement would require a redesign of the system. However, Shainin found that by talking to the parts, he could find variation causes within stable systems. He concluded that Juran’s Pareto principle must apply to the causes of system variation. No matter how many causes had already been identified and controlled, among the remaining causes there must be one that contributed more to the overall variation than any other  – The Red X. He called this cause-effect relationship the Big Red X. To support his system Shainin created more than 20 engineering and statistical tools that aided in the search for the Red X.  Shainin followed three principles for solving variation problems:

  • There is always a Red X.
  • The fastest route to identifying the Red X is a progressive search using a process of elimination.
  • Talk to the parts with tools that are both rigorous and statistically simple.

Background on Shainin based problem solving –  Jo Moore – Real-life quality problems, just like people, are simultaneously different and the same. It is impossible to get a tough problem solved by just applying a pre-defined ‘cook book recipe’. Recognizing the distinctive characteristics of a problem is critical since the devil can lie in the detail… Problem solving is very much a human activity and reasoning has a prominent role in it… Erroneous beliefs and faulty reasoning can doom problem solving to failure… Lack of structure is another hurdle that can complicate problem solving activities. The circumstances in which tough problems have to be analyzed and solved is often not clear from the start… An effective approach takes all these aspects into account!… Statistical engineers, following the discipline developed by Shainin, solve problems by finding “what is different?”

Cause-to-effect versus effect-to-cause

For those who would prefer a brief introduction, the video clip – Shainin based problem solving | Philips Innovation Services – is a good source.

An Overview of the Shainin System TM for Quality Improvement – Stefan H. Steiner and R. Jock MacKay – The goal of this article is to provide an overview of SS, a critical assessment, and a brief comparison with other industrial problem solving systems.

Shainin method: edge over other DOE techniquesA.K. Verma ; A. Srividya ; A.V. Mannikar ; V.A. Pankhawala ; K.J. Rathanraj –  Shainin methods refer to a collection of principles, which make up the framework of a continually evolving approach to quality. After the classical design of experiments (DOE) and Taguchi DOE, the third approach is Shainin DOE, which is a collection of simple, but powerful techniques invented or perfected by Dorian Shainin of the United States. In this paper, three cases of Taguchi experiments have been taken from literature and the above method has been tried to find out whether the authors have got the positive results from their experiment. If not, authors emphasize on the importance of giving the check in the start of the experiment (screening experiment) with minimum number experiments prior to the Taguchi approach.

Another Look at Dorian Shainin’s Variable Search Technique – Tirthankar Dasgupta, Nagesh Adiga, C. F. Jeff Wu – The article provides an in-depth analysis of Shanin;s variable search  (VS) method.

Quality 2020 – A study by AIAG conducted in conjunction with Deloitte entitled Quality 2020 Report  – This study illustrates the Automotive Industry’s View of the Current State of Quality and a Strategic Path Forward : “OEMs and Suppliers both identify Problem Solving is their #1 most critical issue.” 

Dorian Shainin’s Influence on Quality Professionals ǁ Part II ǁ Part III : Shainin, like Juran who popularized “the vital few and trivial many” (also known as the Pareto Principle), came to realize that quality defects had an unequal frequency in that only a relative few accounted for most of the defects. This led to what he called the Red X, which he theorized was the primary cause of process and product problems. Shainin stressed “talking to parts” which consisted of swapping pairs of parts of functional and non-functional parts until the culprit was discovered. With the Shainin method there was a certain degree of a theoretical step, but mainly it was to determine possible causes of a problem. This was accomplished by one or more techniques designed to determine root cause or the Red X.

Why haven’t we heard much of Shainin’s methods since the Six Sigma/lean operations rage has taken hold? That’s not easy to pinpoint. One reason may be that users who are aware of his philosophies aren’t willing to accept product that’s “good enough.”

What came to be known as the Shainin System (SS) was developed for problem-solving in medium to high volume processes where data are readily available, statistical methods are widely used, intervention in the process is difficult, and ‘conformance to specification thinking’ was expected.

A hidden benefit of SS just might be that it prevents a lot of impulsive, poorly designed experiments which are wasteful and expensive. One reason why certain problems are unsolved is because people often take ineffective approaches. Their approach is usually based on a set of assumptions, tools and techniques that are less effective for solving tough, chronic quality problems.

