Carnival of Quality Management Articles and Blogs – April 2014

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Welcome to April 2014 edition of Carnival of Quality Management Articles and Blogs.

We continue with our topic for in-depth view: Nonconformity / Non – conformance, focusing on Non – conformance in this issue.

Refusal | objection | dissent | protest | disobedience | disagreement

         and Antonyms

concurrence |acceptance |agreement |approval

for noncompliance .

A non-conformance is a departure from an agreed arrangement between an approval authority (or orthodox position) and an individual or group performing work.

In the context of quality management an “arrangement” is commonly an agreement to conform to: A Work Product Standard; A Predefined Procedure; A Work Product Specification; A Documentation Plan; An International Standard for Best Practice.

Nonconformity refers to a failure to comply with requirements, whereas Nonconformance refers to a deficiency in a characteristic, documentation, or procedure that renders the quality of an item or activity unacceptable or indeterminate; nonfulfillment of a specified requirement.

A non-compliance is the failure to adhere to an Act or its Regulations
A non-conformance is the failure to comply with a requirement, standard, or procedure.

A Google search throws up a host of additional informative article and links in so far as Non-conformance / Non-compliance is concerned. Among several such results, we take a look at selected few, from different fields.

Failure or refusal to comply. In medicine, the term noncompliance is commonly used in regard to a patient who does not take a prescribed medication or follow a prescribed course of treatment.

The process of determining noncompliance is an important aspect of the International Atomic Energy Agency (IAEA) safeguards system, as well as the only established mechanism for determining noncompliance with the nuclear Nonproliferation Treaty (NPT) itself. Noncompliance with an NPT safeguards agreement constitutes violation of Article III of the NPT, the obligation to accept safeguards on all nuclear material, and, depending on the circumstances, possibly a violation of Article II, the obligation not to acquire nuclear weapons.

Noncompliance: Any action or activity associated with the conduct or oversight of research involving human subjects that fails to comply with the research plan as approved by a designated IRB or federal regulations or institutional policies governing such research. Non-compliance may range from minor to serious, be unintentional or willful, and may occur once or several times.

Noncompliance with regulations by enterprises is said to be rife in developing countries. Yet there is limited systematic evidence of the magnitude of noncompliance at the enterprise level. Making innovative use of two complementary data sources, this paper quantifies noncompliance for India’s Factories Act without the question of illegality ever being raised directly with enterprises. The paper finds that more than twice as many firms are not complying as are complying. Further, the number of non-compliant firms is much larger than the number of firms adjusting out of the regulation. Thus noncompliance with the Factories Act is a key feature of the “missing middle” in India. The paper explores the main trends and patterns of noncompliance and highlights a number of key issues for further analytical and policy research.

As we search for more results, we observe that more of the articles deal with the subject from Quality (Management or Function or Profession). Hence we will take a more detailed look at these articles in our future edition when will be having a look at the subject purely in terms of Quality (Management or Function or Profession).

Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality.

The Product Development and Management Association (PDMA) is the premier global advocate for product development and management professionals. Our mission is to improve the effectiveness of individuals and organizations in product development and management. This is accomplished by providing resources for professional development, information, collaboration and promotion of new product development and management.

The development of new products and services involves an integrated set of unique activities. PDMA is the only organization that focuses on addressing this challenge by providing the following opportunities for professional development: education, experience, networking and recognition.

Updates can be obtained from PDMA News blog for association news or the PDMA Blog which features content from PDMA members.

And then move over to ASQ TV Episode- Six Sigma

Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves as organizations do. In this episode, we discuss benefits and challenges associated with implementing Six Sigma; how to distinguish the Six Sigma belt colors; the potential return on investment of implementing Six Sigma; the basics of DMAIC; and play a fun game of “Name That Black Belt.”

Lean and Six Sigma Conference Audio

Costs and Savings

DMAIC

Our ASQ’s Influential Voice for the month is -Shon Isenhour

Shon IsenhourBased in Charleston, South Carolina, Shon Isenhour specializes in business process management, strategic planning, organizational change management, and reliability engineering. He has led improvement initiatives for industries such as pharmaceuticals, metals, petrochemical, paper, and power generation, among others. He is direction of education and work execution management at GPAllied. Shon writes about reliability on Reliability Now, with a tagline – Developing and Sustaining Improved Corporate Bottom Line Performance.

We take a detailed look at one of the posts on this blog.

Education Without Application Is Just Entertainment: 3 things that can help create a return on education.

Retention:Take the time to map out the skills you need the person to have and the learning objectives associated with those skills. Then the training can be customized to only provide the points and topics they need to be successful.

Application: Once a student has seen a new way to do something in the training environment they must apply the skills nearly immediately. This helps with the previous topic of retention but it also creates success and real world examples that can be used to continue the change process.

Culture Manipulation: With a pull from leadership and the success of quick application you can begin to manipulate the culture into the target state.

We do not have a fresh insight this month in so far as Curious Cat Management Improvement Carnival category is concerned.So we take a brief stay at Good Process Improvement Practices and related articles – Change is not ImprovementHow to ImproveWhere to Start ImprovementOperational ExcellenceHow to Manage What You Can’t MeasureMaking Better DecisionsFind the Root Cause Instead of the Person to Blame

I look forward to your active participation in enriching the blog carnival as we pursue our journey …………….

Carnival of Blogs on Golden Era of Hindi Film Music – March 2014

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Welcome to March 2014 edition of Carnival of Blogs on Golden Era of Hindi Film Music.

For the period under review, we have two excellent compilations w.r.t. Talat Mahamood birth anniversary on 24th February, 2014, from none other than Songs Of Yore.

  • The first of the articles – The Mentor and the Protégé: Talat Mahmood songs by Anil Biswas – commemorates Talat Mahamood’s 90th birth day. While Anil Biswas was not the most prolific  with Talat Mahmood as compared to C Ramchandra, Ghulam Mohammad and Madan Mohan, he remains the most important composer for him, so much so that you mention Talat Mahmood and Anil Biswas comes to mind.
  • The article that follows on SoY, is also about an equally rare combination of Talat Mahmmod’s Hindi Songs career – with S D Burman : Talat Mahmood’s songs by SD Burman. Talat Mahmood had only about 15 songs with S D Burman, a fraction of the songs SDB has with Mohammad Rafi and Kishore Kumar. But his impact was way beyond his numbers, and SD Burman created several immortal songs with him, as he did with Mukesh with about the same number of songs, as can be seen in this article and comments thereto.

These two articles lead us to search for a retrospective on similar articles on Talat Mahmood. Surprisingly, during the searches, one comes up either to vanilla Talat Mahamood songs catalogues or vanilla playlists, but not very incisive analyses that looks at Talat Mahmood’s career with different music directors at different phases / periods of the Golden Era of the Hindi Film Music.

The first one is a post written 4 years before, on Talat Mahmood’s 86th birthday – Ten of my favourite Talat Mahmood songs.

The second one is a review of Nakli Nawab(1962), in terms of an observation that films’s music Director, Babul, has used three playback singers for the hero – Manoj Kumar – in the film.

Talat Mahmood, in a duet with Asha Bhosle – Mast Aankhen Hai Ke Paimaane

Mukesh in Phoolon Se Rangeen Zameen Hai

And two of Mohammad Rafi classics – Tum Poochhati Ho Ishq Bhala Hai Nahin and Chheda Jo Dil Ka Fasana

Well, now that we have jumped over to Mohammad Rafi track, let us continue our present journey on that track and fathom what we have in store this month in so far as Mohammad Rafi is concerned.

Jabberwock returns to an infrequent series about old song sequences (some earlier entries Aashirwad, “Rail Gaadi” and the vitality of the well-done song sequence; the pleasures of “Saaf Karo Insaaf Karo and Cold water for Devdas – song sequences in Biwi aur Makaan) with thoughts on “Tere Mere Sapne” from Guide , in the article “Tere Mere Sapne”, a visual treat.

“Hindi cinema has a long history of the song sequence as a declaration of love or commitment, but rarely has it been done as well as it is here. This sequence lasts more than four minutes, but it is made up of only three shots, which increase progressively in length – in other words, there are only two cuts in the whole scene. While the song in itself is one of the loveliest we have ever had, the visualisation shows Vijay Anand’s talent for using the long, unbroken take to add dramatic intensity and continuity to a given situation.”