In the current environment, the tendency is to focus on the complexity and not simplicity, The Shainin System, however, focuses on simplicity. We may be statistically more sophisticated, but is that what we really seek? I think not. As Leonardo DaVinci said, “Simplicity is the ultimate sophistication.”

We conclude our discussion with a video clip we have an interview by Dr. ReVelle , of Continuous Improvement TV, of the founder and principal of Shainin Consultants, Inc., Dorian Shainin, about “Statistical Engineering,” his simple but extremely effective full factorial design of experiments.:

Gaining World Class Quality with Statistical Engineering

We will now turn to our regular sections:

For the present episode we have picked up Josh Steimle’s article Focus On Outputs, Outcomes And Obstacles@ the column Measuring Performance (People & Enterprise) @ Management Matters Network, which discusses on the effect(s) of focusing on outputs, outcomes and obstacles as an integral part of the performance management system.  .

We now watch one of the latest ASQ TV  episodes:

Utilizing 5S in Everyday LIFE; ASQ member Alexander Tucker is a Chemist at Capsugel. While quality is important on the job, he has been using the 5S tool in his home life. You won’t stop smiling as he humorously recounts the ways he has organized his bathroom, planned trips to the grocery store and even trained his dog to be a quality canine.

Jim L. Smith’s Jim’s Gems postings for January, 2018 are:

  • Thoughts Influence Your Future:  No matter what you truly believe, when we focus our thoughts, we unleash tremendous energy working to achieve what we think about. When we choose to respond in positive and productive ways, it is relatively easy to predict or influence a positive, productive future – a future that we can essentially predict on a day-to-day basis.
  • Self-Awareness: The first thing is to realize that all meaningful and lasting change starts on the inside and works its way out! Therefore, if you want to be different than the way you are now, you must work on changing your self-awareness. You can use positive affirmations and visualizations to help, and once your self-awareness changes, you don’t have to work so hard to behave differently and success will come easier.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – January, 2018

Welcome to January, 2018 edition of Carnival of Quality Management Articles and Blogs.

We open account of 6th year of our Blog Carnival with the present January, 2018 episode with Law of Opposites.

The first ever reference would naturally be to the Newton’s Third Law: To every action there is always opposed an equal reaction; or, the mutual actions of two bodies upon each other are always equal, and directed to contrary parts.

In respect of the applied sciences, the Principle of Opposites finds a very respectable and important mention on the Carl Jung’s treatises of Analytical Psychology. Jung described the operation of psyche in terms of three principles. He states that in terms of The Principle of Opposites, the energy of the psyche comes from the contrast between two opposite thoughts or desires, and then in terms of The Principle of Equivalence If you acknowledge your opposite thought, the energy is used to help your psyche grow; if you deny it, the energy goes into a complex that develops around an archetype.. This is followed by The Principle of Entropy, which in effect states that in the case of the psyche, as we grow older, extreme differences, such as masculine and feminine, become less extreme and we better acknowledge or “transcend” the opposite tendencies in us leading to a more balanced and stable personality….Thus, according to this model, the goal of life is to transcend the opposites within one’s psyche and develop a balanced personality or self, in which every aspect, conscious and unconscious, personal and collective, is expressed and harmonized.

The Law of Opposites, in the simple terms, states that no sooner will you call something into your reality than its exact opposite will also appear-and always first.

Law of OppositesDr. Mahboob Khan :  “Conversations with God” states, “The moment you declare anything, everything unlike it will come into the space.” This is known as the law of opposites.

The law of opposites presents the perfect opportunity for us to take full responsibility for our choices. All too often we choose the smaller choice, the painful yet comfortable choice, instead of pushing back on our craving.

So what is this law of opposites and why does it appear to conflict with the law of attraction, you may ask?  The law of opposites is simply providing a contextual field for our true desires to be experienced. We cannot know the joy and the power of stepping into a new creation without the resistance that this law provides.  Life is meant to be experienced, and the only way to do so is for the opposite of our desires to be present to show us the way. The application of this knowledge is crucial in overcoming addiction, obsessions, and compulsions. Why? It requires that one put faith in something outside of themselves. We must first believe that what is working for others can work for us. Then we have to put trust in something that is unseen.  When we experience the reward of this blind faith, we begin to build upon it.