Shri Ashok Dave has presented one more of a rare combination of Mohammad Rafi with a music director who did not get due that his talent deserved – Lachhiram (Tamar) , through songs of Main Suhagan Hoon (1964) :

Two duets with Asha Bosle

Interestingly in such a Mohammad Rafi dominated film we have a Talat Mahmood solo – Ye Kis Manzil Pe Le Aayee Meri Badkismati Mujhko.

And of course, the film has a very pleasant Lata Mangeshkar number – Aye Dil Machal Machal Ke Yoon, Rota Hai Zaar Zaar Kya.

From now on, we will also document here songs that our friend, Bhagwan Thavraniforwards via his emails or SMSes. This month we have:

  • Chandrama Ja Unse Keh Do – Bharat Milap – Lata Mangeshkar, Mahender Kapoor
  •  Tumhi Ne Dil Mera – Air Mail (1960) – Mohammad Rafi, Suman Kalyanpur – Music Director – Sardul Quatra.
  •  Interestingly here too, we have a Mohammad Rafi solo Jo Aaj Tak Hua Na – Gule Bakawali 1963 – Music Director – Hansraj Behl, as well as a Talat Mahmood solo JIYUNGA JAB TALAK- CHINGARI(1955) – Music Director Manohar

We now go back to our regular track of playlists featuring Hindi Films songs with a focused subject.

  • My Favourites: Songs in Disguise –“would have only disguised heroes, not heroines (who could be disguised or not, if they were part of the duets), and b) the hero had to be singing, not just remain a spectator. And, oh, just for me, because I like making things difficult for myself – only one song per hero.”
  • Ten of my favourite wind songs – “There have been songs addressed to the wind, songs about the wind. Here are ten of my favourites, in no particular order. The only restrictions I’ve imposed on myself are: (a) As always, the song should be from a film I’ve seen, from before the 1970s And (b) the song should have a word synonymous with wind (hawa, saba, pawan, etc) in the first line of the song.”
  • SoY had done a very interesting article Suman Kalyanpur outshines Lata Mangeshkar on October 4, 2010. The purpose of recalling this article is one of the recent comments by Rakesh Srivastava as well as discussions linked to that comment. These discussions provide us a wealth of Suman Kalayanpur songs. The comment by AM has meticulously listed Suman Kalyanpur’s songs composed by Shanker Jaikishan.
  • In Magic of Raj Kapoor and Shanker Jaikishen, rsbaab has presented an interesting analysis, certainly predominant in RK-SJ films, but nonetheless went on become hallmark of SJ’s style elsewhere too. SJ’s extensive use of preludes, blend of harmony + tempo in the orchestration, descending notes of mukhda line in the higher notes and gradually make each line of the mukhda end on a lower note , very heart tugging lyrics, use of rich and full-bodied tone instrumentsand appealing (folk) dances .
  • Bollyviewer @ Old Is Gold has now moved to a new address – Masala Punch. We take that opportunity to visit an earlier post My favorite piano-songs, where in at least one character is actually playing the piano.

March is the month of Holi- which is not only the festival of colours by also of spoofs- somewhat alike what West does on 1st of April.

SoY has taken the opportunity to sprinkle a dash of A ‘serious’ review of Sangam (1964) in its Golden Jubilee Year and seriously analyses how ‘Raj Kapoor overturns Bollywood triangle to convey profound social messages’.

Dances on Footpath has added two wonderful images to celebrate the spirit of Holi.

Holi 1Holi 2

We sign off the current edition of the blog carnival while Dusted Off explores some known advantages of blogging before diving deep into The funny side of blogging.

Carnival of Quality Management Articles and Blogs – March 2014

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Welcome to March 2014 edition of Carnival of Quality Management Articles and Blogs.

Our topic for in-depth view is: Nonconformity / Non – conformance.

The Quality profession would tend to take these two words in the same stride. However, a closer look is likely to throw up some subtle difference – if not so much in the   colloquial or practical meaning(s), certainly in terms of spirit of the content of the approach.

Hence, I have decided to take up Nonconformity, Non-conformance and their literal antonyms Conformity and Conformance for a separate detailed study each month, before we take up the discussions of these terms from the perspective of Quality Management – as a profession and as a function.