Appreciating The Law of Opposites To Manifest What You Want … Here are seven tips:

  1. Bless the experience and say thank you.
  2. Be open to uncover any subconscious beliefs and programs potentially contributing to what you are experiencing that are ready to be healed, released, and replaced.
  3. Listen to your inner wisdom and guidance for clarity and perspective. It is the Gift of Wisdom that helps us to discern the difference between being up against a wall or at the entrance to a doorway.
  4. Allow your curiosity and wonder to guide you to a more joyful experience. Unleash the power of your imagination to dream of possibilities and opportunities on the horizon.
  5. Put your attention on all the gifts and blessings in your life. Gratitude is a powerful attitude shifter that moves us from a state of constriction to expansion.
  6. Remind yourself that the Law of Opposites exists to light the way to your desires. Monitor your thoughts and judgments so that you see and feel the truth rather than react to the story and illusion you are creating in your mind.
  7. Use your spiritual practices to stay connected to your heart and The Divine. Choose to do things that bring you joy. Reach out to the people who love and celebrate you.

The Important Law of Opposites .. Don’t be scared of what you don’t want…instead use it as a tool to get crystal clear on what you do want and start taking inspired action toward it.

The Law of Opposites—How Backward Thinking Can Change Your Life : The Law of Opposites says that I can always make a bad situation better by inputting positive energy into it as opposed to negative.

After these articles that explore various soft aspects of the Law of Opposites, we get a direct reference to the world of business:

Law 9 of The 22 Immutable Laws of Marketing : Law of opposite:

If you’re shooting for second place, your strategy is determined by the leader.

Leverage the leader’s strength into a weakness.

Don’t try to be better than the leader, try to be different. E.g. By offering ‘free’ voice and SMS bundled with 4G data, Reliance Jio threw out the pseudo-competition rule book the existing warlords of the mobile service arena in India.

Sounds correct although doesn’t apply to those who do have ambitions to overtake the leader (e.g. Excel killed Lotus 1-2-3 by being a better spreadsheet, not a different spreadsheet).

We will now turn to our regular sections:

For the present episode we have picked up Maximizing Opportunity (Not Profits) Is The Name Of The Game @ the column The Drucker Perspective @ Management Matters Network, which provides a unique opportunity learn from business masterminds and become a more effective competitor.

We now watch one of the latest ASQ TV  episodes:

  • Quality and Technology talks about how quality and technology can be woven together. Author Sunil Kaushik has found ways to use virtual reality applications to enhance current processes. Bill Hathaway says agile process helps process design keep up with technological advances.

 + “Virtual Reality for Quality”, Sunil Kumar V. Kaushik, 2017

 + Full Interview with Bill Hathaway

Jim L. Smith’s Jim’s Gems postings for December, 2017 are:

  • Power To Achieve: Benjamin Franklin was the first to say, “By failing to prepare, you are preparing to fail.” Therefore, failure becomes the default option to success…Once we clearly commit to a specific target; our mind uses feedback, just like GPS, to keep us on track. This feedback, positive and negative, coming from our internal and external surroundings is used to adjust our behaviors and actions…It’s important to have a clear vision of your target. Once that’s done, set milestones to help you achieve your target, and assess your progress. Write your plan down so your path is well-defined but remain flexible
  • Self-fulfilling Prophecy: We cannot alter the situations because we have little control over what is happening; however, we can change how we react to it…The self-fulfilling prophecy, however, can be pointed in a different direction. Something as simple as a sincere greeting or a heartfelt smile can defuse tension – in you as well as in the receiver. It can also be very contagious!.. Be prepared for frustrations and challenges but meet them with a positive attitude.

I look forward to your inputs / criticisms/ observations to enhance the utility of our Quality Management Blog Carnival.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.

Carnival of Quality Management Articles and Blogs – December, 2017

Welcome to December, 2017 edition of Carnival of Quality Management Articles and Blogs.