So, first, we take up Nonconformity in the present edition.

Apparently Nonconformity has far reaching different shades of meaning and intent in different fields, such as Gender Diversity, Religion, Psychology, Sociology, History and the similar other fields.  Therefore, we would confine our discussions to the articles which remain GENERAL in nature.

  • Merriam-Webster Dictionary defines Nonconformity as ‘failure or refusal to behave the way most people behave: failure or refusal to conform’.

If a fireman came to work in a police outfit or clown suit, that would be a clear case of nonconformity. Where there’s nonconformity, there’s difference.

Nonconformity means that someone is doing things differently from the norm.

Too much nonconformity can create chaos, but without a little nonconformity, life would be pretty boring.

  • Theasarus.com defines Nonconformity  as  ‘belief, behaviour different from most’.

Synonyms for Nonconformity

denial  | disaffection | disagreement | disapprobation | disapproval | discordance |  disobedience | dissent s| eccentricity s| exception | heresyta| | | heterodoxytar | iconoclasmta |insubordination| lawlessnessar| | negationta| | nonacceptance s| | noncompliance | | objection |opposition | originality | recalcitrance| | recusancy | rejectionar | strangeness |r| unconventionality | uniqueness | unorthodoxy | unruliness | vetor | violation | contumaciousness | |mutinousness | nonagreementar | nonconsent |

Antonyms for nonconformity

acceptance | agreement | allowance | approval |concurrence | endorsement | harmony |normality | obedience |observance | orthodoxy | peace | permission |ratification | sanction | usualness

In the battle against conventional beliefs, we focus on three Unconventional Strategies for Life, Work and Travel. I define non-conformity as “a lack of orthodoxy in thoughts or beliefs” or “the refusal to accept established customs, attitudes, or ideas.”

Under the category Non-conformity  on this blog, we have two articles that our draw our attention –

“The past always seems better when you look back on it than it did at the time. And the present never looks as good as it will in the future.” -Peter Benchley

  • In Limbo – Being between things is tough. There’s a bright future ahead! You can picture it, just out of reach in the near distance.

You could accept less than you dreamed of, in other words. But why would you do that?

Chances are, there’s only one real option: keep working away. Tick-tock. Check off the tasks one at a time.

Two steps forward, one step back.

There is a fine line that separates conformity from nonconformity, and both of them from intelligent decision making.  Although the distinction may seem clear, I believe the difference is far more complex than most people are aware of.  Why?  Because an accurate measure of conformity or nonconformity is based exclusively on an individual’s true understanding of a subject.

 

Traditional religions have generally prohibited tattoos on the grounds they encourage superficial thinking (what’s on the surface is not what matters).

The human mind is easily programmed, and human behavior is largely autonomous once the sub-conscious has a suggestion of what to do. By default, people seem inclined to conform to the ideas, environment and behaviors around them, at least as a means of survival and of fitting in. Unless an individual takes charge of their own mind and their own behavior, most people are content to follow along with what other people are doing, even if that means doing something self-destructive.

In no particular order, here are the top five ways to practice non-conformity in the world that we have created for ourselves – the matrix of self-destruction.

Monetary Non-conformity – The human race is enslaved to a corrupt and inflationary monetary system. To act as a balance to this, any opportunity to conduct life without using the dollar and the credit system is a stunning act of non-conformity.

Shun the Materialistic and the Entertainment Driven Lifestyle – To be realistic about one’s true needs and to consume less “stuff” makes one stand out as a non-conformist in today’s culture.

Health Rebel – Taking control of diet, finding some enjoyable type of exercise, and being courageous enough to try out alternative, non-pharmaceutical modalities of healing when possible, are, oddly enough, all one has to do in order to stand out as a health non-conformist.

Re-Education – The quality of the future can be seen in the quality of our youth, and the current models of building quality people seem to be falling short. Trying out new modalities of education for our children is an inspiring way to work towards a better vision for the future.

Experience-Based Spirituality – The non-conformist of today explores practices and ideas that work best to induce direct experience, following intuition to develop a connection to the sacred part of humanity, which is so routinely trampled in our hectic world. Finding inner peace through whichever religion or philosophy you choose is critical to creating a world free from toxic effects of collective fear.