With our last issue for 2017, we will have opportunity to celebrate completing 5 years of the Carnival of Quality Management Articles and Blogs. Howsoever retrospect I may, I will confine that analysis for myself so as to help chart the course this blog carnival chart in 2018. That leads to me search for Trends To Look for in 2018 and set it up as the topic for our December, 2017 issue.

5 Quality Management Trends To Watch Out For In 2018:

Trend #1: Quality is omnipresent

Trend # 2: Manage quality as project

Trend # 3: Quality as a strategic tool

Trend # 4: Sustainability and Quality management

Trend # 5: Quality Management is SMAC – Social Media, Mobility, Analytics & Cloud-ked

The Leading Quality Management Trends For 2018 also reflects a similar thought process:

  • Quality management will become universal
  • Quality management will be implemented as a project
  • Quality will be used as a strategic tool
  • Social media integration in quality initiatives
  • Internet of Things implementation in quality initiatives
  • Quality management and sustainability will be integrated
  • Cloud-based quality management system

We now broad-base our look:

Top 5 Trends For Marketers And Entrepreneurs In 2018

  1. We are in an experience economy. Antiquated rules of engagement no longer apply.
  2. In the age of experience, EVERYONE is a customer.
  3. We are in an era of purposeful business driven by collaboration, inclusion, and the notion of leaving the world a better place. Empathy is the NEW BLACK.
  4. Stop worrying about Artificial Intelligence. Start focusing on Augmented Intelligence – where man’s abilities will be enhanced by machine learning and cognitive technology.
  5. Don’t just be smart. Be emotionally intelligent – As Simon Sinek told us all this year, it is much more important today to focus on the why and who as opposed to the what.

Top 10 Manufacturing Trends For 2018 – According to a recent IQMS survey, to 92% of manufacturers say product quality defines their success in the eyes of their customers.  56% of manufacturers find their customers most frequently demand short notice production capabilities as a value-added service. 50% define their success by their ability to meet on-time deliveries consistently… Expect manufacturing trends for 2018 to focus on meeting and exceeding those challenges with the best product quality possible to drive the most efficient path to higher growth:

  1. 2018 is going to be a pivotal year in manufacturing software usability.
  2. Demand for manufacturing engineering, business analysts capable of xinterpreting operational data, and data scientists who are familiar with manufacturing will skyrocket.
  3. Despite the many fears that robotics will take jobs, in 2018 robots will be given repetitive, manual tasks freeing up engineering and production teams’ time for more cognitive, valuable tasks.
  4. Nascent technologies including collaborative robots, 3D printing, virtual reality and voice-activation assistants will be piloted next year with broad adoption by 2021.
  5. Industry 4.0 and smart factories will win more converts in 2018 driven by the need to improve product quality and enable more efficient strategies for attaining compliance.
  6. OEE and traditional metrics of manufacturing performance will go through a transformation due to real-time monitoring and predictive analytics.
  7. Reducing global supply chain risk through by more effective quality management strategies, compliance programs, and supplier collaboration will become a strategic priority.
  8. The Internet of Things (IoT) hype of having a sensor on literally everything on a shop floor will give away to unique use cases where millions of dollars of savings are attained and higher accuracy levels achieved.
  9. Manufacturing Intelligence will emerge as the system of record, providing a wealth of data to drive more efficient production operations.
  10. The combination of new on-premise, hosted and cloud-based manufacturing applications will make integration a critical success factor for manufacturing in 2018.