These are certainly not the first words written on the subject, and are definitely the last! I am sure; there would be many more enlightening materials that would provide a far-more encompassing view of the subject. The more we know what we do-not-know of Nonconformity, we can turn the knowledge for creative use of nonconformity for sustained improvements.

Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality.

  • National Institute of Science and Technology of  US Department of Commerce is one of the USA’s oldest physical science laboratories. US Congress established the agency to remove a major handicap to U.S. industrial competitiveness at the time—a second-rate measurement infrastructure that lagged behind the capabilities of England, Germany, and other economic rivals. Today, NIST measurements support the smallest of technologies—nanoscale devices so tiny that tens of thousands can fit on the end of a single human hair—to the largest and most complex of human-made creations, from earthquake-resistant skyscrapers to wide-body jetliners to global communication networks. A-Z subject index — alphabetical listing of research topics, activities, programs, products, and services would help to explore NIST’s web site to learn about its current projects.

And then move over to ASQ TV Episode Culture of Quality:

Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed topics in the quality community. In this episode, we explore the ways that quality culture contributes to organizational performance. We’ll also learn what quality leaders can do to take organizational culture into their own hands. We’ll also recognize quality engineers and their superhero status.
The Related Video – Driving Culture of Quality –  adds further value.
A culture of quality can mean different things to different organizations. Determining what culture of quality means is the first step in the improvement journey.

Our ASQ’s Influential Voice for the month is – John Hunter

No doubt, we are familiar with the Management Improvement Carnival which has been the regular feature at The Carnival of john-hunterQuality Management Articles and Blogs.

John Hunter has a background in online quality information management. He has developed quality improvement methods and software at the quality management office of the Secretary of Defense and the White House Military Office. He blogs at Curious Cat Management Blog .

John Hunter writes primarily about management improvement on this blog – which makes sense given the title – through the range of topics like Deming, lean thinking, innovation, customer focus, continual improvement, six sigma… In the very early days he had more on investing, economic data, science, engineering and travel. Then he created three new blogs (Curious Cat Investment and Economics Blog, Curious Cat Science and Engineering Blog, Curious Cat Travel Photos blog)

In this month’s edition we will take a look at his post Poor Results Should be Addressed by Improving the System Not Blaming Individuals.

“I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% special.” – Page 315 of Out of the Crisis by W. Edwards Deming

I look forward to your active “non-conformant” participation in enriching the blog carnival as we pursue our journey …………….

The Half Story – this colourful artists’ village hides a dark story

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In the heart of Puri, Odisha lies a blooming cultural paradise. Raghurajpur – the heritage arts & crafts village – where every villager is an artist and every home is an artist’s studio. But their colourful lives have some dull moments. And we can help complete their #Half Story.

To find out how we can help, we need to visit Do Right, an initiative by TATA Capital Ltd.
“The essence of brand Tata Capital is encapsulated in the proposition – ‘we only do what’s right for you’. The Do Right initiative has been created to inspire people to ‘do right’ and provide platforms to enable people to do right.”
What is Half Stories?
Half StoriesIn places you may never have been to lie Half Stories of people you may never have heard about. Real stories of obstacles, sacrifices and challenges. Stories that need your help for them to have a better ending. Half Stories: The Journey of Doing Right is an effort to find these untold stories.

Whether it’s by donating or by sharing, re-posting, and forwarding. Or by getting involved, inspired or just staying connected. Each one of us can lend full support to complete these Half Stories.

Follow the journey of Doing Right with Half Stories to identify unique stories of courage, perseverance and determination from some of the remotest parts of the country.  These heart-warming Half Stories can be seen as we travel from Dharamsala to Guwahati, to find and do right by giving them the ending they deserve!

All you have to do is share!

We do not necessarily have to see these Half Stories from the point of giving a helping had only. Please do recall a previous post – Disappearing Trades: Portraits of India’s Obsolete Professions – LightBox

Well, it is not only about survival of these ancient and traditional professions as a form of art.

It is also not helping these individuals to torch the path of micro-entrepreneurship.

It is giving meaning to The Life in a manner that is sustainable, that helps in fostering and sustaining an socioeconomic ecosystem autogenously. It is making a human being  take over control over his / her destiny in his / her hands, rather than being a parasite on the surrounding.

Carnival of Blogs on Golden Era of Hindi Film Music – February 2014

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Welcome to February 2014 edition of Carnival of Blogs on Golden Era of Hindi Film Music.

We commence the present edition with three consecutive posts on Mukesh @ Conversations Over Chai

  • The Legends: Mukeshpresents author’s favourite Mukesh solos that he sang for many others (than Raj Kapoor), and successfully, at that.

These articles also prod us to take a retrospective look at article son Mukesh on the blogs tha we regularly visit on these pages:

  • @ Songs of Yore:

My favourite happy songs of Mukesh – songs that differ from Mukesh stereotyped image of THE singer of sad songs.

Mukesh’s best happy duets – “ a peppy song becomes peppier in a duet, especially if the male singer is one whose natural instinct favours soulful, slow emotional songs” as can be heard in these Mukesh duets.

Mukesh and his romance with ‘Dil’  – There was something special about Mukesh and ‘dil’, not only his romantic heart but his romancing the heart- dil songs of incredible beauty.

Songs of Yore continues to blaze the 2014 trail with:

Door Papiha Bola: Suraiya by Anil Biswas – presents Suaraiya’s songs under the baton of Anil Bisaws, reaffirming an  otherwise what is considered as an underrated bond of the two legends, in comparison to Suraiya’s  songs under other music directors like Naushad, Hushnalal Bhagatram , Ghulam Mohammad  or Anil Biswas’s songs with other playback singers like  Lata Mangeshkar, Meena Kapoor.

Songs of Atariya – With a tribute to Begum Akhtar in her Centenary Year – watch atariya in these settings to realize the intrinsic beauty in the lore associated with this word.

We also take a retrospective tour to some other articles on Suraiya:

  • Nivedita Ramakrishnan wrote One day I discovered Suraiya – when Suraiya passed away, for India Abroad, March 12, 2004. The article was reproduced @ Cinema Corridor on the occasion of her ninth death anniversary.
  • Anmol Fankar’s Suraiya on LP Records also brings the days of chronicler of this carnival where vinyl records used to be his major source of access to the songs of Golden Era of HFM. These records still continue to reminisce those moments when we used to listen these records from his erstwhile painstakingly built collection.

Dances on Footpath presents third Cuckoo’s birthday post – Happy Birthday, Cuckoo Moray!. The one was an equally substantial post in 2011, and the second was a small one, with her song from Mirza Sahiban, posted in 2013.

Conversations Over Chai presents  “One of my favourite actresses of the period, as much for beauty and screen presence as for her acting skills, here are my pick of what I think are her [Ten]  best roles” in The Divas: Sadhana.

The article on the Suraiya – Anil Biswas combination @ Songs of Yore has an interesting participant in the discussions – Lavnaya Shah, daughter of  a noted HFM lyricist and poet  Pandit Narendra Sharma. She also has written Daughter remembers: ‘ Jyoti ~ Kalash’ – the daughter’s tribute to the poem (and one of the most iconic songs)  Jyoti Kalash Chhalake . The discussions also provides us link to an abridged version of Life and Career of Pandit Narendra Sharma.

Valentine’s Day has given us two posts – both seem to be grudging contributions to the spirit of romance.

Dusted Off has presented Songs of romantic love – in ten moods -  “with a twist: not necessarily a serenade to a loved one, and not necessarily two lovers billing and cooing to each other. Instead, romantic love in its different forms and shapes and tones and hues. All of these songs are about romantic love (not maternal/fraternal/patriotic/devotional or other forms of the sentiment), and they’re all from pre-70s films that I’ve seen. And they’re each in a distinct mood that shows some aspect of romantic love.”

Conversations over Chai has presented “some beautiful songs that make you feel that romance is still alive, that if ‘love’ exists, this is how it should be/feel like, songs that make you feel all mushy for a while” in My Favourites : Love Songs.

For this edition’s Mohammad Rafi articles we have:

Till we meet again next month…. I look forward to your inputs for enriching the carnival…

Carnival of Quality Management Articles and Blogs – February 2014

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Welcome to February 2014 edition of Carnival of Quality Management Articles and Blogs.