The Top Business Trends To Look Out For in 2018

  • The arrival of Augmented Intelligence – Augmented intelligence is, for many industries, a fundamental part of work. Instead of replacing productive workers, technology at this stage is being used to amplify performance.
  • Artificial Intelligence moves to the mainstream – Artificial intelligence has been democratized…..AI is still in its infancy so job loss for most people is negligible. And it’s likely to stay that way for at least the next decade. That’s good news for most people because it means they won’t be replaced, at least until…
  • Automation achieves dramatic growth – Automation, driven by AI and advanced hardware, is set to disrupt work as we know it. We’re automating traditional jobs out of existence on a daily basis.
  • The end of quality, the rise of the experience economy – Quality is a given. It’s not something you’re rewarded or recognized for. It’s expected, but its an afterthought. People want companies to provide a consistently wonderful experience from beginning to end. The good news is, if the experience and values are there, customers are willing to spend more.
  • The brick and mortar apocalypse-trends are accelerating as businesses struggle to adapt to the new paradigm(s).
  • Values over the bottom line – Shared values have always been important to customers. The expectation and demand for these values continue to grow. Customers expect you to understand what matters most to them. Then, they expect you to use that data to capture their attention and improve their wellbeing.
  • The frightful 5 monopoly – We’re addicted to the frightful five – Google, Amazon, Apple, Facebook and Microsoft. They’ve created an ecosystem that’s filled with your friends, family and favorites. They’ve created a business model around two specific ingredients – constrained relationships and dedicated relationships. Constrained relationships use pain to keep us connected. Regret avoidance, loss aversion and a desire for control keep us locked in. Dedicated relationships rely on shared values, benevolence, integrity and competence. The intangible details motivate us to stay. These frightful 5 have embedded them deeper into these cues.
  • Blockchain everything – In essences, blockchain is a different way to process transactions or records. Like a shared document that can be recorded and remembered several different ways. Blockchain is emerging in healthcare as well as financial tech. And no matter the fate of Bitcoin as a currency, blockchain will be here to stay. This is an excellent primer about how blockchain works and its underlying technology.

We will now turn to our regular sections:

For the present episode we have picked up the two-part article, Crafting & Executing Strategy: Part 1 and Part 2 @ the column The Drucker Perspective @ Management Matters Network.

For Peter F. Drucker, strategic thinking was not a mechanistic set of rules but a process of thinking through the organization’s purpose and objectives.  According to Drucker, executives in organizations of all kinds and sizes must start by systematically asking themselves three questions:

  • How do we make our present organization more effective?
  • How do we identify and realize the organization’s potential for growth?
  • How do we make our existing organization into a different organization for a different future?

Said Drucker: “Each of these questions requires a distinct approach… Each asks different questions… Each comes out with different conclusions… Yet they [are] inseparable…

The remainder of this two part article focuses on the question “what should our business be?”

ASQ CEO, Bill Troy section does not have anything of interest at present.

We now watch one of the latest ASQ TV  episodes:

  • Quality Gurus :  In this episode of ASQTV, we’ll look back at six thought leaders who changed the quality landscape.

“Guru Guide”, QP, 2010

  • Auditing Process-Based Quality Management Systems (Part 1 of 2) and (Part 2of 2) – Learn the basics of internal quality auditing and process auditing directly from Jack West and Charles Cianfrani, co-authors of How to Audit the Process-Based QMS, Second Edition. Part 1 covers the following topics:
  • What is an audit?
  • How to prepare for an audit
  • How to plan an audit

Part 2 focuses on how to conduct an audit and prepare an audit report.

  • Root Cause Analysis for Beginners (Part 1 of 2) and (Part 2 0f 2) – Jim Rooney, an ASQ Fellow and quality veteran with more than 30 years’ experience in numerous industries, walks through the basics of root cause analysis in this two-part webcast series.

From Quality Magazine, we pick up three articles that are more in alignment with the main topic of the present episode:

  • 2017: A Year of Transitions in ISO-related StandardsAaron Troschinetz – The most important thing is not to simply meet the requirements but to identify how and why the requirements work to make organizations better.
  • A Paradigm Shift to a Culture of QualityChuck Cimalore – Manufacturing professionals in quality assurance and process improvement are not new to understanding the importance of quality. However, do they know the difference to be made in creating a culture of quality with regards to driving the policies, practices, and processes needed to accomplish an organization’s work? Developing a culture of quality begins with embodying core values: guiding philosophies, behaviors, and attitudes that, when combined, contribute to day-to-day operations.
  • The Next Generation of Manufacturing ProfessionalsEdward McMenamin – Recruitment, diversity and outreach are key to filling the manufacturing jobs of the future.

Jim L. Smith’s Jim’s Gems posting for November, 2017 is Today. – Looking forward to next month, or even next year, what actions will you wishes you had already taken? Now, today, is your chance to change each of them from a future wish into the present reality…Today, the future is yours to write so be the author of your destiny.

It is on that note that we end 2017 and look forward to a more meaningful 2018.

Note: The images depicted here above are through courtesy of respective websites who have the copyrights for the respective images.