Our discussion topic for the present edition of the Blog Carnival is Quality Assurance vs. Quality Control. The subject does seem well-worn out. However, the internet search reveals several articles appearing in the recent time frame too.  As I read through the articles, I did find quite interesting bits of informative light in these articles. And, hence the topic for the current edition.

  • We commence our look-in of the topic with Overview @ ASQ, wherein we get to look at the classic definitions:

The terms “quality assurance” and “quality control” are often used interchangeably to refer to ways of ensuring the quality of a service or product. The terms, however, have different meanings.

Assurance: The act of giving confidence, the state of being certain or the act of making certain.
Quality Assurance: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.

Control: An evaluation to indicate needed corrective responses; the act of guiding a process in which variability is attributable to a constant system of chance causes.
Quality Control: The observation techniques and activities used to fulfill requirements for quality.

  • The sight dealing exclusively with different meanings –  www.diffen.com  -  has this to state:

Quality Assurance is process oriented and focuses on defect prevention; while quality control is product oriented and focuses on defect identification. It goes on to illustrate the difference with the help of a chart

Because “assurance” means that you know you did everything needed to make something that works right, while “control” means that you have no idea whether any or all of your batch o’junk is worth anything until you examine each item.

In the case of software, QA means that you know that the code you are making fulfills the requirements, QC is discovering that your process of writing code was not adequate to assure that you didn’t create a lot of bugs along with your features.ChrisBaugh

QM-QA-QCAs the quality movement matured and improved, it developed into Quality Management. Now the emphasis has widened to include developments in systems thinking and management systems.  Quality management is a much broader field.  While it includes quality planning, as well as quality control and quality assurance, it also includes quality improvement and extends beyond just QA and QC to a systems approach and looking at the quality management system as a whole.

  • Difference between QA and QC, while neatly laying out the differences in a tabular format, focuses on failure prevention as the key to Quality Assurance, as against failure detection of the Quality Control.

Quality Assurance: a Strategy of Prevention whereas Quality Control: a Strategy of Detection.

  • What is the difference between Quality Assurance and Quality Control?   differentiates these as :“Prevention over inspection” and “DIRFT – Do It Right the First Time”. At the heart of these two concepts lies the idea that everything we produce should be produced error free from the start, because it’s more costly to fix an error afterwards.
  • BBC’s article on Product analysis and evaluation states that – Designers and manufacturers use product analysis to help them develop ideas for new or improved products and to analyse the work of other designers. Quality assurance is a system of checks and inspections to ensure high standards throughout design and manufacture.

Quality Control is defined as a system for verifying and maintaining a desired level of quality in an individual test or process.  Quality control activities span the testing process from the moment of specimen collection until the time the physician receives the report.  Quality Assurance (QA) is defined by the College of American Pathologists as systematic monitoring of quality control results and quality practice parameters to assure that all systems are functioning in a manner appropriate to excellence in health care delivery.  Quality assurance is a coordinated system designed to detect, control and prevent the occurrence of errors and, ultimately, to further a clinician’s ability to appropriately care for his or her patient. A number of quality control/quality assurance measures for cytopathology have been specified by the Clinical Laboratory Improvement Amendments of 1988.  All quality assurance processes must be described and documented in a quality assurance program in the laboratory.

Simply put, quality assurance is the act of creating, monitoring and maintaining the overall quality system (the marching orders).

Quality control is the act of carrying out those orders during the process of creating the product or deliverable.

The quality control manager will probably be interested in product yield, reacts to changing conditions, focuses on the product, provides a production line function, and finds faults. The aim of quality control is to offer the highest quality of product or service to the client, thereby meeting or even exceeding the client requirements.

QC focuses on the product produced. This focus is two-fold, ensuring that both customer and producer share the same vision of quality, and that work is objectively reviewed to eliminate defects. First goal is to reduce the “Quality Gap”, the gap between customer expectations (not necessarily stated) and the development team’s understanding of the explicit requirements. The second goal of the Quality Control entity is to find defects before they reach the customer.

QA focuses on processes and their continuous improvement. Its goal is to reduce variance in processes in order to predict the quality of an output (final or interim product), gather best practices for the company, reduce cost, and reduce time to market. QA is strongly linked to innovation and creativity. Quality Assurance neither imposes nor defines processes for other people, but it provides advice and support to the process owner, which leads to the ability to measure success and make decisions based on facts. A well-known approach to Quality Assurance is the PDCA (Plan Do Check Act) Cycle.

And here are few of the detailed reference articles:

Understanding consumer behavior can help quality assurance (QA) people allocate resources.

A comparison of commonly used quality assurance alternatives, classified according to generic methods of dealing with defects, leads to an integrated approach for software quality assurance and improvement.

Twenty multiple-choice questions test your knowledge of quality control statistics.

We take a look beyond our focus topic @ Random Thoughts posted by Michael Wade

  • In many cases, we should not worry so much about what to do beyond our current efforts; rather we should consider what to stop doing.
  • In a similar vein, searching for new facts can be less productive than reviewing our current knowledge and learning what doesn’t withstand scrutiny.
  • Frequently tally up your assumptions. Don’t look for magic bullets. The difficult path may be the fastest.
  • If you could travel to the next decade, which of our present practices would cause you to wonder, “How could they have ever thought that would work?” If you were a stock, would you be a Buy, Hold or Sell?
  • An executive’s passion for inaction can be as revealing as an x-ray.
  •  No one boasts of hard work more than a non-producer.

The Blog Carnival does strongly recommend to bookmark Magazine back issues @ Quality Digest.

Next, we turn our sails to our regular sections, starting with an international body actively engaged in furtherance of quality.

The International Register of Certificated Auditors (IRCA) – world’s original and largest international auditor certification body.

IRCA provides two main services:

  1. Certification of auditors of management systems
  2. Approval of training organizations and certification of their auditor training courses

The site has several useful services, like IRCA e-Library, which can be accessed by registering therein.

And then move over to ASQ TV Episode – Global Supply Chain

In today’s global economy, most organizations know they can’t go at it alone. To build products and services that customers demand, businesses must forge partnerships with each other. So how do you ensure you’re adding the right partners to your supply chain process? Include quality in the equation. This episode explores:

  1. Quality considerations when building a global supply chain.
  2. Keys to a synced-up supply chain.
  3. A tool that rates suppliers and helps them improve.

Our ASQ’s Influential Voice for the month is – : Babette N. Ten Haken.

Babette N. Ten HakenBabette is founder and president of sales at Aerobics for Engineers, LLC. She works to build revenue-producing business strategies for technical start-ups seeking investors and early customers. She is a professional mentor for the National Science Foundation Innovation Corps program, a Six Sigma Green Belt, and mentor at the Center for Entrepreneurship, University of Michigan. She has been recognized as one of the 2013 top 50 sales and marketing influencers. Her blog is called Sales Aerobics for Engineers.

The blog has these sections:

The blog has wide ranging articles on Sales, of which  - Creating Professional Sustainability – Creating your professional sustainability strategy encompasses considering all the activities you engage in pre- and post- “sale. “– yourself as a Professional Person of Worth – has direct message for Sales and Marketing professionals. Importantly, the underlying message also holds equally true for Quality Professionals.

And we finally round up our present edition with  John Hunter’s 6th Annual Curious Cat Management Blog Review  wherein each of the participants post reviews of several blogs on their blog. Links to all the 2013 Management Blog Review posts are listed below, ordered by the number of years each author has participated in the annual review.

I look forward to your active participation in enriching the blog carnival as we pursue our journey through the rest of 2014…………….

Mahatma Gandhi : Film : MAHATMA – Life of Gandhi, 1869-1948

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This is a 5 hrs. 10 min. documentary biography of Mohandas Mahatma Gandhi. All events and principles of Gandhi’s life and thought are viewed as integrated parts of his truth-intoxicated life depicting permanent and universal values.
The purpose of the film is to tell the present and the future generations “that such a man as Gandhi in flesh and blood walked upon this earth”, to acquaint them with his life and work and to spread his message of peace and universal brotherhood to the war-weary and fear-stricken world. The film brings together a mass of visual record not only of 78-year life of Gandhi but also of an important period of India’s history.
The aim of the film being education and not entertainment, there is no attempt at dramatization of those exciting times. The story is told with an eye to truthful documentation of the main events within the limits of available documentary visual material…

Read more about the film:http://streams.gandhiserve.org/mahatm…

The film here is courtesy gandhiserve

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